Northstar Hyundai

Subject: Detailed Report of Safety Incident, Vehicle Damage, Financial Loss, and Unprofessional Conduct My name is Ahmad Alomari, and I own a 2025 Hyundai Tucson. I am writing to provide a full and a Damage, Financial Loss, and Unprofessional Conduct My name is Ahmad Alomari, and I own a 2025 Hyundai Tucson. I am writing to provide a full and accurate account of a very serious incident that occurred with my vehicle and the extremely poor treatment I received from the service department. On November 3, 2025, I went with my 7-year-old son to Northstar Hyundai to get an oil change. I paid for the service and drove back home, which is about 20 km away from the dealership. After arriving home, my wife—who was only 9 days post-cesarean section—and my newborn baby (9 days old) and I decided to go out together. After driving only about 100 meters, the vehicle suddenly stopped, the oil warning light turned on, and the car slipped off the curb. My wife suffered injuries because of the sudden stop. I immediately turned off the engine and saw oil spilled everywhere. When I checked under the car, the oil was completely drained onto the ground. This was an extremely dangerous situation. If this had happened while I was driving on the highway with my son earlier, the consequences could have been catastrophic. I have video evidence of the incident. I called the dealership immediately. They told me they would send a tow truck. I waited outside in the cold for more than 1 hour and 30 minutes. When the tow truck arrived and lifted the vehicle, we confirmed the entire underside was covered in oil. I called the dealership again to ask if I could come pick up a rental car while they repaired my vehicle. They said yes. But only five minutes later, the Service Department Manager called me with a very rude and disrespectful tone, telling me, “Didn’t I tell you not to come?” His attitude was arrogant, unprofessional, and completely unacceptable. The dealership took my car, leaving me with no vehicle at a time when my wife was in pain and needed medical attention. I had to ask my neighbors to drive us to the hospital. The next day, the rental company called me to tell me that a rental car was ready. When I agreed to come pick it up, the service manager called me again and spoke to me a second time in a rude, offensive manner, saying he would “find another rental company.” I explained to him that I did not choose the rental company, they contacted me directly, and that I was already late for a doctor’s appointment. He became even more disrespectful. On the third day, the dealership called and said my car was ready. When I arrived, I found the vehicle lifted on a jack. They told me this meant the car was ready. I asked what had happened, and they admitted that the mechanic forgot to tighten the oil drain plug. When I confronted the service manager about why he spoke to me so rudely, he said only “It’s okay,” and offered me $500 cash to take the car. I checked the Hyundai app on my phone and found errors and issues still showing. When I pointed them out, he told me “Don’t worry, everything is fine.” I told him I would not take the car unless everything was actually fixed. He insisted again with the $500 offer, which I refused. They took the rental car back and gave me a 2023 Hyundai Tucson with only 20,000 km to use temporarily. The service manager was clearly upset. The next day, while driving the replacement vehicle, it suddenly stopped as well, and six different warning lights turned on at the same time. I have photos. I called the dealership again and told them what happened. They told me to bring the car, but the vehicle was unsafe and not drivable. At first they refused to send anyone to help, but after I insisted, they finally sent someone. The technician connected a diagnostic computer and said, “I don’t know what happened, maybe someone didn’t do the service correctly.” At this point, I completely lost trust in driving a Hyundai Tucson. On November 17, 2025, I went to the dealership and asked about my original vehicle, and they told me it was not repaired yet. They then suggeste More

Watch this dealerships fees ! ! Catalytic Fee $699 ?? Fob Fee $799 ?? Documentation Fee $999 ?? $2,500 in fees when I’m paying cash ??!! I walked and bought at another dealers ! Catalytic Fee $699 ?? Fob Fee $799 ?? Documentation Fee $999 ?? $2,500 in fees when I’m paying cash ??!! I walked and bought at another dealership with no fees More

Jason Knowles is an exceptionally detailed salesman! He provided service over and above like I’ve never seen before. He provided service over and above like I’ve never seen before. More

Great service, friendly staff, always will to go over and above yo get you the perfect vehicle above yo get you the perfect vehicle More

Pickup was excellent, car was in great condition and the car was ready to roll right out of the show room. car was ready to roll right out of the show room. More

Can’t be trusted adding in extra charges that they hoped wouldn’t be seen . The financing department lie through their teeth. I would not recommend any go auto dealership. I am going to report this incide wouldn’t be seen . The financing department lie through their teeth. I would not recommend any go auto dealership. I am going to report this incident to Amvec. More

