Okotoks Chevrolet Buick GMC

Great experience This was my second vehicle purchased at Okotoks GM and it won't be my last! Great services from all departments and Himanshu was awesome at listening This was my second vehicle purchased at Okotoks GM and it won't be my last! Great services from all departments and Himanshu was awesome at listening to my needs and finding me more then I wanted for under my budget! Everyone was very helpful and knowledgable and able to answer any questions I had and Himanshu remained avaliable to answer future questions! The business office staff were awesome at meeting and he needs I had an reviewing everything in depth! More

First Experience with GM We were in the market to replace our family's minivan with a 7-8 passenger vehicle. After much research and many test drives I narrowed it down to th We were in the market to replace our family's minivan with a 7-8 passenger vehicle. After much research and many test drives I narrowed it down to the GMC Acadia for all the extra cargo space it offers over its competitors. We felt somewhat frustrated after our initial signing of the purchase agreement for various reasons but all of these concerns were resolved the next day before we completed the transaction, by their excellent General Manager, Shaun Kos and Becky Pratt (from Okotoks Nissan their sister store) . Shaun is fairly new in this position and is going to take Okotoks GM far with his exceptional customer service and genuine concern for customers!! More

Traded in vehicle This is the 3rd vehicle that we have bought from Wally Stein and he had been great every time. The 4th vehicle was my step daughters and he made sure This is the 3rd vehicle that we have bought from Wally Stein and he had been great every time. The 4th vehicle was my step daughters and he made sure that she had something she could afford and was the right fit for her. He doesn't rush you though your meeting and always seems to have time to say hi even if you're just dropping a vehicle off for service. He gets us the answers to the questions we have and makes sure that this is the vehicle for us. More

amazing Good fast service from Himanshu. Even picked me up in Calgary so that I can go home with the new vehicle! Everything was done in a days worth time as Good fast service from Himanshu. Even picked me up in Calgary so that I can go home with the new vehicle! Everything was done in a days worth time as I only have one day off for the week and finally glad to be able to drive again. From one sales man to another, Himanshu and the guys at Okotoks GM did an amazing job at taking care of their customers. Great prices too compared to the city! I'll be sure to send people your way. More

Positive experience The sales person we dealth with was well informed about the vehicle and was able to explain the ins and outs of the new vehicle we purchased. My overa The sales person we dealth with was well informed about the vehicle and was able to explain the ins and outs of the new vehicle we purchased. My overall impression was good. Our sales person was Clem Savard and I would give him 4 stars and a thank you. More

We were extremely happy with Okotoks Chev Our salesperson was pleasant, knowledgeable, answered all of our questions, and took the time to walk us through the workings of our new car. He knew Our salesperson was pleasant, knowledgeable, answered all of our questions, and took the time to walk us through the workings of our new car. He knew more about our current vehicles than we did! The deal was completed in no time at all, and we were driving our new car away in a few days. We were extremely happy with the service we received and would not hesitate to recommend your dealership. More

Happy and smooth experience buying a used car. I have been looking for a certified, pre-owned vehicle and we chose Okotoks GM for two reasons. One - the existing reviews and two - my family friend I have been looking for a certified, pre-owned vehicle and we chose Okotoks GM for two reasons. One - the existing reviews and two - my family friend works there. At the outset, let me tell you, in sales there is no friendship or personal relationship in place. It is purely a business deal. Based on that premise, I have to tell, Himanshu gave us a wonderful car-buying experience. At no point point did I ever feel that I was being pressurized into buying something that I DID NOT want. Himanshu was with us all the way to answer questions, to lay out various options, and according to our credit rating he did not mince words or sugar-coat it to let us know how we should be looking at a vehicle buying. Himanshu under-promised and over-delivered which is a necessity in our situation. Bottom-line? I got what I was looking for based on my financial situation and I am pretty happy both with my purchase as well as the service/advice given by Himanshu. I would recommend Okotoks GM and rate them very high without any doubt for the integrity and honesty shown by Himanshu. A word of thanks also to Cory (from Finance) who answered all my questions without fail and in quick turn-around time. She kept it simple to make it easy for me to understand the finance terms. Keep up the great work and I hope to buy my next new vehicle from you guys. More

