Northstar Hyundai

Terrible service , terrible people pretty sure they don't have a clue . Would like to call them li--s. have a clue . Would like to call them li--s. More

I recently purchased a used AWD vehicle from Northstar Hyundai and my experience was disappointing. It was expressed to me that the vehicle had received new tries prior to the sale. However, after taking Hyundai and my experience was disappointing. It was expressed to me that the vehicle had received new tries prior to the sale. However, after taking the vehicle to an outside mechanic, I was informed that the tires installed on the vehicle are not suitable for an AWD system and are putting excessive stress on the drivetrain. I am not sure if this was done to save money on the dealerships end or due to unqualified personnel replacing the tires. When I spoke with the dealership to resolve the issue and request that they replace the tires I was told that they had no responsibility to ensure that the tires installed by their employees wouldn't damage the vehicle and in their opinion they were considered "safe" and therefore passed the internal inspection. I question the reliability of the safety inspection process considering the damage that this could cause to the vehicle. More

Outstanding professional service by the Service Department and Manager Manny I rate them 5/5. Department and Manager Manny I rate them 5/5. More

They really care about their costumers. And are willing to everything they can to work with you. And are willing to everything they can to work with you. More

I took my car because it had a brake recall (they gave me a bill of $2000 for the brakes, I didn't pay because it was a recall) and I told them that the car had a sound, they told me it was the pulley, they a bill of $2000 for the brakes, I didn't pay because it was a recall) and I told them that the car had a sound, they told me it was the pulley, they changed it and the car was losing power with I took the changes again and they said it was an engine problem that they were going to change it and I would only pay for the test. Two weeks later they called me that the engine change was not approved (when they had already told me that it was approved) they returned the car with the engine disassembled, they lost parts and I filed a complaint and they said that they had never inspected my car when I took it for the brake recall and I still have the invoice that they charged without checking anything. Nobody took responsibility for anything. They wanted me to pay extra money to assemble the engine and I told them No that they should give me the car as I had delivered it and in the end they refused and said no. I took the car to another workshop and there they checked that the engine was not the bad one and since the dealer had lost the parts it could not be assembled, I had to buy another engine and in the end Hyundai was not responsible for anything. very bad experience mine with this dealer More

Purchased a used vehicle here. Sales was low-pressure but no bargaining. I asked if the used car was going to be cleaned or detailed before I picked it up—they said detailed (it wa Sales was low-pressure but no bargaining. I asked if the used car was going to be cleaned or detailed before I picked it up—they said detailed (it was not, it was clean but certainly not detailed). Also they tried to sell me a vehicle without a block heater which is kind of a requirement in north/central Alberta, so definitely ask on that. A number of mistakes caused the vehicle to be ready an entire day late—I received an apology but nothing to compensate me. More

We are really enjoying our new 2024 Tucson, I do worry about all the warranty as our new salesman unfortunately was not able to answer all our questions (new at his job). He was personable enough though. about all the warranty as our new salesman unfortunately was not able to answer all our questions (new at his job). He was personable enough though. Albert was helpful when we were feeling frustrated and so was Man. I also felt that someone should have gone through the vehicle more with us before we drove away, we had no floor mats and one of the tire wrenches were missing. The dealership did not offer any deals or breaks for buying a new vehicle but I guess that is how business is run now days. Thank goodness the Tucson has a great manual to help explain the ins and outs of the vehicle. I have wanted a Tucson for a long time so I hope I am not disappointed. More

I brought my 2010 Santa Fe to have a peace of mind inspection when I got a court order to get my vehicle back from my Ex narcissist partner. They gave me the quotation for the service more than the va inspection when I got a court order to get my vehicle back from my Ex narcissist partner. They gave me the quotation for the service more than the value of my car that my ex used to fight it against me when came back to court. When I got my vehicle from the service after they did the partial service, the park was park for a while the December when I tried to use the vehicle, it does not run and the coolant was totally drained. I am not sure if I got fooled again 2nd time of the dealership. I called back when I returned from vacation then the lady who talked to me is totally rude and not so help full, sounds like trying to argue without any effort to resolve the issues. No one return back to me to offer a resolution that they caused to me. It is in deed pain in the xxx. I’m so disappointed. I don’t deserve this as I paid $2576.22 for the partial service and $273.58 for a peace of mind inspection and I only got 50% of the partial service payment court order against my ex partner. More

Purchased a used 2023 Santa Cruz, from Northstar and was treated excellent. Albert and his crew were extremely helpful. I would definitely visit them if I was in need of another vehicle. treated excellent. Albert and his crew were extremely helpful. I would definitely visit them if I was in need of another vehicle. More

Tara was very helpful and knowledgeable when I brought in my vehicle. I trusted her guidance and had a great overall experience. Will definitely be back and highly recommend this dealership for service. my vehicle. I trusted her guidance and had a great overall experience. Will definitely be back and highly recommend this dealership for service. More