O'Regan's BMW MINI Halifax

Service or lack of... Over two months, car is still sitting at dealer waiting for parts as of May2/18. Initially this was 2 weeks, then another, then another...we leave mes Over two months, car is still sitting at dealer waiting for parts as of May2/18. Initially this was 2 weeks, then another, then another...we leave messages but do not get calls back. Last conversation the blame was on the provider in Germany not supplying the correct part. Sadly we are not the only customer with service issues. Its a joke at this point. More

Do Not Trust Halifax BMW Halifax BMW's prices for parts are higher than WWW.BMW.CA. Get a part number and check yourself. A rear reflector for an E70 is $43 from Halifax B Halifax BMW's prices for parts are higher than WWW.BMW.CA. Get a part number and check yourself. A rear reflector for an E70 is $43 from Halifax BMW, $36 from BMW Canada, and $12 from Amazon. Just wait until a staff person tells you to take it or leave it.... xxxx you Halifax BMW. More

Enjoyable experience with Ryan O'Malley and O'Regan's BMW. I had most of the deal on my trade in at O'Regan's BMW done by phone, e-mail and text with Ryan before I went to the dealership. I found Ryan very pe I had most of the deal on my trade in at O'Regan's BMW done by phone, e-mail and text with Ryan before I went to the dealership. I found Ryan very personable, efficient, helpful and thorough in having my questions/concerns addressed before making the trip to Halifax. Meant a lot to me as an "out of towner" to be able to pick up my new truck, be comfortable with it and be back home the same day. Very pleased all around! Patrick from Charlottetown. More

Very impressed by the service We loved the service, my sales agen Christina despite being very young was very professional, patient and eager to teach every single aspect of our BM We loved the service, my sales agen Christina despite being very young was very professional, patient and eager to teach every single aspect of our BMWX3 . She and another employee in financing department called Rachel never pushed us to buy anything that we didn’t want from the beginning and we loved that as this is a big headache for us . More

very upset over the service from this dealership. took my BMW there due to check engine light was on, they discovered that the basket in the oil filter was missing (which must of been discarded during took my BMW there due to check engine light was on, they discovered that the basket in the oil filter was missing (which must of been discarded during an oil & filter change in error). They replaced it and charged me $318.27 to replace. On my drive home back to Cape Breton the low oil level light came one, we stopped checked the oil and added some. Car was working good but light did not go out, we assumed the oil level sensor must of snapped out, dealership was already closed at this time. Oil pressure light also came on later. Next morning called BMW service dept and advised of the 2 warning lights, he advised to drive over to dealership here in Sydney and have them check the oil level sensor as it might of came loose, he did NOT tell us not to drive. We attempted to drive over only to have car shut down on highway, we called tow to get it.. It took several days for them to get back to me on this, they had the car towed there as the dealership here had advised that the cap they had replaced was not screwed on correctly, their fault my engine seized. Total cost for repair was over $12000 they would only go 50% because I drove 77 km with the oil pressure light on (even though I was told by them to drive it to dealership here in Sydney. My total cost was just over $6300 (plus my first $318 paid to them) as I was also charged 50% for a rental for the month they had it. When I asked for documentation on the used engine they purchased they advised me they could not provide anything and all he said was we were advised it had 30000 km on it. Would not even give me a copy of the purchase slip from their provided (leads me to think they charged me for the full engine cost as I also noticed that they charged me tax on the rental fee when I called Enterprise to confirm their price included tax, No response as of yet. More

