Oakville Chrysler Dodge Jeep Ram Ltd.

Extremely Unprofessional and Unethical Experience – Buyer Beware I recently visited Oakville Chrysler Dodge Jeep RAM to purchase an Audi e-tron GT after working with a sales agent, Ankur, who was excellen Beware I recently visited Oakville Chrysler Dodge Jeep RAM to purchase an Audi e-tron GT after working with a sales agent, Ankur, who was excellent throughout — professional, responsive, and helpful. We agreed on a $51,500 trade-in value for my Jeep Wrangler 4XE 2023 with 20,400 kms (Paid $85K 2 years ago), and all terms were clearly confirmed in advance, including pricing, documentation, and a scheduled test drive. On the day of my appointment (the first week of September 2025), I: Test drove the vehicle Paid a $3,000 deposit Reviewed all documentation (including the Carfax) Signed the Bill of Sale Terms and Conditions Provided my Ownership Docs for my Jeep Wrangler Sahara 4XE During the process, Brandon and Ankur noticed the Audi e-tron GT was missing winter mats. They went online, shared a couple of options with me, and Brandon assured me they would cover the cost. Everything seemed ready to go, and I was told the deal was only pending the manager’s final signature. However, after waiting for over 10 minutes with no explanation, I found the financial advisor casually chatting with four members of management. I was then abruptly told they would not honour the agreed-upon trade-in value, attempting to reduce it by $4,000 on the spot — despite having already signed documents and paid a deposit. This was not only unprofessional, it was deceptive and unethical. I immediately requested my deposit back and left the dealership. While I do want to acknowledge Ankur's professionalism, the behaviour of the management was completely unacceptable. I spent over 5 hours travelling to and from the dealership and at the dealership itself, not including the time spent on countless communications beforehand. In an attempt to resolve the issue, I am considering multiple options to rectify this absolutely horrible experience: File complaints with OMVIC Begin proceedings with CAMVAP Contact Stellantis Head Office Consider Small Claims Court Put a review online based on my experience To make matters worse, Jason, one of the managers, requested I can through the sales agent, Ankur the following day through Ankur. He tried to explain that they had made a mistake, thinking it was a different Jeep. This was absurd, given that they had my Jeep’s VIN and over two dozen photos of it. His excuses were weak and unconvincing. Then, during the call, he said, “I have a customer at my door, I’ll need to let you go.” I gave them three days to provide a resolution that I felt was fair and reasonable. To date, I have yet to hear back. Jason even had the audacity to tell me that it was "not fair" to leave a poor review based on my experience, which I found comical given how horrible the situation was. He went on to say he would deny any wrongdoing, further frustrating me as he apologized on the one hand and contradicted himself on the other. I strongly advise others to avoid Oakville Chrysler Dodge Jeep RAM. A handshake and a signed agreement should mean something — clearly, at this dealership, they don’t. I would not recommend this dealership to anyone based on their unethical practices. More

Isabelle in finance, went out of her way to be accommodating when we purchased our 2023 RAM truck. She was honest, genuine, a good communicator and made the transaction painless. accommodating when we purchased our 2023 RAM truck. She was honest, genuine, a good communicator and made the transaction painless. More

Service provides no customer service. Car is never ready when promised. My 2 hour service call took a day and a half for a recall. Not only that, the recall required the DEF fluid to be r Car is never ready when promised. My 2 hour service call took a day and a half for a recall. Not only that, the recall required the DEF fluid to be removed and replaced. I was charged $30 for a jug of DEF to be put in. According to the service manager, Chrysler only provide 1 gallon of DEF and is not enough to test the system, so they had to add another jug. I received the truck back with the same amount of DEF as I had when I took it in. They offered to remove the DEF and refund me the $30 dollars. I guess throwing away the DEF is better than providing customer service. Very disappointed. More

Never buy a car from these guys. It’s a shame that people like Andrew, the sales manager and his sales guy . Heesham is a bad example of customer service. I would never recommend any It’s a shame that people like Andrew, the sales manager and his sales guy . Heesham is a bad example of customer service. I would never recommend anyone to go buy a car from these guys new or use. They are just a bad people in the car business and they lie a lot on every single thing don’t give your deposit for anything unless you get your car because they will not give you your deposit back at any cost. The owner or three more Chrysler stores. And they have the best customer service. More

