Northstar Ford Cochrane

Northern Star Ford . ..Very poor service. Purchasing of a new F350. Told delivery in november or even 2023 (that was in may 2022). Here the deal: Deposit of 2000$ under s ..Very poor service. Purchasing of a new F350. Told delivery in november or even 2023 (that was in may 2022). Here the deal: Deposit of 2000$ under strict conditions. Hard time to get questions anserwed. Waiting for a call from the dealer for 3 weeks. Salesman finally sent a message: call me after 7 hr. A sales manager who gives you lessons in economics via e-mail. I CONTACTED ANOTHER FORD DEALER TO GET THE SAME TRUCK: with the following result: F350 BOS cheaper, deposit: 1000$ without conditions, refund 1000$ of my money lost with Ford Northern Star. Truck comes with better mudpads, plus reverse sensor at 0$, and finally better service. I LOST MY TIME AND MONEY WITH NORTHERN STAR FORD COCHRANE, AB. More

Terrible customer service. Was sent a text to see when a good time was to call to discuss poor customer service. Answered the text with a specific time of availability. They di Was sent a text to see when a good time was to call to discuss poor customer service. Answered the text with a specific time of availability. They did not call. We called the dealership when no response and never got a call back. It was to sort out the terrible customer service we received from purchase to delivery. The terrible service appears to be from the top of the managers and carried right down the chain of command. It is no wonder the service is so bad. We have purchased new vehicles from other dealerships, and can honestly say this was the worst experience we have ever had with customer service. We will not be returning to this dealership for any of our vehicle needs. More

If you are passing through Cochrane and you need any kind of work done on your ford vehicle, you are best to keep going. I have been a Ford owner for 40+ years and this experience wants me to change to a GM of work done on your ford vehicle, you are best to keep going. I have been a Ford owner for 40+ years and this experience wants me to change to a GM product. Unbelievable that the service dept. would charge $235 to clear a code saying they repaired the problem. I wasn't even out of Cochrane and the fault codes came up again, I couldn't go back to the dealer as I was on a schedule to get back to the west coast. I complained to the manager but have yet to receive a call, My guess is that out of town people do not mean a thing to them, which reflects on the Ford product. Boo Ford. More

I started taking my Ford Edge to North Star Ford in Cochrane at the start of the pandemic as it was simply more convenient and setting appointments and waiting at most dealerships was not really availa Cochrane at the start of the pandemic as it was simply more convenient and setting appointments and waiting at most dealerships was not really available. My first experience was excellent and they handle everything for me making it easy. When my next service time came up I got a notice from them, in advance. I went back again and the service department staff were all fantastic, friendly and very helpful and efficient. The drop off and delivery went great and the service time was very good. Each time now I have returned I have never found any variance from the friendly attitude and fast efficient servicing of my vehicle. They are very good at informing me of what the service needs are and going over the results. I feel valued and listened to and very comfortable recommending Cochrane North Star Ford to anyone. I appreciate all they do and the great staff. Gord S More

Thanks for the information and appreciate the professional service. Will be talking in the new year. professional service. Will be talking in the new year. More

A big thank you to Derrick in finance, he was VERY helpful!!! It was much appreciated! helpful!!! It was much appreciated! More

Really good experience with the staff. They are Nice, they are always there to answer any questions. I got a good deal, so thanks you guys! they are always there to answer any questions. I got a good deal, so thanks you guys! More

I dealt with Randy to order, and deliver my new 2021 F250, all went great, all that work there are great people. Great place to deal at, would recommend to others. F250, all went great, all that work there are great people. Great place to deal at, would recommend to others. More

I went to NorthStar Ford in Cochrane on May 3rd for an out of province vehicle inspection. I was informed I didn’t have the correct form, which was 100% my fault, and returned to pick up my vehicle. When out of province vehicle inspection. I was informed I didn’t have the correct form, which was 100% my fault, and returned to pick up my vehicle. When I arrived I was informed that the technician found several fails and I was emailed a list. The list included several items that were 100% inaccurate including the following: driver door not unlocking, passenger seat not locking down, rear lights not working, door swing strap not working. All of these claims were not true. When I went to my vehicle after receiving the email I confirmed that all of these items were in fact operational. I will never return to NorthStar Ford and would discourage anyone from giving them out of province inspection service. Was a complete money grab. More

Northstar Ford Cochrane auto repair shop was the worst experience I have evr had at any Ford dealership. Started with balancing of wheels, they never cleaned the area to self adhesive weights were to be p experience I have evr had at any Ford dealership. Started with balancing of wheels, they never cleaned the area to self adhesive weights were to be plabed on the inside of the rim so all the weight fell off, imaging driving at 110 km per hour and a lead weight flies off your wheel. I found one in my driveway thats what alerted me to there stupidity. They tried the no warranty xx as 30 days had passed so I threatened to sue. At the same time they did a diagnosis as my e brake light stayed illuminated, told me it wqs the sensor in the master cylinder - $600.00 for a new master cylinder with sensor swapped out, e brake light stayed on so they unplugged the sensor from the wiring harness. I caught them lying again, first the sensor is a snap on sensor under the master cylinder and is a 20 minute replacement process, there was no need for a new master cylinder. I threatened to sue and they refunded my money, I made then replace the complete e brake assembly in exchange for settlement. They also told me my fuel pump needed replacing with a higher PSI and later I found it was the fuel pump driver that had stopped working from corrosion as its mounted above the spre tire. Your choice but watch out the shop is managed by liers and theives. More