Ogilvie Subaru

I bought my Crosstrek almost 4 years ago, last summer was stopped on the highway in Bruce County to be told that my car wasn't licensed to me and was actually licensed to the dealership, so it looked to the stopped on the highway in Bruce County to be told that my car wasn't licensed to me and was actually licensed to the dealership, so it looked to the OPP that I'd 'stolen' my car that I'm paying for off of the dealer's lot. After much rigmarole the issue was finally resolved with licensing, however they had to take off my spacers to do a safety to complete this. They took off my spacers and told me in doing this they were no longer usable and said they would replace the spacers at their cost. Almost a year later and still nothing. I love my crosstrek and Subaru as a brand, but the experiences I've had with this particular dealership are shoddy to say the least. Also if you're gender diverse in any way, be prepared to have your preferred pronouns ignored, very uncomfortable experience. Super disappointed as I absolutely want to purchase Subaru in the future, but this dealership has certainly soured the experience of buying a car for me. Their 4 star rating is incredibly deceptive, 2.4 star rating on dealerrater is much more accurate. More

Purchased the car here. Very limited sales support. They just wanted the money and then basically showed you the door. I just went for a A service (first one) and oil cha Very limited sales support. They just wanted the money and then basically showed you the door. I just went for a A service (first one) and oil change. When you have an appointment for 8:30, arrive at 8 for an oil change...and you leave at 10:30, that is not service. When they charge you $194.35 (CAD) for an oil change on a 4 cylinder Crosstrek with 4600 kms on it, that is not service. Oh and the A Service is basically a "Vehicle Walk Around" as they even put on the bill. I will never recommend this dealership to anyone, to purchase and never for service. They do not even come to tell you why it is taking so long or any updates. The only reason I went is because the car is still under warranty. I will never go back when warranty is over. More

Horrible experience during the purchase, delivery and servicing of our new Subaru from this dealer. During pick up, was made to wait over an hour, provided very unclear information, treated rudely, and j servicing of our new Subaru from this dealer. During pick up, was made to wait over an hour, provided very unclear information, treated rudely, and just an overall bad experience. During oil change/servicing, price was an additional $100 over quoted at drop off, treated rudely and - as a bonus - the oil leaked out over the next day so had to go back with no real apology. Then an issue happened with our now just over one year old car - brought it in and was subjected to another terribly upsetting experience while was talked down to for 10 minutes by the condescending agent who suggested that it may be a ‘maintenance ‘ issue rather than warranty (clearly not a normal maintenance thing). Finding another Subaru dealer for servicing. More

Our salesperson (Nick Duval) was very enthusiastic, utilized a great evaluation of wants and desires, and was not hurried, explained all the vehicle featured. I got a real sense of his honesty and that utilized a great evaluation of wants and desires, and was not hurried, explained all the vehicle featured. I got a real sense of his honesty and that we were valued clientele. We believe we made the correct choice on both the car and salesperson. Do not hesitate to ask for Nick……Thanks More

Love my new Impreza but awful dealing with finance to close the deal. Sales was very helpful but the high pressure tactics to upsell to their care packages…even after I declined the emails , finance con close the deal. Sales was very helpful but the high pressure tactics to upsell to their care packages…even after I declined the emails , finance continued with their latest offer after “consulting with the manager”. This went on for 2 days after I signed the deal. Not interested in adding $6000 to the price of my car thank you. Will let Subarus reliability speak for itself. Will go to Kingston next time and you should too. More

My purchase of a used vehicle from this dealership was a very good experience. However, dealing with service has been extreme frustrating. This is my second visit with an appointment for seasonal tire swi very good experience. However, dealing with service has been extreme frustrating. This is my second visit with an appointment for seasonal tire switch. First time they had not even taken my car into the service bay after 2 hours. They rescheduled me to today but I’m 90 minutes in and wondering what I’ll come out with. They claim that the winter tires belonging to my Forester were on Crosstrek rims???? They are putting the tires on Forester rims to put onto my car -how kind…. More

I’ve been trying to resolve a recall issue with this dealership since March 2026. I stood in the “new” Sales Manager’s (SeanByron) office; he shook my hand and told me he would resolve this by the next dealership since March 2026. I stood in the “new” Sales Manager’s (SeanByron) office; he shook my hand and told me he would resolve this by the next day. Weeks later it still remains unresolved and my emails to him go unanswered. More

Great service all around from Sam, Fawaz and the managers Zack and Fadhi. They were all fast to address any of my questions and concerns. The finance process with Fawaz was effective and very professionnal. Zack and Fadhi. They were all fast to address any of my questions and concerns. The finance process with Fawaz was effective and very professionnal. Very pleased with this dealership. And I love my Forester! More

I am really disappointed with the service centre for my wife’s vehicle. We have a disabled daughter, and reason we picked Subaru outback was for the trunk size for all of her needs - including collapsible wife’s vehicle. We have a disabled daughter, and reason we picked Subaru outback was for the trunk size for all of her needs - including collapsible wheelchair. We expressed our displeasure multiple times, and was assured would be better the next time she needed to come in once part was available. Her trunk malfunctioned and was brought in, and seemed to be ok for a bit. It then malfunctioned again, and we have been back (and forth) 5+ times, and being over an hour away from the dealership, and waiting countless hours in the waiting room often, for the car not to even be brought in for 7 hours!!! xxx!! Why have her there for 10am, if its not going to been seen till 5pm!!. I’ll stop it here for now, as there is lots more to the whole story (for even another malfunction), but let’s just say I wouldn’t buy a Subaru anymore nor go to this dealership or service centre for more than an oil change…. And even that, I would question doing!! More

Their service department has been unable to diagnose and repair the BSD and RCTA system after having the car for a total of 4 days. After latest attempt and keeping the car fo 2 days the RAB has stopped wor repair the BSD and RCTA system after having the car for a total of 4 days. After latest attempt and keeping the car fo 2 days the RAB has stopped working. They are now going to replace the wiring harness in the hopes of a fix and I have to wait until they can order one. More