Northstar Ford Calgary

Nicole is the absolute best. I will continue to recommend her to anyone looking to purchase a Ford I will continue to recommend her to anyone looking to purchase a Ford More

dropped in March 10/22 about 10 am. Serious about a possible purchase. There was no one in the dealership-empty offices.Looked around for 10 minutes and left i guess they don't care... Serious about a possible purchase. There was no one in the dealership-empty offices.Looked around for 10 minutes and left i guess they don't care......currently dealing with another dealership More

When I realized I left my purse at home they offered me other payment options and were even willing to let me go home to grab my card. This was sooo appreciated in an embarrassing situation. other payment options and were even willing to let me go home to grab my card. This was sooo appreciated in an embarrassing situation. More

Do not buy your Ford vehicle and get it serviced at Northstar Ford - Crowfoot. Their sales staff are deceitful and their service department supports this deceit. I purchased a new Ford F150 in Nov Northstar Ford - Crowfoot. Their sales staff are deceitful and their service department supports this deceit. I purchased a new Ford F150 in November, 2015. While not normally a purchaser of extended warranties or prepaid maintenance programs, I was told by the sales staff that the advantage of their prepaid maintenance program was that it included consumables such as air filters, windshield wipers and most importantly (to me), brakes and shocks. As my maintenance program neared its time/mileage end, I enquired several times of the service department regarding shock and brake replacement. I was always met with the response of "wait and see". That is until I reached the final end of the program. Then their line became that there was still 1 mm of wear on the brakes and that no oil leaks were evident on the shocks. No replacement of either was warranted (in their opinion) despite the brakes surging and vibrating and the vehicle riding much bouncier. I had close to 100,000 km on the brakes and shocks. I believe it was their intention from the start to use whatever loopholes and weasel words were available to them to postpone and then deny that aspect of the prepaid maintenance program to me. I find their approach to be deceitful. More

Tara is new to the business but was extremely knowledgeable and friendly when I meet her while considering to buy a new truck. She was not pushy and very considerate of my needing time to decide knowledgeable and friendly when I meet her while considering to buy a new truck. She was not pushy and very considerate of my needing time to decide if I wanted to proceed with an order. If I move forward it will definitely be with Tara. More

Terrible Service (Stayaway from NORTHSTART FORD) - called two issues looked at on our Explorer. Described both over the phone - inoperable sunroof, intermittent bloodspot indicator default. Individual on the two issues looked at on our Explorer. Described both over the phone - inoperable sunroof, intermittent bloodspot indicator default. Individual on the phone told us $199 to take a look (totally fine) - booked time off work, arranged for kids, drove tandem with wife to drop the vehicle off only to be told when we get there nope... it will be two charges ($168 each) to have them take a look. What a waste of time - criminal, bait and switch tactics. So disappointing when a manager (Rob Meade) will not stand behind employees. Needless to say took it to a local shop (Silversprings Automotive) where they were more than happy to have our business and all of our FUTURE BUSINESS, and my families business, etc. Will not buy another FORD on this basis alone. Rant over... so thankful for the businesses out there that know how to deliver on customer experience! More

Damian always looks after Me ,, Red carpet service . Down to earth , easy to talk to. Thanks Damian and the girls in service as well. Cheers Warren Billing. Down to earth , easy to talk to. Thanks Damian and the girls in service as well. Cheers Warren Billing. More

The most unprofessional scamming automotive service department ever! Unethical or just actually poor mechanics. Would NOT recommend anyone take their vehicle to be worked on their unless you don’t mind department ever! Unethical or just actually poor mechanics. Would NOT recommend anyone take their vehicle to be worked on their unless you don’t mind being tricked out of your money and the vehicle not repaired More

Worst Experience Ever!!! I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to ad I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to advise me the car had been vandalized by the service director. No empathy or respect from the Service Director (Rob) who promised to call back and never reached me. 4 days have gone by, no call or response from anyone at Ford. Terrible customer service experience. More

No Ownership of Problem Created By The Service Department First off I would like to say that the two people I have talked to at Northstar Ford were professional and courteous. The supervisor I did not talk to First off I would like to say that the two people I have talked to at Northstar Ford were professional and courteous. The supervisor I did not talk to as he called my home number while I was at work and talked my wife. So, I recently had to have my transmission replaced at a cost of $8000. I took it to this dealership as I wanted to make sure I got ford parts since this is such an import part of the car. I have to say that I think I paid a premium for this replacement. I'm ok with this, however when I received my car back my transmission was working fine but I noticed that now when I am making a sharp left hand turn, like into a parking spot, the steering wheel now grabs about 3/4 of the way into the turning of the steering wheel and then allows me to turn the rest of the way. THIS WAS NOT HAPPENING BEFORE I TOOK IT IN!!! So I took it back in and now they are saying it is the steering box (Another $2400 labor included) and that there is no possible way that they could have damaged this unless it was dropped. However if you need to drop the front end of the vehicle to replace the transmission and then need to perform a front end alignment once it is back in, it seems to me that there can be lots of room for error. So how can I, in a six year old vehicle damage the steering box. I didn't take it out and drop it. Mike said that it can happen when it is up on their hoist saying that the wheels can sag. Even if this was true, would this then not make it their fault?? Does Ford not have hoists to properly lift the car without this sag? Sounds like a lot of excuses to me. My car has been up on a hoist many times when changing tires from winter to summer and have never experienced this. When asked about why this wasn't caught during the test drive, Mike said it was taken for a test drive but the tech may have only done right hand turns during the test. What??? To say that this cannot be this service department's fault is beyond my comprehension. Seems to me that they are covering up their own mistake. Needless to say I did not approve this outlandish service and am taking my car to my trusted service provider in which I should have taken it to in the first place. More