Northstar Hyundai

Things started off good when we purchased our 2024 Tucson but then went sideways after we found out the finance guy lied to us about the Smart Plan. I wasn't even interested at first but when he said it cove but then went sideways after we found out the finance guy lied to us about the Smart Plan. I wasn't even interested at first but when he said it covered up to 7 windshields if the chips were to big to be repaired and that the windshield was worth about 1200.00 each. That alone sold us on buying the plan not to mention it had a few other things it covered. Three weeks or so later we took a good size rock to the windshield. Think no big deal we are covered until we call and find out the max coverage was $4,000. which barely covers 3 windshields let alone 7! The wife questioned the finance guy who sold us the plan about it and all he had to say is that the cost of the winshields will come down in time and it was no big deal. I read the poorly written brochure or whatever you call it that he give us at the time of the sale and no where on there does it mention the max amount nor did it on their website anywhere. Asked the salesperson for the managers email twice before he forwarded my email to his manager who did give me the GM's email. Sent him an email outlining how I felt we were misled and nothing but crickets for a couple weeks until I sent another telling him how I really felt and how I would make sure to let others know about the scam. Right away he replied to that one saying he was out of the country and just got back. I told him that it was great that as a GM he could go on holidays for weeks and not even have an autoresponder set up. I was a GM and my wife still is and neither of us could do that. I did tell him it might be a good idea to use one the next time so that people don't think they are being ignored. I honestly think he either wasn't out of town and just ignored me or was away and ignored me condoning what his employee did. Since then I have made a point to steer customers away from this dealership and so far have suceeded in 2 and will have number 3 before Christmas. As for the car it's pretty good, we have a couple issues and it will be awhile before we see how durable the motor is since it's a fairly new design. Oh and I did contact Hyundai directly and I'm guessing they don't read the message because all they said was the windshield isn't covered under warranty duh!!! More

Great dealership, we are very thankful for you guys ,Basra is our sales representative he was very helpful and explained to us every step that we need to do ,what kind of car we want and after that we ,Basra is our sales representative he was very helpful and explained to us every step that we need to do ,what kind of car we want and after that we go to finance big shout out to Michael your the man thank you so much to guys in just 2 days everything was set up and good to go,You are all amazing 👏👏👏 More

Went for my first complimentary oil change and service. Drove home after and noticed an oil leak the next day. Now have to wait til they open on Tuesday with Monday being a stat . Not very happy with the s Drove home after and noticed an oil leak the next day. Now have to wait til they open on Tuesday with Monday being a stat . Not very happy with the service dept and their attention to servicing my new SC. Went back to them on Tuesday and they did another complete oil change and washed all parts that were covered with oil. Sent a $100 go auto gift card to us as well as reimbursement of the oil filter we had to buy. Overall was great service except going there twice should never have happened if the first oul change was done correctly. More

Go see Jason! He was great to deal with. He walked us through every feature and really went the extra mile. He was great to deal with. He walked us through every feature and really went the extra mile. More

Mani a Sales Manager recommended that we have Northstar Hyundai provide service we are very pleased Hyundai provide service we are very pleased More

I needed some service work in a hurry. I was able to leave my car all day. The work was done promptly I was able to leave my car all day. The work was done promptly More

Awesome customer service from when we initially walked into the dealership, and continued until our vehicle was delivered! into the dealership, and continued until our vehicle was delivered! More

Excellent service department. Fixed my car up. The service advisors are awesome. Amar, Litrice helped me and they were awesome. Fixed my car up. The service advisors are awesome. Amar, Litrice helped me and they were awesome. More

Very friendly and helpful good costumer service able to deliver what I need I recommend to my friends and family to go only this dealership deliver what I need I recommend to my friends and family to go only this dealership More