Oakville Toyota

Knowledgeable Sales Staff This review is based on my purchase experience of a new vehicle only. Greeted by receptionist was very welcoming and introduced to their Sales Associ This review is based on my purchase experience of a new vehicle only. Greeted by receptionist was very welcoming and introduced to their Sales Associate Hussein Fakih. Hussein was a delight to deal with, he knew the vehicle very well and listened to what I was looking for. He had me into my new vehicle, including arrangement of my trade in, within a few short days. Have purchased allot of vehicles over the years, Hussein was great! More

Excellent services This was my first time with Toyota and Ozair Qaiser helped me a lot. Very professional service. He was very polite and helpful. He explained everythi This was my first time with Toyota and Ozair Qaiser helped me a lot. Very professional service. He was very polite and helpful. He explained everything very clearly More

Excellent service--Kings wong I am Sophie .We are very greatful for her patience and meticulous service.After we have identified the car model , She and her manager are very patien I am Sophie .We are very greatful for her patience and meticulous service.After we have identified the car model , She and her manager are very patient to serve us ,considering the other factors that need to change their intentions and take into account the customer's requirement. Let's get the car in one and half day. Thank you very much for timely and thoughtful service. Thank you!!! More

Bad customer service I was looking for some information about lease options and I had a bad experience when talking with a lease manager. He was not professional and very I was looking for some information about lease options and I had a bad experience when talking with a lease manager. He was not professional and very uncooperative. He wasn't paying attention to me when I was asking questions, he didn't have eye contact and just keep looking around at something else, this was so disrespectful. He answer "I don't know" to most of my questions. The worst customer service experience i have ever had. More

Purchase of new vehicle I would like to acknowledge the professional and efficient sales service received at Oakville Toyota. After enquiring at two other Toyota dealerships I would like to acknowledge the professional and efficient sales service received at Oakville Toyota. After enquiring at two other Toyota dealerships regarding the purchase of a new car our third stop at Oakville was the charm. From the friendly welcome and a no pressure sales approach I knew the purchase would happen here. All questions were answered in detail, seamless transition from sales to final business details and the car was on order. This is my opportunity to sincerely thank the following staff who made this experience a positive one. Abdullah A. (our first contact), George G (our exceptional sales rep.), Patricia (business services) and Pat P. (General Manager). I look forward to meeting the service staff as we return to this dealership for regular maintenance checks on our new car. Lynn O More

Basic service appointment Stopped by see if I could schedule an appointment for a tune up. Service bays were empty and no one customers were at the service desk. I was told by Stopped by see if I could schedule an appointment for a tune up. Service bays were empty and no one customers were at the service desk. I was told by the service representative that I would have to wait an hour before they would even talk to me because he was too busy. Yelled at me that I should have called ahead to make an appointment. More

Poor Service Advisor I bring my car last January for 20k service, on the service invoice stated that they removed the tires and inspect the brakes BUT did not indicate the I bring my car last January for 20k service, on the service invoice stated that they removed the tires and inspect the brakes BUT did not indicate the brake pads thickness percentage. I made an appointment last Friday as there's a cracking noise on front during bumps. I asked them that I made 20k service last January & ask why the brake thickness is not written on the invoice, the advisor stated that he don't know why its not written? So I asked them to check the brakes. They did check and you know what, They charge me for the inspection. OMG it was a maintenance items and the advisor also stated that he did not charge me for cracking noise as they only lubricate the bushing. LUBRICATION is also a maintenance item. Management should look onto this as it was very frustrating visiting your service department. Your team doesn't know how to satisfy the customer, Please note that the vehicle was dirty when received. More

Super happy with the excellent service! I bought my new RAV 4 from this dealership very happy got the best service from sale person named Ozair. I was confused between Honda CRV or RAV 4. He I bought my new RAV 4 from this dealership very happy got the best service from sale person named Ozair. I was confused between Honda CRV or RAV 4. He came over and helped me make a decision. He was very welcoming and knowledgeable as well as friendly. More

SUPER VERY HAPPY WITH MY EXPERIENCE Two weeks ago I bought a Rav4 with Burt Townsend! Amazing service, he was very kind, respectful and honest about our purchase! I will definitely go ba Two weeks ago I bought a Rav4 with Burt Townsend! Amazing service, he was very kind, respectful and honest about our purchase! I will definitely go back and recommend him to any person. More

service depo. The service center is run by incompetent team. They let me down. I took my car there for service" for horn issue" . It took 2 hrs. and they cant fi The service center is run by incompetent team. They let me down. I took my car there for service" for horn issue" . It took 2 hrs. and they cant find the problem. they requested more time and more money, but I declined . took the care to different place , literally took 5 minutes to replace a fuse ( according to them it was missing from fuse box). again literally 5 minutes to place the fuse , and now horn working fine. Went back to the dealer and explain to them what happened , and all I got ...."what can we do for you" .... First - they lose service for : me as a customer , my friends and my family second - the client service you will receive, just hungry for the money... More