Okotoks Chevrolet Buick GMC

Very Professional Himanshu was very professional and knowledgable. Gave us the time to check over the truck alone before the test drive. He responded to all of the Himanshu was very professional and knowledgable. Gave us the time to check over the truck alone before the test drive. He responded to all of the email questions that Sunday evening even tho the dealership was closed. Made sure the truck was ready to to his standards before giving me the keys. Patrick from Calgary More

Terrible Customer Service This is a copy of the email I sent to Shaun Kos - Operations Manager at Okotoks GM Mr. Shaun Kos, I purchased a 2016 Hyundai Sante Fe with appro This is a copy of the email I sent to Shaun Kos - Operations Manager at Okotoks GM Mr. Shaun Kos, I purchased a 2016 Hyundai Sante Fe with approximately 26,000 km from Okotoks GM on Thursday, June 23rd. On June 26th, I checked the oil and found it extremely over-filled, dark grey in colour and of an inconsistent texture. I emailed Rachelle with my concerns but found out later in the day that she was not in the office, but travelling for work. I then called Ryan and left a message. Ryan returned my call within 20 minutes he then instructed me to come as soon as possible to the Service department to have them addressed. I arrived at approximately 4:45 and was “greeted” by a man who proceeded to ask me if “I was in the right place?” and informed me that “this is GM”. I assured him that I was and told him that I purchased my vehicle there and was told by Ryan to come to the service department. This man then said “Who?”. I replied that I was looking for Ryan, the Used Vehicle Manager. He then said, “Oh, you’re the ‘Oil car’, you don’t need him. I can check your oil”. I was instructed to wait for 15 minutes in order for the engine to cool down. Then the same man told me that I had to pull forward to flat ground, so I pulled forward, out of the bay onto the flat surface area. The man then said, “So you said oil was spraying everywhere?”. I told him that I have never said that and voiced my concerns about the oil being extremely over-filled, dark in colour and that the texture was inconsistent. The man checked the oil then told me “he’s seen worse”, “it’s only about 1 litre over-filled” and that the scouring from heat on the dipstick was normal. I voice my concern to him that the over-fill is serious and can cause damage to an engine. He then told me that “it had to be 4 or 5 litres over-filled in order to do any damage”. I work at a dealership and have spoke with Service Managers and certified mechanics, who disagree with this statement. Is this man a mechanic or a service advisor? At this point in the conversation I no longer want to voice any concerns to this man, as he is dismissing and depreciating of anything I have to say. He suggests to drain a liter of oil. Ryan agrees to a complete oil change (as one was not completed before I purchased it, and I was assured it was completed before). I am upset regarding the oil change that never happened. I am concerned about the state of the engine and future manufacture’s warranty, due to lack of maintenance. I am thoroughly disappointed with the manner I was treated by the man I wrote about above. I had to ask for his card at the end of our encounter; his name is Jim Mcsorley and he is the Drive Thru Supervisor. He was rude, dismissive and his customer service skills are far below expectations. Jim did call me today (June 28th) to tell me that me vehicle is completed and that they did drain ¾ litre out that was over-filled. He assured me an oil change was compete and that the Shop foreman was involved. His tone and professionalism during this call was a complete 180 from the manner I was treated last night. I will be taking time during my lunch hour to pick my vehicle up today. I came to Okotoks GM to support a local business in a “small” town, that I have grown up in. I realize that I did not purchase a Chevy, Buick or GMC; but I did choose this dealership to bring my business to. At this time I am unsure if I would recommend your dealership or return for future business; how you handle this situation will determine that. Thank you for your time and I look forward to hearing from you, ------------------------------------------------------------------------------------------- The worst part is that I have emailed the Operations Manager and Service Manager with my grievance and have not been contacted at all. I have left a phone message with the Operations Manager to please call me back and still no reply. I have waited for one week for any reply. I will not recommend or return to this dealership ever again for service or sales because of this experience. More

Great first time experience at a dealership. A huge thank you to James Wohlgeschaffen for making my first purchase at a dealership simple and easy. James is a very friendly young man and knew his A huge thank you to James Wohlgeschaffen for making my first purchase at a dealership simple and easy. James is a very friendly young man and knew his stuff. I researched trucks on line for weeks and knew exactly what I wanted when I walked into Okotoks Buick. I told James what I wanted, I explained to him what I was using the truck for and what my budget was. James got up from his desk , smiled and said be right back.A few minutes later he came back and asked me to come outside and there it was a very nice GMC 2500hd. It was excactly what I wanted and then some with in my budget. James went over the whole truck with me and explained everything.Two days later when I picked the truck up James took the time and showed me how the computer ,stereo worked. I would recommend James and Okotoks Buick to anyone. More

Fantastic Sale person I can't say enough good things about Kyra Thomson. She was extremely professional, really listened to what we needed and worked extremely hard to get I can't say enough good things about Kyra Thomson. She was extremely professional, really listened to what we needed and worked extremely hard to get us what we asked for. Hands down the best buying experience we have ever had. More

easy, clean and painless Salesman James Holterman was incredibly helpful! He knows his stuff and he lets you make your own decisions! Anything i needed or any questions i had Salesman James Holterman was incredibly helpful! He knows his stuff and he lets you make your own decisions! Anything i needed or any questions i had he was there and available for me! He was also very funny but professional! I would recommend everyone looking for a new vehicle to go see JAMES HOLTERMAN!!!!! More

