Northstar GM

Not happy at all with the service this time. Northstar used to be so good and now not so much. The upselling is ridiculous, and the upselling when they didn’t even remove the filters to know if Northstar used to be so good and now not so much. The upselling is ridiculous, and the upselling when they didn’t even remove the filters to know if they needed cleaning. When we lifted the hood there was no visible fingerprints or even a movement of the dust under the hood to indicate that they saw they needed changing. But sent me a text within minutes of leaving the dealership saying that my filters are dirty and need to be changed. Such a disappointment. Definitely will think before going back again for an oil change. More

My ac broke during a heat wave & the day before heading out of town for a big family trip. They were upfront about expenses and called prior to doing extra work, took time to explain things and kept an eye out of town for a big family trip. They were upfront about expenses and called prior to doing extra work, took time to explain things and kept an eye out for my part in case it came in early (which luckily it did). 10/10 recommend. More

I would like to thank you for fixing my camaro ss ,the service was great service was great More

The service here is incredibly bad. I have always had gms, same with my family and never had a problem with dealships until this one. I moved to the area a little over 1.5 years ago and I have always had gms, same with my family and never had a problem with dealships until this one. I moved to the area a little over 1.5 years ago and every time I have had to go here the service has gotten worse and worse. You can tell the people here only give good service to their buddies. I had a check engine light come on and tried to call the service department right at opening multiple times and just kept going to voice-mail so I went in to see if they could do a scan (takes MAYBE 3 minutes, and most places the service counter folk are competent enough to perform this task, but not at jack carter), when I got there I was completely dismissed. The lady and guy at the front desk literally just sat there and went "come back next week". A 3 MINITE SCAN LOL OKAY! my car is still under warranty so if the issue becomes something bigger gm gets to pay for it, whatever. I was just trying to be proactive but jack carter gm doesn't know what that is. More

Great dealership and excellent service department, Lou and Mike in service are the best , got me in and out quickly . and Mike in service are the best , got me in and out quickly . More

Lou Williams is the best, he is friendly professional, he kept me updated on work being done he kept me updated on work being done More

Very efficient, professional and transparent about services completed as well as recommended future service. Lou is very knowledgeable and did a great job in communicating with us. services completed as well as recommended future service. Lou is very knowledgeable and did a great job in communicating with us. More

Efficient and prompt service - easy to communicate with and arrange upcoming service appointments- explanations easy to understand and arrange upcoming service appointments- explanations easy to understand More

Service people are friendly (especially Lou). The work is done well. I would recommend North Star to anyone. The work is done well. I would recommend North Star to anyone. More

NorthStar did service bulletin repairs to my Duramax on time and on short. Thanks, especially to Mike in the service department. time and on short. Thanks, especially to Mike in the service department. More