I purchased a 2022 Ram truck a couple of months ago. The initial sale was fine and pleasant; however, since then the follow own service has been very poor. To begin with I was told that a touch up pai The initial sale was fine and pleasant; however, since then the follow own service has been very poor. To begin with I was told that a touch up paint bottle would be mailed to me (as there were a few rock chips that were on the front of the truck when I picked it up) but it never was. I have had a few issues with the front shocks and radio screen that required servicing, which should have been covered under the extended warranty that I purchased, and after calling the salesman and leaving multiple messages no one ever got back to me. I have now pretty much given up on dealing with Oakville Chrysler Dodge as no one seems to follow up with their customers. This was the first time that I ever purchased a Dodge product (have driven Silverados for many years) and although I am happy with the actual truck (minus the issues with my front shocks and radio screen turning itself off) I must say that I am very unhappy with this particular dealership. This is unfortunate as I had high hopes for Oakville Chrysler Dodge. 1 Star rating :( More

OAKVILLE DODGE Not pleased at all. This dealership charged $535.00 for the simple replacement of my lost 2020 Grand Caravan key fob and the programming required (a 15 minute job). Key This dealership charged $535.00 for the simple replacement of my lost 2020 Grand Caravan key fob and the programming required (a 15 minute job). Key fob was NOT complete as the physical key, which is normally included, was missing. Returned to the dealership only to be advised that this 'key' was not included, but could be purchased from them for an extra charge. And then it would have to be 'cut' in order to open the doors. More

kudos to DIMITRI and umar for making all the efforts and doing all the hardwork for me . Very proffesional service and more importantly keeping me posted thank yu doing all the hardwork for me . Very proffesional service and more importantly keeping me posted thank yu More

Found the Jeep online, contacted sales rep. Angelo Luzi to negotiate the price and value of trade. Drove 5 hours to finalize the transaction with Angelo and Esteban Bernal. Both were extremel Angelo Luzi to negotiate the price and value of trade. Drove 5 hours to finalize the transaction with Angelo and Esteban Bernal. Both were extremely professional, timely and helpful. I had a very pleasant experience with this dealership! More

Thank you Oz Minhas for your excellent customer service. You found the car of my dreams, worked out a great price for my trade-in and delivered on time !!! Drop by Oakville Chrysler and ask for Oz, he’l You found the car of my dreams, worked out a great price for my trade-in and delivered on time !!! Drop by Oakville Chrysler and ask for Oz, he’ll find the right car for you. In all my years of buying new/used cars, this was definitely the best experience, ever !! More

I’m not sure there are enough characters to provide my entire negative experience so I’ll focus on the largest issues. The first sales rep we were assigned is clearly in the wrong job. Barely greeted u entire negative experience so I’ll focus on the largest issues. The first sales rep we were assigned is clearly in the wrong job. Barely greeted us, no personality, asked us if we wanted to ‘see’ the vehicle as if we were going to spend $75K on a car we haven’t seen. We happened to see another sales rep that my husband knew so we were able to work with Leo on the sale. He was fine, no concerns initially and we purchased a beautiful 2021 Jeep Grand Cherokee. Leo ‘threw in’ the trailer hitch for ‘free’ as that was a must have for us. When we picked it up, we noticed that the ‘free’ hitch caused damage to the bumper, it was scratched in a couple of places and was not put back on properly, it was misaligned on one side. They also broke the clip that holds the back up sensor in place which we didn’t know until we got home and the car would not reverse so we had to disarm the sensors completely. They are still not working. The passenger side door is also misaligned, it doesn’t close properly. When I documented my concerns and sent them to Leo, he told me to call Andrew the General Manager. Wouldn’t it make sense for Andrew to call me as the customer? And the best part to the story, 2 days ago we planned a family fishing trip which would be the first time using the trailer hitch and guess what? They never programmed it to activate the wiring so the trailer lights weren’t working so trip ruined. I text Leo to find out if the trailer needed to be programmed, I even apologized for bothering him on a Sunday - I got zero response. Unprofessional to say the least. I simple acknowledgement of ya, we messed up again would have been fine so I can add it to the list of issues. I do love the vehicle but the sales and service from this location is less than acceptable. We will continue to share this negative experience and would not recommend purchasing from this dealer. More