Northstar Hyundai

Purchased a used vehicle here. Sales was low-pressure but no bargaining. I asked if the used car was going to be cleaned or detailed before I picked it up—they said detailed (it wa Sales was low-pressure but no bargaining. I asked if the used car was going to be cleaned or detailed before I picked it up—they said detailed (it was not, it was clean but certainly not detailed). Also they tried to sell me a vehicle without a block heater which is kind of a requirement in north/central Alberta, so definitely ask on that. A number of mistakes caused the vehicle to be ready an entire day late—I received an apology but nothing to compensate me. More

We are really enjoying our new 2024 Tucson, I do worry about all the warranty as our new salesman unfortunately was not able to answer all our questions (new at his job). He was personable enough though. about all the warranty as our new salesman unfortunately was not able to answer all our questions (new at his job). He was personable enough though. Albert was helpful when we were feeling frustrated and so was Man. I also felt that someone should have gone through the vehicle more with us before we drove away, we had no floor mats and one of the tire wrenches were missing. The dealership did not offer any deals or breaks for buying a new vehicle but I guess that is how business is run now days. Thank goodness the Tucson has a great manual to help explain the ins and outs of the vehicle. I have wanted a Tucson for a long time so I hope I am not disappointed. More

Purchased a used 2023 Santa Cruz, from Northstar and was treated excellent. Albert and his crew were extremely helpful. I would definitely visit them if I was in need of another vehicle. treated excellent. Albert and his crew were extremely helpful. I would definitely visit them if I was in need of another vehicle. More

Tara was very helpful and knowledgeable when I brought in my vehicle. I trusted her guidance and had a great overall experience. Will definitely be back and highly recommend this dealership for service. my vehicle. I trusted her guidance and had a great overall experience. Will definitely be back and highly recommend this dealership for service. More

Things started off good when we purchased our 2024 Tucson but then went sideways after we found out the finance guy lied to us about the Smart Plan. I wasn't even interested at first but when he said it cove but then went sideways after we found out the finance guy lied to us about the Smart Plan. I wasn't even interested at first but when he said it covered up to 7 windshields if the chips were to big to be repaired and that the windshield was worth about 1200.00 each. That alone sold us on buying the plan not to mention it had a few other things it covered. Three weeks or so later we took a good size rock to the windshield. Think no big deal we are covered until we call and find out the max coverage was $4,000. which barely covers 3 windshields let alone 7! The wife questioned the finance guy who sold us the plan about it and all he had to say is that the cost of the winshields will come down in time and it was no big deal. I read the poorly written brochure or whatever you call it that he give us at the time of the sale and no where on there does it mention the max amount nor did it on their website anywhere. Asked the salesperson for the managers email twice before he forwarded my email to his manager who did give me the GM's email. Sent him an email outlining how I felt we were misled and nothing but crickets for a couple weeks until I sent another telling him how I really felt and how I would make sure to let others know about the scam. Right away he replied to that one saying he was out of the country and just got back. I told him that it was great that as a GM he could go on holidays for weeks and not even have an autoresponder set up. I was a GM and my wife still is and neither of us could do that. I did tell him it might be a good idea to use one the next time so that people don't think they are being ignored. I honestly think he either wasn't out of town and just ignored me or was away and ignored me condoning what his employee did. Since then I have made a point to steer customers away from this dealership and so far have suceeded in 2 and will have number 3 before Christmas. As for the car it's pretty good, we have a couple issues and it will be awhile before we see how durable the motor is since it's a fairly new design. Oh and I did contact Hyundai directly and I'm guessing they don't read the message because all they said was the windshield isn't covered under warranty duh!!! More

Great dealership, we are very thankful for you guys ,Basra is our sales representative he was very helpful and explained to us every step that we need to do ,what kind of car we want and after that we ,Basra is our sales representative he was very helpful and explained to us every step that we need to do ,what kind of car we want and after that we go to finance big shout out to Michael your the man thank you so much to guys in just 2 days everything was set up and good to go,You are all amazing 👏👏👏 More

Went for my first complimentary oil change and service. Drove home after and noticed an oil leak the next day. Now have to wait til they open on Tuesday with Monday being a stat . Not very happy with the s Drove home after and noticed an oil leak the next day. Now have to wait til they open on Tuesday with Monday being a stat . Not very happy with the service dept and their attention to servicing my new SC. Went back to them on Tuesday and they did another complete oil change and washed all parts that were covered with oil. Sent a $100 go auto gift card to us as well as reimbursement of the oil filter we had to buy. Overall was great service except going there twice should never have happened if the first oul change was done correctly. More

Go see Jason! He was great to deal with. He walked us through every feature and really went the extra mile. He was great to deal with. He walked us through every feature and really went the extra mile. More

Mani a Sales Manager recommended that we have Northstar Hyundai provide service we are very pleased Hyundai provide service we are very pleased More