Lack of Customer focus - Expensive Repair Option only. After my M3 failed to start, it was towed to BMW Halifax. It was diagnosed (at my cost) as a defective starter and ground strap. Prognosis and corre After my M3 failed to start, it was towed to BMW Halifax. It was diagnosed (at my cost) as a defective starter and ground strap. Prognosis and corrective action proposed by BMW was that a replacement starter was required and that this would need to be shipped from Germany and that there would be significant labor costs involved to install the new starter. Estimate was ~$2000.00. I almost proceeded with the work, but something didn't seem right as my existing starter had been replaced within the last 18 months or so. I towed the vehicle from BMW and asked for a second opinion at European Autos. Their diagnosis confirmed that it was a corroded ground strap that needed to be replaced. After replacing the ground strap, my M3 started without any issue and they charged me a grand total of $12 (yes, twelve !). After highlighting this discrepancy in fault finding techniques to BMW O'regans Halifax and requesting that they refund the charge for the incorrect diagnosis, I was told by one of the managers via email that their diagnosis was more thorough and that they had made no mistake. No refund for the diagnosis and no acceptance that a mistake had been made. In my opinion, BMW Halifax should have adopted a similar approach to European Autos and highlighted the corroded ground strap and suggested that this be replaced first (ie before defaulting to the requirement for shipping expensive parts from Germany and proposing that many hours of labor is required). They could have then given me (the customer) the choice of whether to proceed with a replacement of the starter. In my opinion this issue highlights a deep lack of customer focus and cost control awareness for the customer. I can understand BMW O'Regan's argument that they carried out a more thorough inspection / diagnosis, but to offer up such an expensive repair option (and not offer up other less expensive options) when another garage was able to repair the issue within an hour for $12.00 is very unprofessional and shows a lack of customer care (in my opinion). I advise all other BMW owners to seek a second opinion if they receive an estimate from BMW O'Regans. You've been warned !!!!! More

Car is great but service afterwards could improve Purchased my 525 xi from them in 2013. Great car and am happy with it. Had a Mercedes prior to this. I live outside the city and I travel approximatel Purchased my 525 xi from them in 2013. Great car and am happy with it. Had a Mercedes prior to this. I live outside the city and I travel approximately 1 1/2 hours to get my service carried out. Unfortunately when you call for a simple oil change it takes 2 to 3 weeks to get an appointment. When I called I arranged for them to provide me with a rental car so I can get a few errands done while my car is being serviced. Upon my arrival at the service department I was told after making arrangements weeks before, that all O'regan's cars were taken and they didn't have any available. I was given the option of waiting or getting a shuttle. As I had planned to go to various places a shuttle was not practical. In any event the bottom line is even after making my appointment weeks in advance and arranging a car, O'Regan BMW was unable to provide a car service. They use to call after a service to find out how the service went but not now either. Basically as I mentioned, I think the product is great but the service fell short of what I had expected. Not a terribly big deal but it might be enough for me to consider another product in the future. More

Excellent product and service! Could not be happier!! We recently purchased a vehicle from O'Regans and could not be happier with our purchase. The vehicle is providing us with all the safety and benefi We recently purchased a vehicle from O'Regans and could not be happier with our purchase. The vehicle is providing us with all the safety and benefits we were seeking and we are thoroughly pleased. We worked directly with Ryan O'Malley and we were more than pleased with his knowledge and customer service skills. We never once felt rushed or pressured and felt Ryan really cared about us and the purchase that was a good fit for us. He provided the knowledge and advise we needed to make our decision and yet made the experience an enjoyable one. The concept that auto sales personnel are only after the sale was definitely not the case with Ryan and O'Regans. WE recommend O'Regans highly and have already sent other family and friends directly to RYAN, as we know they will also receive the personalized and professional service Ryan provides and every car purchaser seeks. Five stars to O'Regans and Ryan O'Malley. Mary Catherine Gorman More

Ryan Omalley I recently was in and chatted with Ryan O'Malley who made my visit extremely enjoyable. Thanks to Ryan I feel a few deals are coming his way. I recently was in and chatted with Ryan O'Malley who made my visit extremely enjoyable. Thanks to Ryan I feel a few deals are coming his way. More

Best Car shopping experience Met with Ryan O'Malley to discuss and view options for a new car. He knew exactly what we were looking for and was extremely personable! He didn't t Met with Ryan O'Malley to discuss and view options for a new car. He knew exactly what we were looking for and was extremely personable! He didn't try to use any aggravating sales tactics, he was down to earth and helped me and my family! I recommend this dealership and the staff was very welcoming. Great selection of vehicles and Ryan gave us lots of options for our budget. Great experience! More