Northstar Ford Calgary - Service Centre

Great service and quality of work. Really easy to deal with. Bought my F150 there just under a year ago and have done two servicings there. Highly recommend. and quality of work. Really easy to deal with. Bought my F150 there just under a year ago and have done two servicings there. Highly recommend. More

Miscellaneous Costs First and last time to have my vehicle serviced there. Nobody likes miscellaneous costs. I booked my appointment was quoted what the work would cost b First and last time to have my vehicle serviced there. Nobody likes miscellaneous costs. I booked my appointment was quoted what the work would cost but when I went to pick it up there is a miscellaneous cost a little over 10% of the quoted price. I was told it was a imposed government fee that everyone charges. When I said I had not paid it before as a miscellaneous charge. The response was simply that lots of shops just incorporate it into their price (ie not miscellaneous but up front - no surprises) but we like to do it this way. Shady on price estimates lends me to question how you will be dealt with if there is a serious problem. Better places to have your vehicle serviced. More

Addressed my issue in a dedicated manner My visit to the dealership was for a very obscure noise coming from my dash area. I expected to have to repeat this visit multiple times with the ser My visit to the dealership was for a very obscure noise coming from my dash area. I expected to have to repeat this visit multiple times with the service desk giving me limited concern and the technicians not really trying to fix my issue. To my delight I was wrong on all counts. Lynn was very good about documenting my very specific set of variables needed to reproduce the issue and left me feeling that she cared about getting my vehicle fixed right. Next the service technicians found and fixed my issue on the first try. Feedback on the repairs was provided and the pick up was fast and easy. End to end the process was what I hoped for and was better than what I had expected. My only undesirable reflection is that like every other service center out there services that are not required are recommended or documented as 'due' as prescribed by a profit schedule rather than the specific warranty requirements of the vehicle. I HATE this with a passion and can say that Lynn offered the information that she was required and understood by my feedback that I was not interested in pursuing anything additional at this time. More

Fast and friendly Friendly, immediate service. I was kept informed as to what was going on throughout the appointment, and was offered a few further suggestions based Friendly, immediate service. I was kept informed as to what was going on throughout the appointment, and was offered a few further suggestions based on my mileage, but didn't feel pressured at all into agreeing to them. More

Service great! Excellent and prompt service. I have been dealing with this dealership for many years and service today was great. After booking a maintenance # 3 I a Excellent and prompt service. I have been dealing with this dealership for many years and service today was great. After booking a maintenance # 3 I asked for the car to be ready by 3pm and all work was done on time. Thank you! More

Oil Change Excellent Service! I took my Ford Escape in for an oil change and was greeted by Lynn Edwards. She was very friendly and efficient and took me in Excellent Service! I took my Ford Escape in for an oil change and was greeted by Lynn Edwards. She was very friendly and efficient and took me in right away. I came back after an hour and half and she was right there with the paperwork ready for me to sign and pay. She even went and brought my vehicle around from the back for me. I am very happy with the service that Lynn and Ford provided. I know I had previously dealt with another gentlemen who was rude and uncooperative and wouldn't help unload my winter tires for me as it was almost time for him to leave! Really? Is this not your job? This really made me question whether I would come back to your location. However, Lynn is awesome and I was very pleased with your service this visit. More

F-150 Alignment I had an appointment for an alignment but Nalen and the service technician accommodated an oil change as well as repaired/replaced front rotors and wi I had an appointment for an alignment but Nalen and the service technician accommodated an oil change as well as repaired/replaced front rotors and windshield wipers (maintenance plan). They also repaired a transfer case leak and repaired an electronic module in the transmission (warranty) that I was unaware of. Great work. More

Oil change Very efficient two people when we entered service bay. Very friendly. We were taken in immediately and all lights were checked before we could leave Very efficient two people when we entered service bay. Very friendly. We were taken in immediately and all lights were checked before we could leave the car. More