Northwest Lexus

Big Paint Chip and "Check System Light" back on same day Brought my GS450H for a service call as the "Check Hybrid System" light came on. Went to pick it up and the service desk attendant "read" the bill to Brought my GS450H for a service call as the "Check Hybrid System" light came on. Went to pick it up and the service desk attendant "read" the bill to me - I had to ask "please explain what you did to diagnose the car and what happens from here". They said they couldn't find any issue and "reset" the computer - I asked again "how often does this happen with these cars and what do we do from here?" - and the service desk manager said "we reset it back to the factory settings and that's it for now" Not a great answer, but that looked like the best I was getting at the end of the day - followed by "we'll bring your car around front" and when it was brought around there was a big chip out of the hood - looking like a took was dropped on it. I am in shock... to which he says "we don't have any tools in the car wash" - THE DUMBEST ANSWER POSSIBLE and they must think people are stupid. He took a photo and said he'd "talk to the manager tomorrow" (and now reading the reviews it looks like customer service is not their strong point at Northwest Lexus" And to make matters worse... on the drive back home, THE CHECK HYBRID SYSTEM LIGHT CAME BACK ON (not 10 km after leaving the dealership) I'll be updating this review tomorrow after I take the car back and waste more time with Northwest Lexus' Service Department. UPDATE: Got a call this morning from Joe Mckenzie (service manager) and the level of service (to rectify) since then was above and beyond. I'll be back to Northwest as they definitely delivered "Lexus" level service today. Thanks. More

Excellence They go beyond their call of duty. Any time I call them they always find the time to assist me and make me feel very important They go beyond their call of duty. Any time I call them they always find the time to assist me and make me feel very important More

Not trustworthy at all I gave my vehicle for wiper repair which they installed before few months. After Repaire same day broke and make my wind screen scratches. I reported I gave my vehicle for wiper repair which they installed before few months. After Repaire same day broke and make my wind screen scratches. I reported them they ask me $900 to fix my wind shield. They are doing very smartly to make money. I called joe. But very bad reply. Andy was on vacation who promised me. Lina store manager was on vacation. Left massage several time but no reply. Do not go there to service your car. Very bad experience. More

Excellent Service My wife brought my Is350 F sport in for a service appointment. The service manager contacted me and fully explained everything that would be covered i My wife brought my Is350 F sport in for a service appointment. The service manager contacted me and fully explained everything that would be covered in the service appointment, and advised me what it would cost. The car was serviced, and a brake squeak was addressed perfectly. To top it off, the car was delivered back to me spotless. Great service. A. Grabowski More

Amazing Rates, Great and Professional Service of Staff Had a great buying experience, Dealt with Peter Nanda, he was very helpful and professional. Guided very well with suggestions and explained what suit Had a great buying experience, Dealt with Peter Nanda, he was very helpful and professional. Guided very well with suggestions and explained what suited best and worked within our budget. Highlly recommed Peter for his knowledge and service. Will go back again . More

Excellent Team. Excellent Service! Real Lexus experience all the way through. They pay attention to every little detail. They go above and beyond to ensure that customer experience is n Real Lexus experience all the way through. They pay attention to every little detail. They go above and beyond to ensure that customer experience is nothing less than excellent. The effort they put into customer care is simply inmatched. More

Very professional good for executives Bought a new Lx 200 NT F Sport 2. No hidden charges. Very professional service. Easy to deal with. I recommend this dealership. 25 words is way too mu Bought a new Lx 200 NT F Sport 2. No hidden charges. Very professional service. Easy to deal with. I recommend this dealership. 25 words is way too much to write More

BRAKE INSPECTION Booked our RX350 for a brake inspection with Michael in Service. No faults were found but the experience was good. Highlight was a mini road trip with Booked our RX350 for a brake inspection with Michael in Service. No faults were found but the experience was good. Highlight was a mini road trip with Mickey the shuttle driver. More

Excellent Service The last time I posted a review about my device at Northwest Lexus it was a horrible experience I had another service last week and it a great exper The last time I posted a review about my device at Northwest Lexus it was a horrible experience I had another service last week and it a great experience. Mark Vas went out of his way to see that everything went smoothly. He regularly updated me on the status of my car and was warm and friendly. And the best part was that Shawn was very apologetic for the previous service and he gave me a complimentary service. No payment was charged !! Now that's what O call customer service. Many thanks Northwest Lexus Jerome Gomes More