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Okotoks Ford Lincoln
Okotoks, AB
77 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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77 Reviews of Okotoks Ford Lincoln
March 27, 2025
This dealership is not an honest dealership. Sales team is looking for sales and not customers. They over promise and underdeliver on those promises. Do not be fooled, this dealershi Sales team is looking for sales and not customers. They over promise and underdeliver on those promises. Do not be fooled, this dealership is not on your side of the table. They are on Lincoln’s side of the table and care more about their bottom line than their word and their reputation. I would not purchase a vehicle here nor recommend anyone to after our experience. If this is the Lincoln experience that Lincoln Canada promotes, I would recommend looking elsewhere for a vehicle. The premium customer service was a 1 star at best. More
by 123456789
Employees Worked With
Curtis
March 27, 2025
🚨 0/5 – ABSOLUTE WORST DEALERSHIP 🚨 STAY AWAY from Okotoks Ford Lincoln! My mother’s brand-new vehicle had issues from day one. They promised to fix it—but didn’t. Five months later? Still nothing. In Okotoks Ford Lincoln! My mother’s brand-new vehicle had issues from day one. They promised to fix it—but didn’t. Five months later? Still nothing. Instead, they blamed her. Communication? Nonexistent. Service? Awful. They refuse to fix problems properly and don’t care about their customers. If you want to be disrespected, overcharged, and blamed for THEIR mistakes, this is the place for you. Otherwise, take your business elsewhere! More
by CandaceKipp
Employees Worked With
Curtis, Jillian, Justin
March 18, 2025
I had my 2012 F150 in at Okotoks Ford Service in mid 2024 for a oil change and alignment. It was diagnosed with a faulty Lt Front inner tie rod end. When they ordered it, I had it replaced and an alignment for a oil change and alignment. It was diagnosed with a faulty Lt Front inner tie rod end. When they ordered it, I had it replaced and an alignment done. Allegedly. Approx 6 months later, the truck showed sever signs of a toe out, and tire wear. I took it elsewhere and had the alignment redone, and as a result I had to purchase new tires. The tires were not new, however had about a 1/4 wear left. Go figure what happened. Not Happy More
by ltd.2
Employees Worked With
Julie Niles
June 28, 2024
This is my second vehicle i have bought here. Always great service in purchase and parts department. Hannah was a rockstar. Highly recommend her. Will certainly look forward to dealing with this Always great service in purchase and parts department. Hannah was a rockstar. Highly recommend her. Will certainly look forward to dealing with this dealership again More
by elkford69
Employees Worked With
Hanna Marsh
May 14, 2024
I recently visited Okotoks Ford Lincoln in search of a vehicle. Unfortunately, my experience left much to be desired. I picked up my kids today from school for an exciting day as we were picking up the vehicle. Unfortunately, my experience left much to be desired. I picked up my kids today from school for an exciting day as we were picking up the new family car from Ford Okotoks. When we arrived, the salesperson said we had to wait until they changed the rear light bulb, which would only take 20 minutes. However, we had to stay three hours in Okotoks with no complaints, and we kept the kids busy while waiting for the light to get fixed. While waiting, my husband checked his bank account and noticed we did not get our deposit back from Ford Okotoks as they had already gotten the vehicle's total price in a bank draft. My husband had to go inside and ask for his money back; we were shocked that the financing department did not notice this. When the car was done, and the salesperson drove it to the parking lot so we could pick it up, we noticed for the first time that the car had dents on both sides. When we brought our concern to the salesperson about it, she said they were there when we first test-drove it, and she called the manager because she could not help. We tried to explain our concern to the manager and why these dents were not disclosed when we reviewed the vehicle history on our first visit. The manager gave us no chance to talk and kept talking over us, and all he was saying was that "they did not need to disclose any damage in the car as long as it does not affect the driver's safety". I found his statement was lacking transparency and professionalism. All he wanted to do was to sell the car without considering any business morals related to honesty and transparency. My initial visit to Okotoks Ford was filled with optimism and trust. However, this incident shattered that trust and left me feeling deceived and misled. The entire process was a frustrating and disillusioning experience. Okotoks Ford management could significantly improve customer service by prioritizing honesty and transparency. Training staff to listen actively to customer needs and provide accurate information about a vehicle's history would also significantly improve the overall experience. I strongly recommend that others approach this dealership with extreme caution. It's crucial to thoroughly scrutinize any agreements or contracts before proceeding. What should have been an exciting milestone turned into a frustrating and disillusioning ordeal, and I wouldn't want anyone else to go through the same experience. More
by AAAA
Employees Worked With
Mathieu
August 02, 2023
Our car, which hadn't been cleaned inside since we bought it new in 2020!, was completely detailed inside and out in several hours less than they had estimated originally. I couldn't believe how good it l it new in 2020!, was completely detailed inside and out in several hours less than they had estimated originally. I couldn't believe how good it looks. Maybe even better than when I picked it up. Kudos to Service Manager Austin Peinhaup. He's a problem fixer if you need one. I highly recommend the detail department! Great work! More
by mypixforu
Employees Worked With
Austin Peinhaup
April 28, 2023
I spoke with Rob in service regarding our 2005 Ford F150 towing capacity. We have never towed a travel trailer before. Rob took the time to let me know about our truck engine size, gear ratio to determine towing capacity. We have never towed a travel trailer before. Rob took the time to let me know about our truck engine size, gear ratio to determine the towing capacity. He explained other points that would be important to ensure that we did not run into trouble while traveling with the travel trailer. I really appreciated that he took the time to speak with me and share his knowledge and experience. Thank you Rob, you are a valuable asset at Ford Okotoks! More
by Carol
Employees Worked With
Rob
April 23, 2023
Nathan was great when buying a new vehicle. Very helpful and great to deal with 😊 Would recommend family and friends to go to Okotoks Ford to get the great service I had with them. Very helpful and great to deal with 😊 Would recommend family and friends to go to Okotoks Ford to get the great service I had with them. More
by Laura Niemans
Employees Worked With
Nathan & Cory