Bad customer service Bought an used Dodge journey 2015, 36000 kms on Saturday. Found out 5 minutes later driving the oil change was not done, chips on the windshield behi Bought an used Dodge journey 2015, 36000 kms on Saturday. Found out 5 minutes later driving the oil change was not done, chips on the windshield behind the rear miror, back bumpers has 2 black paints on the rear. I texted the seller on Monday morning on his business cellular and explain everything , he answered meback they probably forgot to reset for the oil change and the restcan be take care of too. I sent him pictures of the black oil as no services had been done on my car, since he completely ignored me . I sent him an other text today asking him to preparethe paper for the warranty of the car and I will be in on Friday afternoon for the oil change and the rest on my papers, still completely ignored again. Service 0, you should never forget you make your money as a seller with peoplewho buy from you, good service more people &money, bad service you will lost . More

Not a good experience! Went in to trade our truck for something newer. At first everyone was very accommodating and friendly. We picked the truck we wanted and started the p Went in to trade our truck for something newer. At first everyone was very accommodating and friendly. We picked the truck we wanted and started the paper work. Got low balled on the trade in but sucked it up because we liked the new truck. Everything went smoothly until all papers were signed. When the truck was delivered the lock on the tailgate was miraculously missing and in the locked position so we called the dealership and they told hubby to see if we could get it warrantied to have it fixed. I was unhappy to put it nicely so we went to a different dealership to see if it could be warrantied and it can't so called back the original dealership and they won't pay to fix it but will give us a deal on it. It was there when we bought the truck it should be there when we receive it! It should not be up to us to pay for something that was there when we purchased the vehicle! Very unimpressed with this dealership. More

Wheel alignment??? I booked an appointment to have a wheel alignment done on a Monday. I was a little hesitant to book in with a dealer as they quite often try to sell I booked an appointment to have a wheel alignment done on a Monday. I was a little hesitant to book in with a dealer as they quite often try to sell you a new engine when you came for an oil change... They had my truck for the day, called at 2pm to inform me the bad news... they could not perform my alignment because my wheel bearing/hub assy. on the passenger side needed replacing... then the good news... They could fix it today!!! for appx. $650... I told them to park the truck and I would come pick it up, do the repairs myself, then re-book for the alignment. I installed the new bearing/hub and re-booked for Wed. I waited all day Wed. with no contact from service dept. So I called them... Service manager explained to me that they STILL could not perform the alignment because the pitman and idler arms needed replacing. I asked... "Why did I pay $52 for the front end inspection Monday, and this was not reported to me? He had no explanation, but offered to make the "necessary" further repairs for $1100 with only an apology for the oversight!!!! WOW!!!! So I said... forget it... I then took the truck to OK Tire in Okotoks to get the wheel alignment done. I didn't tell them that I had already been to the GM dealer, so I could see what their assessment would be. Oddly enough... The only thing they found wrong was excessive play in one of the lower ball joints. I then told them what Okotoks GM said about the Pitman/Idler arms. The chief mechanic demonstrated to me what the problem was with the lower ball joint and went under the truck again to re-check the Pitman/Idler arm. He re-stated that the play he found was normal and that nothing needed to be changed. I wrote the service manager an email after my experience, to give feedback... I received NO reply! I am officially done with Okotoks GM and will tell everyone I know about this incident, to warn them of the unethical business practices they appear to practice. I guess it's true... finding an honest mechanic is very hard to do! I do recommend OK Tire in Okotoks by the way... they were honest, forthright, and even demonstrated their findings to me without hesitation, so I had the ball joint replaced, wheel alignment done, and bought new tires from them! More

Terribe service department Booked our Acadia yesterday morning after being re-scheduled, was told to have the car in at 8.45 because I needed the car back for the school run at Booked our Acadia yesterday morning after being re-scheduled, was told to have the car in at 8.45 because I needed the car back for the school run at 2.30-2.45. Called the service department at 2.30 and was told that my car hadn't even been started. Went and picked up the car and of course never re-booked. Was given no real explanation as to why it wasn't even looked at, guy apologised but this wasn't the first time these guys had messed us around. Called and left a message for the service managers assistant to ring me back and what do you know I never received a call. Probably won't go back to this dealership again. I live in Okotoks so it really will be an inconvenience having to drive into Calgary but just sick of being messed around. More

Worst experience ever from a GM dealership I had an appointment to have my vehicle inspected on a Friday morning, they called me and bumped my appointment to 5 days later. I brought it in on ti I had an appointment to have my vehicle inspected on a Friday morning, they called me and bumped my appointment to 5 days later. I brought it in on time in the morning and at the end of the day, they phoned me and haven't even touched my vehicle yet and wouldn't give me a loaner! I had to work a night shift and walk to work and back. I immediately called them back and told them to pull my vehicle and not to touch it. I had heard many bad things about this dealership but figured I'd give them the benefit of the doubt. BIG MISTAKE! I went to pick up my vehicle and they had trouble starting it and asked if I had ignition problems and I never have had any! I know of someone's vehicle that was hit and damaged badly while in this shop and they refused to take responsibility. Take the drive to Davis GMC in Lethbridge or Don Wheatons in Edmonton if you can where they treat you like gold! Don't get screwed over by this horrible dealership like myself and others have. Thank you to Don Wheatons for doing everything right for me. More