Northstar Ford Calgary

Oil Change, service and quotes Great service from start to finish. Shuttle service was an added bonus. Cassandra was welcoming and efficient. Able to answer queries and give advic Great service from start to finish. Shuttle service was an added bonus. Cassandra was welcoming and efficient. Able to answer queries and give advice. Very knowledgeable More

"Outstanding ! Body Shop and Service Department" I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a hail storm. The entire crew at NorthStar went above and beyond in all aspects. My truck looks "new". I also would like to Thank Rob Meade (Service Manager) for his attention to detail and great service. North Star Ford will always be my dealer of choice. More

Repair and maintenance I always bring my car to the northstar bodyshop. I trust them to do a fantastic job, and am never disappointed. It also had to go to service, and Fio I always bring my car to the northstar bodyshop. I trust them to do a fantastic job, and am never disappointed. It also had to go to service, and Fiona made sure everything I needed done on her side was taken care of. More

Good experience overall They were very busy when I got there, but I was greeted with a smile and was not rushed. Jen was accommodating and listened to what I wanted done and They were very busy when I got there, but I was greeted with a smile and was not rushed. Jen was accommodating and listened to what I wanted done and listed the work accordingly. Explained to me some of the different services. Also was very good about making sure that when I picked up the vehicle, it would be dry inside. I had requested an interior clean package and it was a cool wet day. More

Very Accommodating and Excellent Service Cassandra made the experience a very positive one. Took the time to speak to me on what needed to be done and went the extra mile. A very pleasant emp Cassandra made the experience a very positive one. Took the time to speak to me on what needed to be done and went the extra mile. A very pleasant employee to deal with. Ford service department is very lucky to have her on their team. Rob Meade is also an excellent Service Manager. Has been very helpful as well. More

5 days in shop waiting for parts that were never ordered. Initially took in truck for pre-purchased maintenance plus look into warranty issue with hub. They tried and did an unauthorized full inspection and t Initially took in truck for pre-purchased maintenance plus look into warranty issue with hub. They tried and did an unauthorized full inspection and tried to charge me for this. Then tried to pin the charge on me based on that they found the recall and hub issue from it,!?!? The one I told them about!!! Gold me they could get at the extra issues today but might be able to tomorrow if I left it, I did leave it. Only to get there the next day faced with the charges I didn't ask for and the information that they didn't have the parts needed for the work anyways so could have never maybe gotten to it that extra day. Okay so I book it in for the remainder of the work a week and half later, drop it off Sunday night for the work. Had to phone them to find out what has happened with the truck, more work needs to be done as a result of not addressing the hub initially, and yes need to do it tomorrow. Par for the course at this point. Again don't hear from them until I call at the end of the day, when I am there to pick it up she informs me that they not only didn't do the recall but may not have ordered the parts, when she digs up the parts makes out the hero and wants to keep it one more day, this time assures me they will be done by noon, Yup 1:30 I get a call. Don't feel communication was good and question the honesty of what I was being told. Won't return More

Service is good, Ford F-150 is BAD the service is fine it's the ford f-150 with its 3rd timing chain and other ecoboost motor problems that will have me buying a $90,000.00 Denali this the service is fine it's the ford f-150 with its 3rd timing chain and other ecoboost motor problems that will have me buying a $90,000.00 Denali this fall!! More

Excellent shop Truck was back in for a repair of the IWE's. Work was completed promptly under warranty faster than anticipated. Was kept in the loop the entire t Truck was back in for a repair of the IWE's. Work was completed promptly under warranty faster than anticipated. Was kept in the loop the entire time. More

Outstanding ! Body Shop and Service Department I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a hail storm. The entire crew at NorthStar went above and beyond in all aspects. My truck looks "new". I also would like to Thank Rob Meade (Service Manager) for his attention to detail and great service. North Star Ford will always be my dealer of choice. More

Brittany is Briiliant Brittany booked me in for my service, she was brilliant, asked me about my truck, how it rides, handles, noises etc, she covered everything. I did hav Brittany booked me in for my service, she was brilliant, asked me about my truck, how it rides, handles, noises etc, she covered everything. I did have an issue with Sync that was looked at reported as repaired when I picked up my truck but fault is still present. Spoke to Brittany she apologized and booked me in for another look. Minus blot on a great experience, hopefully they can fix it this time! More