Northstar Ford Calgary

Purchase of 2018 Ford Edge Nicole was most helpful and patient. She was of course friendly, but most importantly she was able to interpret technical issues in terms that were Nicole was most helpful and patient. She was of course friendly, but most importantly she was able to interpret technical issues in terms that were clear to both my wife and myself. More

Northstar service commits to producing results My 2017 Escape has been in to Northstar several times now to try and fix an ongoing, but intermittent issue where the rear tail light would sometimes My 2017 Escape has been in to Northstar several times now to try and fix an ongoing, but intermittent issue where the rear tail light would sometimes work, sometimes not. Because the issue is intermittent, I understand it is very difficult to diagnose and fix. Regardless, it is still very frustrating to return to the dealer time and time again for the same issue. I must admit I was starting to lose some confidence in the product. Although friendly personnel go a long way, a service department needs to be results driven. Northstar understands this. Throughout all of this, Liane has been adamant that the issue must, and will be fixed. I am very pleased that Northstar never once gave up on it. Liane and her colleagues seemed just as frustrated as myself, and showed strong commitment to producing results. As their customer, Northstar also made sure I was kept in the loop with all of the different fixes attempted, and they even made the experience a little less inconvenient by renting me a replacement car for my last visit of almost 1 week (very much appreciated). I also can't say enough how much I appreciate the efforts of the service technicians, especially as they were spending hours on the phone with Ford technical support trying to fix this. Overall, I am still waiting to find out if the issue is fixed (it will take some time because it is an intermittent issue), but I am glad I have Northstar's full support. Thank you More

service Thank you for good service.Every advisor is very kind for customers. I stay your Northstar for 3 years.The shuttle driver is very nice. Thank you for good service.Every advisor is very kind for customers. I stay your Northstar for 3 years.The shuttle driver is very nice. More

Friendly, helpful and a sense of humour. I would recommend Cassandra Walker in the service and Brian Ross in the sales department. The overall service and sales are awesome and on time. I would recommend Cassandra Walker in the service and Brian Ross in the sales department. The overall service and sales are awesome and on time. More

Service reception was friendly and professional. Service work on truck was completed in a timely manor and inspection report added future work needed. Reception was friendly and personable, Will be b Service work on truck was completed in a timely manor and inspection report added future work needed. Reception was friendly and personable, Will be bring my vehicle back for future work. More

Service reception and shuttle service was fantastic! Brought my car to check the sound and GPS system. Brittany was very through and friendly. Explained what was wrong with the systems. Shuttle driver wa Brought my car to check the sound and GPS system. Brittany was very through and friendly. Explained what was wrong with the systems. Shuttle driver was very accommodating and humorous. Enjoyed the service! More

They make it easy! World Class Customer service by Liane and Fiona. Came in for a quick oil change and recall notice. The staff at Northstar Ford are very accommodating World Class Customer service by Liane and Fiona. Came in for a quick oil change and recall notice. The staff at Northstar Ford are very accommodating and always go out of their way to provide a great customer experience. More

Purchase of 2018 F-150 Super Crew Sales representative, Nichole, was very patient, courteous and thorough. Our many questions were answered leaving us confident our purchase would mee Sales representative, Nichole, was very patient, courteous and thorough. Our many questions were answered leaving us confident our purchase would meet our numerous diverse needs. . More

Service & Warranty Work Overall, great service - friendly and helpful. Two downsides, my vehicle was with workshop for 13 days and one of the recalls was still not completed. Overall, great service - friendly and helpful. Two downsides, my vehicle was with workshop for 13 days and one of the recalls was still not completed. Ford's fault, not the dealer. Tried to arrange courtesy pickup by phone direct with courtesy driver - grumpy old so and so!! Arranged my own transport....... More

It was great this time My service adviser went the extra distance for me. She got me in in spite of the fact that there was no record of my appointment which I had made a mo My service adviser went the extra distance for me. She got me in in spite of the fact that there was no record of my appointment which I had made a month earlier. She is a definite keeper. More