Very Professional Himanshu was very professional and knowledgable. Gave us the time to check over the truck alone before the test drive. He responded to all of the Himanshu was very professional and knowledgable. Gave us the time to check over the truck alone before the test drive. He responded to all of the email questions that Sunday evening even tho the dealership was closed. Made sure the truck was ready to to his standards before giving me the keys. Patrick from Calgary More

Terrible Customer Service This is a copy of the email I sent to Shaun Kos - Operations Manager at Okotoks GM Mr. Shaun Kos, I purchased a 2016 Hyundai Sante Fe with appro This is a copy of the email I sent to Shaun Kos - Operations Manager at Okotoks GM Mr. Shaun Kos, I purchased a 2016 Hyundai Sante Fe with approximately 26,000 km from Okotoks GM on Thursday, June 23rd. On June 26th, I checked the oil and found it extremely over-filled, dark grey in colour and of an inconsistent texture. I emailed Rachelle with my concerns but found out later in the day that she was not in the office, but travelling for work. I then called Ryan and left a message. Ryan returned my call within 20 minutes he then instructed me to come as soon as possible to the Service department to have them addressed. I arrived at approximately 4:45 and was “greeted” by a man who proceeded to ask me if “I was in the right place?” and informed me that “this is GM”. I assured him that I was and told him that I purchased my vehicle there and was told by Ryan to come to the service department. This man then said “Who?”. I replied that I was looking for Ryan, the Used Vehicle Manager. He then said, “Oh, you’re the ‘Oil car’, you don’t need him. I can check your oil”. I was instructed to wait for 15 minutes in order for the engine to cool down. Then the same man told me that I had to pull forward to flat ground, so I pulled forward, out of the bay onto the flat surface area. The man then said, “So you said oil was spraying everywhere?”. I told him that I have never said that and voiced my concerns about the oil being extremely over-filled, dark in colour and that the texture was inconsistent. The man checked the oil then told me “he’s seen worse”, “it’s only about 1 litre over-filled” and that the scouring from heat on the dipstick was normal. I voice my concern to him that the over-fill is serious and can cause damage to an engine. He then told me that “it had to be 4 or 5 litres over-filled in order to do any damage”. I work at a dealership and have spoke with Service Managers and certified mechanics, who disagree with this statement. Is this man a mechanic or a service advisor? At this point in the conversation I no longer want to voice any concerns to this man, as he is dismissing and depreciating of anything I have to say. He suggests to drain a liter of oil. Ryan agrees to a complete oil change (as one was not completed before I purchased it, and I was assured it was completed before). I am upset regarding the oil change that never happened. I am concerned about the state of the engine and future manufacture’s warranty, due to lack of maintenance. I am thoroughly disappointed with the manner I was treated by the man I wrote about above. I had to ask for his card at the end of our encounter; his name is Jim Mcsorley and he is the Drive Thru Supervisor. He was rude, dismissive and his customer service skills are far below expectations. Jim did call me today (June 28th) to tell me that me vehicle is completed and that they did drain ¾ litre out that was over-filled. He assured me an oil change was compete and that the Shop foreman was involved. His tone and professionalism during this call was a complete 180 from the manner I was treated last night. I will be taking time during my lunch hour to pick my vehicle up today. I came to Okotoks GM to support a local business in a “small” town, that I have grown up in. I realize that I did not purchase a Chevy, Buick or GMC; but I did choose this dealership to bring my business to. At this time I am unsure if I would recommend your dealership or return for future business; how you handle this situation will determine that. Thank you for your time and I look forward to hearing from you, ------------------------------------------------------------------------------------------- The worst part is that I have emailed the Operations Manager and Service Manager with my grievance and have not been contacted at all. I have left a phone message with the Operations Manager to please call me back and still no reply. I have waited for one week for any reply. I will not recommend or return to this dealership ever again for service or sales because of this experience. More