Northstar Hyundai

Friendly service Great dealership! Went in to just look and walked out a few hours later with a new car! The staff were very friendly, helpful and knowledgeable. I wa Great dealership! Went in to just look and walked out a few hours later with a new car! The staff were very friendly, helpful and knowledgeable. I was also very happy with the warranties that came with my car. More

Extremely attentive service, with very friendly staff!! My experience with this dealership was amazing. Mark King was the salesman and was informative but not pushy. I would recommend him to anyone, and t My experience with this dealership was amazing. Mark King was the salesman and was informative but not pushy. I would recommend him to anyone, and thanks Mark I love my new car!! More

Amazing staff that Truly care I recently just traded in my 2013 Genesis sedan for a 2015 Genesis sedan 5.0 Ultimate package. Funny story, I actually had a appointment at another de I recently just traded in my 2013 Genesis sedan for a 2015 Genesis sedan 5.0 Ultimate package. Funny story, I actually had a appointment at another dealership and came to Northstar by mistake. To tell the truth I am so very happy that I did! With the awkward beginning out of the way Mark our sales rep transitioned that into an absolute great experience to which I can not say a bad thing about. Upgrading to a car that is pretty much a dream car is and should be a fun and exciting moment in your life. At Northstar everyone that i dealt with was great, very friendly and genuinely happy to help. Making this a all around fantastic experience. They were not pushy or overbearing like a lot of other place are. It felt like they were actually there to help get me into my new car and get exactly what i wanted. For that I thank all of you and i recommend this place to anyone who wants to go to a dealership and actually have an enjoyable time! More

Welcome Feeling We recently purchased a 2016 Santa Fe 2.0 Turbo. We had an awesome experience at this dealership. Our sales consultant was Mark, he was very friendly, We recently purchased a 2016 Santa Fe 2.0 Turbo. We had an awesome experience at this dealership. Our sales consultant was Mark, he was very friendly, knowledgeable, and very patient. We didn't feel rushed at all and we took numerous vehicles for test drives. Everyone we dealt with was friendly, knowledgeable, patient and made us feel welcome. I would definitely recommend this dealership to everyone. It doesn't feel like your "typical" sleazy dealership. More

Excellent Customer Service We purchased a 2015 Santa Fe Sport over the phone! We live four hours south of Northstar and when we went in to pick up the vehicle my wife and I were We purchased a 2015 Santa Fe Sport over the phone! We live four hours south of Northstar and when we went in to pick up the vehicle my wife and I were amazed with the reception we received. The dealership is clean, welcoming and very professional. We purchased through Lee Ewasiuk. Easy to deal with, accommodating. Financial and paperwork with Laurie Cottrell. First rate, personable and very knowledgeable. Stacey Nelson introduced herself and explained her viewpoint on customer service. Mark King introduced us to the vehicle with explanation of features. He synchronized our phones to the vehicle media system and made sure all accessories were as stated, ie floor mats. We have not had a more positive experience when purchasing and we would definitely return to deal with them again as well as recommend to others. More

Outstanding performance Unlike most dealerships we felt welcome from the moment we walked in. Greeted at the door and found a salesman Mark, immediately. he was friendly, k Unlike most dealerships we felt welcome from the moment we walked in. Greeted at the door and found a salesman Mark, immediately. he was friendly, knowledgeable and bent over back forwards for us. Anton his supervisor was extremely friendly making you feel at ease with this major purchasing decision, then Daniel in finance went over and above to ensure everything fell in place. Picking up the SUV was a breeze a couple days later. We'll be back and will refer others to them... . More

Fantastic Service ! I went into the dealership for a regular service on my existing Hyundai Santa Fe but was thinking about trading in for a newer model. The service agen I went into the dealership for a regular service on my existing Hyundai Santa Fe but was thinking about trading in for a newer model. The service agent assisted and directed me to the showroom floor where I met Ayesha. She answered all my questions and assisted me to find the right model for my needs. Ayesha went over and above preparing my vehicle for a test drive and helped me get acquainted with all the new and exciting features. Everyone from the manager to the financial agent were great to deal with, not once did I feel pressured to make any decision I wasn't prepared for. Great dealership all around. More

Quick, and very comfortable Excellent customer service. Ryan helped me with every step of the way. I wI'll be referring to all my friends and family about the fantastic service. Excellent customer service. Ryan helped me with every step of the way. I wI'll be referring to all my friends and family about the fantastic service. More

loving my BMW I would like to thank Ryan Derocher for finding me my BMW. His knowledge and experience made me at ease with my purchase. Very professional and frie I would like to thank Ryan Derocher for finding me my BMW. His knowledge and experience made me at ease with my purchase. Very professional and friendly--- wonderful experience! More

Prepaid Maintenance Packages This is a revised version of my review of Northstar Hyundai's service - or more specifically, their prepaid maintenance package (i.e. life time oil ch This is a revised version of my review of Northstar Hyundai's service - or more specifically, their prepaid maintenance package (i.e. life time oil changes). As background, after purchasing my Elantra, I also purchased Northstar's lifetime oil change package for $599. The salesman convinced me of the package’s value by calculating the cost of oil changes every 6000 km over the course of a 160,000 km car life. Essentially, that worked out to $22.50 per oil change. Skipping ahead, I later discovered that the Hyundai owner's manual recommends oil changes every 12,000 km - not 6000 km as per the service package. That suggests that my Elantra only needs half as many oil changes as the service package provides. Naturally, that decreases the effective value of the oil change package compared to servicing elsewhere at recommended frequencies. This is where my initial concern rested: if I changed oil less frequently (per the owner's manual) the oil change saving would not be as great as suggested when the package was being sold to me. Now, however, the tone of my review must change. I have since spoken with Northstar's service manager. As well, the company's General Sales Manager has called me to resolve the situation. It was explained that some people would consider driving in Edmonton as “severe conditions”. As such, more frequent oil changes are recommended. Additionally, some people still prefer the older "3000 mile" rule for oil changes, despite better new oils and engines. While I don't necessarily buy into the severe-condition rating, I was impressed at how genuinely concerned the General Sales Manager was to make things right. That means a lot to me. For me the bottom line follows: 1. I don't think that I would purchase a life-time oil change package providing changes at twice the frequency as the owner's manual. BUT 2. I am impressed with how important it seems to Northstar Hyundai to have satisfied customers. I am increasing the rating I previously gave this dealership and its service department. More