Northstar Ford Calgary

Scheduled service Got my car serviced, from booking in to picking up, all good. Problems explained and follow up appointment made. Fiona made the process simple and eff Got my car serviced, from booking in to picking up, all good. Problems explained and follow up appointment made. Fiona made the process simple and efficient and has a good grasp on my vehicle service history. More

Service When I bough the truck I was recommended to purchase the service plan. I did. End result no additional cost for my first service visit and tire rotati When I bough the truck I was recommended to purchase the service plan. I did. End result no additional cost for my first service visit and tire rotation. Went in on time and got it back end of day. I had a turbo lag which the team trouble shot and corrected. Gord More

Excellent Service Cassandra did an excellent job listening to what I wanted checked and it appears that everything was checked. She was very friendly and notified me Cassandra did an excellent job listening to what I wanted checked and it appears that everything was checked. She was very friendly and notified me immediately when my vehicle was ready. More

Tire change I have been to this dealer and service centre before and had received exceptional customer service. However, I was quite disappointed this time around I have been to this dealer and service centre before and had received exceptional customer service. However, I was quite disappointed this time around. They didn't call me to inform that my car was ready. I had to call two times around 4pm to get that information. The consultant also didn't tell me what happened after the inspection and whether there were any issues. Even though I dropped off my car at 7.30am, tire change and inspection took really long and I was only able to pick up my car around 5.30pm. More

Newer car purchase Our new to us vehicle had the 3m product but there was a problem with it. The dealer got us in as soon as possible and the repairs were quick and don Our new to us vehicle had the 3m product but there was a problem with it. The dealer got us in as soon as possible and the repairs were quick and done properly. Thanks More

Booked a service appointment. All of my concerns were addressed. The service rep was very professional and friendly. I look forward to having my vehicle taken care of on my next vi All of my concerns were addressed. The service rep was very professional and friendly. I look forward to having my vehicle taken care of on my next visit. More

Courteous and professional service. Excellent communication My service advisor, Alex, did a fantastic job keeping me informed throughout the entire service process. It was a difficult to diagnose problem that s My service advisor, Alex, did a fantastic job keeping me informed throughout the entire service process. It was a difficult to diagnose problem that spanned multiple visits, and they never quit on me. More

fast service had a early appointment, complete in 1 hour , was the first service on new Escape , oil and tire rotation. only problem I had was the need to return had a early appointment, complete in 1 hour , was the first service on new Escape , oil and tire rotation. only problem I had was the need to return to have lugs re torqued , this is a bit of a problem as you just come by and get in line if it is early ,only takes 2 mins for the tech to complete . More

New 2017 Ford Mustang GT Premium California Special Service department had my vehicle for 11 days to diagnose a rattle and do other warranty work. Vehicle was returned to me twice stating rattle was fi Service department had my vehicle for 11 days to diagnose a rattle and do other warranty work. Vehicle was returned to me twice stating rattle was fixed. Had to take vehicle back into Calgary for follow up to warranty work and because rattle not fixed. On second occasion when vehicle brought in for rattle repair I left the Service Center having been told "they were confident rattle was fixed". I was driving home on the highway for less than 5 minutes rattle sound still there, rattle sound never fixed for second time. On Invoice states "performed a road test, the rattle sound LEST." Not sure what LEST means. Next day went out for drive with retired mechanic who lives next door, he hears rattle very clearly. Now taking my brand new Mustang to my local Ford dealership. More

1st Maintenance Check My first maintenance check was great, made the appointment and my truck was done before they said it would be. The only downfall was they must have n My first maintenance check was great, made the appointment and my truck was done before they said it would be. The only downfall was they must have not done the best job on clean up as I woke up the next day to a bunch of oil stains on my garage floor. More