Ontario Chrysler Jeep Dodge Ram

Human touch works best My visit yesterday was kind of typical of my experiences in my own 'business' as a teacher. The human connections were great, while the technical link My visit yesterday was kind of typical of my experiences in my own 'business' as a teacher. The human connections were great, while the technical links were slightly flawed. Our Service Advisor, Anna Mazzei, was efficient and professional, while being personable and genuinely caring about my experience at the same time. She did a little bit of research into my file to make sure I wasn't overcharged and then corrected the bill as soon as she saw that I had indeed been overcharged. (It seems the computer didn't pay attention to the research that Anna did.) However, there was also another person, an older lady, whose role seemed very minor at first glance. I don't think I learned her name, but she was the person who put the mats in the vehicles when they first arrived in the service area. In addition to that, she sought out my 5 year old son, (after we had been there a half hour or so,) and asked him if he wanted a balloon, which she then got with him. Her dealings with him were warm and friendly and he enjoyed the gift. Later, as we were leaving, she made sure we got out of the tight parking situation in the back by seeing us back and sending us off safely. I'm not sure you can dictate as part of a job description the genuine caring Anna and this lady showed me and my son. They were warm and compassionate and human. I will come back, because of my experience with them. In a slightly strange contrast, the computer didn't seem as "on the ball". In addition to overcharging me, (which thankfully was overridden by Anna before I was even aware of it,) the computer sent me a couple of emails that were superfluous and kind of silly. After I returned home with the truck, I received an email reminder of my appointment the next day, (so it was off by one day.) Additionally, I received another email a day later with a pdf of the (uncorrected) invoice, asking me to pay the bill when I pick up my truck. Hmmm. It seems as though the left hard drive doesn't know what the right keyboard is doing. Perhaps that's understandable, as that is a big dealership, but I had always thought computers were good at remembering things. A word to Management: These people I have talked about may not be very high on the corporate ladder, but they were the people who made sure I was satisfied and my son was happy. No owner of the company came out to thank me for coming down from Barrie (or even for buying my truck there). I didn't even meet the Service Manager. Nor would I expect that. That said, I think it shows a real commitment to making sure the customer's experience is great when a company employs people such as those I've mentioned. Richard Branson (founder of Virgin) is right. You don't make the customer #1; you make your employees #1 and they will do right by the customers, because the employees are valued, happy, healthy and feel safe. Anna and that lady both deserve some meaningful recognition for their treatment of me and my son; please give them it. More

Professional and exceptional James answered all my questions and was very helpful in guiding me towards the perfect vehicle. He was professional and went the extra mile. Thanks James answered all my questions and was very helpful in guiding me towards the perfect vehicle. He was professional and went the extra mile. Thanks James More

Incredible service Richard took the time to listen to my needs and helped pin point the car that fit my requirements and budget. Overall it was a great experience with Richard took the time to listen to my needs and helped pin point the car that fit my requirements and budget. Overall it was a great experience with a no pressure atmosphere and friendly service. I highly recommend this dealership. More

Review They had the vehicle on the lot I was interested, they immediately provided me with assistance and the salesperson answered all my questions and provi They had the vehicle on the lot I was interested, they immediately provided me with assistance and the salesperson answered all my questions and provided me with a road test of the vehicle. More

Fantastic Dealership Our Sales guy Sam was Terrific! He listened to what we wanted and accommodated us exactly with our list of vehicle needs. He showed us what it would b Our Sales guy Sam was Terrific! He listened to what we wanted and accommodated us exactly with our list of vehicle needs. He showed us what it would be for Brand New as well as Used. He gave us lots of options and worked with us. No pressure to purchase a new vehicle and was very kind, courteous, and took us around and showed us Used Vehicles and New Vehicles and gave us space to make our decision. We also had a lease vehicle that we needed to trade in as well and Sam was able to get his team Raymon and Tinu to help us get that worked out. They had all the right connections and got the deal done quickly and professionally. Best experience for us at a dealership. This is the place to go to purchase a vehicle. They know what they are doing and are all friendly. Highly recommend this dealership if you are looking to purchase either New or Used vehicle. More

Amazing Staff!!! I called from way up north to see if they would be willing to do a dealer trade because they had the vehicle I wanted on their lot... They said they w I called from way up north to see if they would be willing to do a dealer trade because they had the vehicle I wanted on their lot... They said they wanted to work with me to make this deal happen, why would they send the car somewhere else! They we're very accommodating and a real pleasure to deal with over the phone. In person they were all just as nice... From secretary to sales staff to finance to management! I would highly recommend this location for purchasing a vehicle no matter where you are from, they will be more then happy to assist you and will make you feel right at home when you pick the vehicle up! More

Top Notch Service I've been servicing my Jeep at Ontario Chrysler for over 6 years. The customer service and the service work is always top notch. They always are the I've been servicing my Jeep at Ontario Chrysler for over 6 years. The customer service and the service work is always top notch. They always are there to help with any problems I have, big or small. More

Fantastic Service! I just wanted to quickly thank the guys in the drive thru for dealing with my car situation. Earlier this week it started to make a chugging noise, I I just wanted to quickly thank the guys in the drive thru for dealing with my car situation. Earlier this week it started to make a chugging noise, I couldn't get in to see my regular mechanic for a week. I ended up googling and saw Ontario was close to my work so I came over. They took my car in quickly, and explained what was going on. It ended up being somethingn that would have led to a much bigger and more expensive problem if I had let it go longer. Thanks again! More

great sales guy and service went to this dealership to get a used car and dealt with James ross. He was very friendly and helpful. I ended up getting a new car instead. thanks ja went to this dealership to get a used car and dealt with James ross. He was very friendly and helpful. I ended up getting a new car instead. thanks james for the great customer service and help on finding the perfect car for my family!!! More

FANTASTIC! I had the pleasure of working with Isabelle! She was supportive, understanding considerate, patient and educated on my specific needs. Thanks so much I had the pleasure of working with Isabelle! She was supportive, understanding considerate, patient and educated on my specific needs. Thanks so much for your help! She needs a raise! More