Northstar Ford Calgary

winter tire swap Fiona was very helpfull indeed. Without her co operation we wouldnt be able to go our doctor on time. The cost for tire sqap was bit high but the qual Fiona was very helpfull indeed. Without her co operation we wouldnt be able to go our doctor on time. The cost for tire sqap was bit high but the quality of work was outstanding. More

Customer service stopped responding I have been going to North Star Ford for routine oil change & service since I bought my vehicle in 2015. I have always been happy with the work done o I have been going to North Star Ford for routine oil change & service since I bought my vehicle in 2015. I have always been happy with the work done on my vehicle and the demeanor and helpfulness of the North Star employees. I would recommend them for your regular maintenance needs but am giving this review a 2 star due to some recent customer service issues. For my most recent oil change (October) I dropped off my vehicle on a Friday evening and returned on Saturday to pick it up. Upon returning home I noticed some cosmetic damage on the interior of the vehicle (damage to the door handle) and contacted the service department. I was told no manager was present on the weekend to speak to, so I left my information and waited for a call back on Monday. I received a call on Monday from Rob who did not have any knowledge of what the issue being dealt with was, so I explained the apparent damage and sent him a photo through text message. Rob explained that he would have to see it in person. I explained that I cannot reach the dealership in time on a weekday (and apparently there is no manager present on weekends) and asked if it was possible to see him (or anyone) during the weekend. I received no further correspondence and my damage issue remains unresolved. Although I did receive 5 emails and a text asking if I could rate my service, so here I am. More

checking computer messages problem did not show during inspection. advise to call immediately if message appear again. Fiona and staff super to deal as usual. caring and friendl problem did not show during inspection. advise to call immediately if message appear again. Fiona and staff super to deal as usual. caring and friendly. More

Great We have been dealing with Brittany and she’s been great . Thanks to Brittany for her great attitude and the rest of the staff . Merry Christmas We have been dealing with Brittany and she’s been great . Thanks to Brittany for her great attitude and the rest of the staff . Merry Christmas More

First Service First service on my 2018 Escape was was fast and efficient. Great service department. Service advisor was friendly and gave me excellent information o First service on my 2018 Escape was was fast and efficient. Great service department. Service advisor was friendly and gave me excellent information on the whole process. More

Fast and enjoyable experience I was really impressed with the service and attention to detail provided by Cassandra Walker. She was very informative and answered all of my questio I was really impressed with the service and attention to detail provided by Cassandra Walker. She was very informative and answered all of my questions in a knowledgeable and professional manner. I will definitely be back and hopefully I could deal with her. More

Melissa's Explorer Wonderful customer service. Shuttle driver was great. Check in went smooth. Customer service desk was polite and attentive. Our muffler issues are deb Wonderful customer service. Shuttle driver was great. Check in went smooth. Customer service desk was polite and attentive. Our muffler issues are debatable but at least communication was clear and tight. Thank you. More

Courteous, patient and delivered as promised Northstar service staff are helpful and considerate. They kept me informed and the work was done within a reasonable time. The detailing special was a Northstar service staff are helpful and considerate. They kept me informed and the work was done within a reasonable time. The detailing special was a great buy. More

2014 F350 Platinum Diesel Warranty Work Thank you Fiona for your great dedication to customer service that I always receive at North Star Ford (Crowfoot) for completing servicing work on any Thank you Fiona for your great dedication to customer service that I always receive at North Star Ford (Crowfoot) for completing servicing work on any one of my Ford product vehicles. In this day & age of uncertainty its always comforting to know I can rely on yourself and North Star Ford service personnel to be more than fair in servicing and/or safely repairing any one of my trucks. Thanks again Merry Christmas & all the Best in the New Year More

Great Service Maintenance and Repairs completed in a timely fashion and under quote! Great service from drop off to pickup. Would recommend service dept again to ot Maintenance and Repairs completed in a timely fashion and under quote! Great service from drop off to pickup. Would recommend service dept again to others. More