My wife and I Just purchased a 2025 Hyundai Tucson Hybrid ultimate. First and foremost Mike Halabi our Salesman was absolutely refreshing to deal with. After visiting a both a GM and Toyota dealership, w ultimate. First and foremost Mike Halabi our Salesman was absolutely refreshing to deal with. After visiting a both a GM and Toyota dealership, we were a little jaded by the process, Mike and his team changed this. Great job. Northstar’s show room is well set out, with plenty of people to help you as needed. The Tucson is fantastic, believe it or not the advertised estimated mileage is slightly high, we achieved 6.4 Litres per 100 km. Super happy. Peter and Andrea Jordan. More

Always great customer service, very knowledgeable and friendly. Very satisfied Thanks Cheryl and crew always great to see you friendly. Very satisfied Thanks Cheryl and crew always great to see you More

Worst Experience Ever I’ve never encountered anything close to this nightmare. Never buy a Hyundai—and definitely avoid Northstar or Go Auto. I drove off the lot in what was supposed to be a brand‑new 2 close to this nightmare. Never buy a Hyundai—and definitely avoid Northstar or Go Auto. I drove off the lot in what was supposed to be a brand‑new 2022 Santa Fe PHEV—and immediately felt a driveline vibration. With only 2,700 km on the odometer, I returned it to Northstar. What followed was 19 service visits, each uncovering more defects: broken wires in the engine harness, endless driveline vibration, recurring check‑engine lights, hybrid‑system malfunctions, key‑fob failures that locked me out, no‑start issues, turn‑signal failures, phantom braking thinking the hood or trunk were open, sudden shutdowns in motion, and even unexpected acceleration. I never imagined a car could be this dangerous. Northstar’s mechanics confirmed the vibration. Hyundai Canada’s engineers insisted it was “normal,” yet their own Technical Service Bulletin 22 AT 015H admits the A6MF2 transmission in the 2022 Santa Fe PHEV is prone to vibration and driveline defects. Their so‑called “TSB‑guided” repairs failed, which itself proves both awareness and breach of warranty—yet they refuse to make it right, preferring to bury me in legal fees. To add insult to injury, Go Auto’s lawyer even threatened to interfere with my employment. It’s outrageous: a factory‑ordered vehicle endangering my family twice, and when I seek accountability, I’m met with intimidation. Northstar. Go Auto. Hyundai Canada. Good luck— I am looking forward to litigating into the next century. Key Points of Failure Defective Transmission: Immediate driveline vibration; confirmed by TSB 22 AT 015H. Electrical Hazards: Broken wiring harnesses, recurring CEL lights, hybrid‑system failures. Safety Risks: Phantom braking, sudden shutdowns, unintended acceleration. Warranty Breach: Acknowledged by Hyundai’s TSB yet ignored in practice. Legal Intimidation: Implied threats against my employment and Go Auto Executive interference nstead of resolution. This isn’t just a buyer’s remorse story—it’s a warning: you’re gambling with your safety and your consumer rights. More

I would give it a 4 1/2 on five or up to you 4. 7 I cannot understand the bad reviews. I have dealt in the past with various accredited dealerships of the main car brands such as Toyota, Ford, Po 7 I cannot understand the bad reviews. I have dealt in the past with various accredited dealerships of the main car brands such as Toyota, Ford, Pontiac years ago and such. So I expected the worst but that didn't actually happen. I was shopping for a used plug-in hybrid and it's so happened that they had a Hyundai Ionic Preferred. Ronnie from Fiji originally was my sales person. He was friendly and seemed concerned with my welfare and what I wanted. I know that is usually not the case in dealing with dealerships. In terms of Ronnie I would give him maybe a 4 1/2 or a little bit higher. Any complaints I brought to him he either corrected or tried to correct. I think they were all corrected. The issues when I first saw the car. 1- it had a bull's-eye crack on the front right windshield, a fairly big one. 2-sorry I can't remember other issues. I don't think there are any. I am just a complainer at heart. By the way, this Hyundai ionic it is well recommended by consumer report magazine. It is rated very highly and compared to the Toyota Prius prime. I wanted a plug-in hybrid and I discovered this little gem. In terms of the windshield, the sales manager came and talk to me about it. I had had a second look at the windshield and the bull's-eye on the right hand side had travelled all the way across to the left with one continuous crack. My question was to myself what were they gonna do about it? I thought they would hym in Haw, but no, the Sales manager said that it would be replaced at no extra charge. I said OK , go to it. They are now prepping the car and waiting for a windshield to come in. I am picking it up in 3 to 5 days. Of course that means probably five days. Norm Lavallee, 84 yrs of it. More