Oakridge Ford

Lovin' Our New Wheels After weeks of looking for the pick up we were looking to upgrade to, we made a last minute stop at Oakridge Ford. Great first impression. Vehicles ar After weeks of looking for the pick up we were looking to upgrade to, we made a last minute stop at Oakridge Ford. Great first impression. Vehicles are clean and well presented. Vehicles are positioned to make both "cruise browsing" and "walk browsing" easy. There was a surprisingly large inventory of used vehicles which is what we were particularly aiming for. Just minutes into our browsing, we found "the truck". (I would like to mention here that we really enjoyed the ability to browse without getting bombarded by sales). When we were ready for a test drive, Ted was the first friendly face in the building, ready and eager to help us. What we particularly liked about Ted was he seemed to have knowledge on the history of his used inventory without having to go look everything up. (Kudos, Ted!). My finding with car dealerships is that they love to upstage their inventory and talk down your trade-in vehicle to maximize profits. What we really appreciated is that Ted took into account the other appraisal values we received and not only complemented the condition of our vehicle, but matched the competitor's appraisal. (Wow, thank you. This gains status of a return customer). The wait to complete paperwork for the sale was long with a cranky toddler. However, we were greeted by another very friendly face, Mark. Mark did not make us feel rushed at all to complete the financial paperwork. He really took the time to thoroughly explain the terms of the financing and options for add-ons. I realize that is a car dealers' job to offer extended warranties, add ons, and protection plans. However, this is the only area I felt the experience of the car buying process could be improved at Oakridge; myself, I felt pressured at times for the extended offers which I verbalized disinterest in. Oakridge was accommodating and flexible in arranging vehicle delivery time with us. At the time of pick up, the truck was decently cleaned, though some areas forgotten (We were totally ok with the condition of the truck, none-the-less). We are loving the new wheels. We hope to have this vehicle for a long time to come, however, we will be repeat customers to Oakridge Ford when the time comes. More

First time buying at Oakridge Ford - Great experience Alban was honest and gave us good advice right away. He went above and beyond to work out the right deal on a pre-owned Ford Edge and has followed up Alban was honest and gave us good advice right away. He went above and beyond to work out the right deal on a pre-owned Ford Edge and has followed up with us to make sure we are happy with the purchase. We drove over an hour to get to the dealership but it was well worth it. He even topped up our gas to get there! Overall very professional and we would highly recommend Alban and the team at Oakridge Ford. More

Purchased a used car Mike alguire was awesome. We had some issues with being locked out of the new car a few days after we purchased it,as we had only been given one key f Mike alguire was awesome. We had some issues with being locked out of the new car a few days after we purchased it,as we had only been given one key fob and accidentally left it inside. Mike assisted us by getting the car opened for us and he tracked down the 2nd key fob. Customer service after the sale that was what impressed us!!! We would definitely buy another car from Oakridge ford. Thanks again mike and the Oakridge ford team More

Quick and Precise work with high satisfaction Have brought my Edge a few times for different reasons over the past 2 years. Each time, Oakridge Ford made recommendations which did not overspend t Have brought my Edge a few times for different reasons over the past 2 years. Each time, Oakridge Ford made recommendations which did not overspend the budget. The work was well done, quick and courteous. Would recommend Oakridge Ford anytime to anyone. More

Customer Service I have dealt with Oakridge Ford for my last two vehicles and have been extremely satisfied. Their customer service goes beyond any other dealership I I have dealt with Oakridge Ford for my last two vehicles and have been extremely satisfied. Their customer service goes beyond any other dealership I have dealt with. I would highly recommend them to anyone. More

Pleasant, fun and stress-free experience! John Gillan was attentive, friendly, helpful, and honest from the start; this was my first car purchase and he made what could have been a stressful e John Gillan was attentive, friendly, helpful, and honest from the start; this was my first car purchase and he made what could have been a stressful experience very easy. He even came in on his day off to help me out. Any question we asked he either already had the answer for or went to find the answer out from someone else. After picking up the car he even followed up via email to check in and see if I needed anything. Definitely recommend! More

Positive experience! My husband and I shopped around looking at a variety of different brands of trucks online and at the dealerships themselves. We had previously owned My husband and I shopped around looking at a variety of different brands of trucks online and at the dealerships themselves. We had previously owned a FORD truck but wanted to see what else was out there. Our last stop was at Oakridge Ford and it was there that we found what we were looking for with the help of Vera. Her kind and friendly personality and willingness to find out the things we were wondering about was very impressive. Her genuine attitude that she cared and wanted to do what was best for us long term was very evident. I have recommended this dealership to others if looking for a new truck! Thanks for all your help Vera. We are very pleased with the service you provided!! You are very good at what you do!! More

Alban is the greatest salesperson ever! I was contacted to see if I had any interest in trading in my older car. I did want a newer model, but I loved my 2011 Fusion, so Alban helped me upda I was contacted to see if I had any interest in trading in my older car. I did want a newer model, but I loved my 2011 Fusion, so Alban helped me update to the 2017 Fusion. I'm very happy with my new car. I only wish I could select a 6-star rating; Alban is just that great! More

Attention to detail John Gillian is a true professional, his attention to detail is impressive and I was thrilled with his follow-up. I have shopped around at different m John Gillian is a true professional, his attention to detail is impressive and I was thrilled with his follow-up. I have shopped around at different manufacturer car lots in the past and never heard back from their sales rep's with whom I gave the same specifications that I gave John. It's refreshing that John cared enough to get back me with options that made sense while the others just never bothered. More