Northstar Ford Calgary

Maintenance Everyone is always friendly and I always know my car is going to be in the best of hands. My only criticism is that I always have to phone to check on Everyone is always friendly and I always know my car is going to be in the best of hands. My only criticism is that I always have to phone to check on the status. My car is always done without my having gotten a phone call. More

Cassandra was great! Cassandra was great and I really appreciated her open communication and staying late for my pick up. All went very well and my truck is running great Cassandra was great and I really appreciated her open communication and staying late for my pick up. All went very well and my truck is running great. More

Service for edge sport Good service, quick and efficient. Great August service deal and got the car back as promised. I was not expecting such a good price for the service. Good service, quick and efficient. Great August service deal and got the car back as promised. I was not expecting such a good price for the service. Wanted a set of wheel locks which they did not have in stock More

Excellent service I've come in about 4 times for different things and about 3 diff times to get air in my tire to hold my off until I could get some money together to f I've come in about 4 times for different things and about 3 diff times to get air in my tire to hold my off until I could get some money together to fix it. Excellent service, treated awesomely, including the shuttle. Sorry I don't know all the people's names who helped. Many of them over the last couple of weeks. More

Great service was completed as required, no issues. Engine service light required a second visit after just completion of oil change. Issue was not related and required work that was covered on my warra Engine service light required a second visit after just completion of oil change. Issue was not related and required work that was covered on my warranty. No issues! More

Easy access, professional, detailed analysis, good info They made the repair process easy from arranging the appointment, to analysis, to getting home, lots of information sharing, excellent. Appears to be They made the repair process easy from arranging the appointment, to analysis, to getting home, lots of information sharing, excellent. Appears to be excellent repair so far. More

Excellent service. Service Rep was courteous, knowledgeable and provided updates as soon as she was provide with results. Service techs were able to diagnose problems an Service Rep was courteous, knowledgeable and provided updates as soon as she was provide with results. Service techs were able to diagnose problems and repair issues in a timely manner. More

Prompt service but cost was more than quoted Latch on rear lift door of Ford Escape did not release/open by manual switch or Fob. Service was prompt to release and replace the rear door latch. Latch on rear lift door of Ford Escape did not release/open by manual switch or Fob. Service was prompt to release and replace the rear door latch. We were disappointed that final cost was $66 more than total cost quoted on tel. for shop materials and gst. These items should have been included in quoted cost. Shop labour rate was high. More

Customer experience was saved Liane saw my review below and arranged to both pick up and return my car after doing the estimate. They even did some polishing to minimize the look Liane saw my review below and arranged to both pick up and return my car after doing the estimate. They even did some polishing to minimize the look of the damage. They returned within about an hour so I had the use of my car very quickly. While the initial servicing was disappointing, I am happy with the resolution. Previous review here: Bought a new car a few years back and have been bringing in for servicing. Has been a good experience until this year. In July, brought my car in for service. Requested In the initial service request to have damage to my hood looked at by the body shop (on site)for an estimate. When I dropped off, I requested it again. When I picked up, they couldn't find my keys and they also hadn't done the estimate but they encouraged me to come back and get it done on my own. They had ordered a part for me for a leak. I again made my appointment and I again asked for the hood estimate. When I dropped off, I asked again for a 4th time. When I picked up, despite reworking my day, they informed that they had forgotten to do it yet again. I don't feel they value my time. I will not be using them for my hood repair. And they will need to impress me on my final warranty service appointments or I won't be recommending them ever again. More

Careless and inexcusabley incompetent Along with an oil and filter change for my Ford 350 diesel Super Duty, I requested two new batteries be installed. When I picked the truck up and loo Along with an oil and filter change for my Ford 350 diesel Super Duty, I requested two new batteries be installed. When I picked the truck up and looked under the hood, I found corrosive dust from the old batteries all over the new one, including corrosive dust on top of one of the new battery posts, if you can imagine that! Old corrosion was still on the end of one of the positive cables. WHAT A MESS! Also, the clamp holding down the battery was still very corroded. I spoke to the manager who had the truck taken back in and got the job done properly. While waiting, I discovered that I had been charged ONE FULL HOUR for the battery installation, so had to get that corrected as well. (By corrected, I mean the charge was changed to about 3/4 of an hour) These guys obviously work in very very slow motion, or simply overstate the time required. Now I wonder about the quality of the other work I paid for which isn't so easily seen. I can think of no explanation for such shoddy work other than a total lack of professionalism and the most crappy attitude towards a customer that I have experienced in over 54 years of auto ownership. More