Northstar Ford Calgary - Service Centre

Excellent service! We have the Ford Prepaid Ford Service Package that we purchased with our vehicle. We are thankful to Mitch for getting our front brakes replaced under We have the Ford Prepaid Ford Service Package that we purchased with our vehicle. We are thankful to Mitch for getting our front brakes replaced under our Ford Service package with a phone call. Saved us some money and our vehicle is working at top peak level again. . Mitch was very friendly and personable. We appreciated his honesty and time to explain everything to us. Took the time to answer our questions and explain when certain items need to be done, and gave us price quotes, so that we can plan for those in the future. More

Amazing customer service! Without notice my car broke down and I was able to get in instantly without an appointment. I was well informed and updated with every issue that they Without notice my car broke down and I was able to get in instantly without an appointment. I was well informed and updated with every issue that they found. My car ended up needing extra work and took longer than expected but if was never a problem for me. Ford stuck but their quote and made sure my vehicle was fixed as soon as possible. At the end of the day the cost to me was even less than originally quoted. I was blown away and have never had better customer service in my life. I will continue to use this location because of Mitch. More

Bad situation turned to a great experience I brought my vehicle in for service, and in the process my cup holder was damaged. I was informed that it would take a couple of weeks for the part to I brought my vehicle in for service, and in the process my cup holder was damaged. I was informed that it would take a couple of weeks for the part to come in, and should only take about 1 hour install. 10 days later, I had an appointment to have the cup holder reinstalled. After 2 hours I was informed my front seats would have to be removed to install this part, and would take significantly longer. As this was not anticipated, and I needed to be somewhere shortly, this was a huge issue. The staff Northstar Ford had immediately addressed my concerns, apologized for the inconvenience and provided me with a rental vehicle within 30 minutes. I would say that because of this, a potentially bad situation was rectified and left me satisfied. I would definitely recommend this dealership to anyone, and will continually go back for all of my service/maintenance needs. More

3rd service found it different to see the remainder of the windshield wash fluid in the vehicle instead of the usual top up. Was it an over sight? i quess I will found it different to see the remainder of the windshield wash fluid in the vehicle instead of the usual top up. Was it an over sight? i quess I will find out next time around at 29,000 K service. More

Very efficient service! The service rep, Fiona, was very helpful and extremely efficient...I was on my way within minutes of dropping off my vehicle and didn't have to wait t The service rep, Fiona, was very helpful and extremely efficient...I was on my way within minutes of dropping off my vehicle and didn't have to wait to pick up my vehicle at the end of the day. More

Oil change and put summer tires on. Your service people were very good. they got all work done in a timely manner and done properly Nalen was excellent. I explained how low warning alar Your service people were very good. they got all work done in a timely manner and done properly Nalen was excellent. I explained how low warning alarm kept coming on with the winter tires on vehicle More

Absolutely incredible Fiona is incredible. She has helped me out of plenty of jams and is one of the most valued employees of Ford. I look forward to returning in the futur Fiona is incredible. She has helped me out of plenty of jams and is one of the most valued employees of Ford. I look forward to returning in the future with my vehicles. More

Friendly, quick service. I was taken in on time, and my car's oil change was completed in less than the quoted time. Service was very friendly and the price was very good. I was taken in on time, and my car's oil change was completed in less than the quoted time. Service was very friendly and the price was very good. More

Fast and courteous Great experience over all. Couretous staff. Vehicle was promised at a certain time and it was done a bit earlier and we received a phone call to le Great experience over all. Couretous staff. Vehicle was promised at a certain time and it was done a bit earlier and we received a phone call to let us know. More