Northstar Ford Calgary

brand new ford Escape 2015 Car going dead if not driven for 2 days. Sent a complaint to Ford Canada - they are telling me I have to drive my car more. Where is it written that t Car going dead if not driven for 2 days. Sent a complaint to Ford Canada - they are telling me I have to drive my car more. Where is it written that the dealership /service dept. can dictate how or when you drive your car! This is what they are telling me about it ---- "The electronics draws more of a charge from the battery and if it’s not charged fully on a regular basis it will drain the battery completely down. " Thus must be driven 30 km every two days to charge the battery. they should have disclose this when purchasing the vehicle! If they had I would have never bought the car in the first Place!!!! More

Extremely poor service I booked an appointment to have the brake pads replaced on my F150 and a regular service. When I picked it up, they hadn't done the brakes, they said I booked an appointment to have the brake pads replaced on my F150 and a regular service. When I picked it up, they hadn't done the brakes, they said they were too busy and booked me for the next week. They also charged me $70 to inspect the brakes, I never asked them to inspect them, just replace them. They told me they needed replaced on the previous visit. So I take it back again today, I had a 7:30 "appointment". I made sure I was first in line when their doors opened at 7:00. I called at 3:00 to see if it was finished, they hadn't even started on it. They were too busy again, too bad. More

Great Experience! Jack Chen! What a guy! He went above and beyond in order to try and make something work for me. I would definitely recommend working with him if you Jack Chen! What a guy! He went above and beyond in order to try and make something work for me. I would definitely recommend working with him if you are looking for a Ford. Great staff, great experience! More

Horrible Service Department The Service department here is terrible. We have been waiting over a year for our car to be fixed... we are still waiting and receiving no answers. The Service department here is terrible. We have been waiting over a year for our car to be fixed... we are still waiting and receiving no answers. We are getting the run around from our Service advisor, and when we have emailed the manager, he does not respond or provide any input. I am tempted to take my service elsewhere. I Would never recommend any one to visit their service department. More

Detailing division This was the best Christmas gift I was given. My vehicle has never looked so good. It almost looks brand new. Their prices are very good and the se This was the best Christmas gift I was given. My vehicle has never looked so good. It almost looks brand new. Their prices are very good and the service was great. I would and have recommended their detailing division to many. Thank you! Shelley Smith More

Absolutely AWFUL service department My 7 year old E250 van broke down and Northstar was the closest dealership. I figured that taking a vehicle to the dealership would get me the best s My 7 year old E250 van broke down and Northstar was the closest dealership. I figured that taking a vehicle to the dealership would get me the best service. WRONG! I was quoted $750 for a repair to the head. The technician botched the job and made things worse so the service advisor tells me that now the entire engine has to be removed and the head sent in to a machine shop and did I want to go ahead? I suggested that maybe they should give me a price first before I make that kind of a decision. She seemed surprised by that but agreed to call me back later. When she called back with the $6000 quote in addition to the $750 I owed for the botched repair, I said no thanks. I'd have to be crazy to spend that kind of money on a van of that age. She said that it's very expensive to remove and re-install an engine. I questioned whether the engine really had to be removed or not but she insisted that it did. I had no choice but to pay the $750 or they wouldn't release the van. I had it towed to another shop and they were able to remove the head, have the machine shop fix it and re-install it for $2500 and they DIDN'T have to remove the engine. Whatever you do, DON'T use this dealership, they can't be trusted. More

service deptartment has no clue what is going on I bought a 2014 Ford Escape and spoke to 4 different people in the service department regarding having a remote started installed, not one person told I bought a 2014 Ford Escape and spoke to 4 different people in the service department regarding having a remote started installed, not one person told me I had to bring in both sets of keys. When I arrived early one Monday a.m. I was advised I needed to bring in both sets. Not one person ever called me back to re-book the appointment. When I picked up my new car I pointed out to the sales manager a flaw in the sun viser, I was told they would fix/replace that part under warrenty. 5 months later am told they will not replace or fix it under warrenty. I am not impressed with that dealership at all. More

dishonest dealer! steal my deposit I asked a quote including protect plan, but they denied the price very next day! I asked my deposit back but they refused! They have good relation I asked a quote including protect plan, but they denied the price very next day! I asked my deposit back but they refused! They have good relationship with Google review and my review can't be seen by public but me myself! I hate them because they cheated me and I don't want to lose my $1000! More

Service has no clue AND bad attitude My Ford F250 Diesel 2008 steering wheel started to rock left and right very violently. Could barely get it to the dealership for repair The charged m My Ford F250 Diesel 2008 steering wheel started to rock left and right very violently. Could barely get it to the dealership for repair The charged my 1800 for front end work. Drove a block and the exact same issue occured They did not test drive before or after the repair, or otherwise they would have noticed it was the wrong repair, and ineffective next round they swapped out the steering box, gave me a break on 2 hours of labour (big wow) but still charged full price on parts had to take it back in again becuase the steering wheel whas hugely off centre. Did they take it for a test after the last repair ?? So I hardly drove it, in 2.5 months cause I am scared to get behind the wheel. Start up the truck after this timeframe and get a Yellow light on Engine and airbag at SAME time. Drove it and guess what, after a left turn, the steering wheel violently rocks left and right, and then stops, but steering wheel is off center I take it in, they charge me 300 for diagnosis and wont reset the fault codes for airbag or engine. I begged them to do this and see if the lights come back on, however they refused. They did not reajust the steering back to center. OH, and then said there is NOTHING wrong with my steering. Guess I just imagined it... What a horrid experince. I called my local repair place CERTEC and they will reset the codes for free (will take 10 min) and investiage my steering issue for free, and charge me if repairs are needed. my advise is DO NOT EVER USE THIS SHOP. They are not courtous and techs need better training. More

Stole my Deposit! Stay away! They took advantage and tricked me, straight up. Mislead me to thinking my deposit would be returned to me and would be used only to "hold" Stay away! They took advantage and tricked me, straight up. Mislead me to thinking my deposit would be returned to me and would be used only to "hold" the car I was interested in. When I went to collect it the next day after choosing not to buy the vehicle (it had been in an accident and I felt it was too great a risk) they refused to give me my money back. Then I read more reviews and realize they are inconsistent with deposits. Shady!! Will never buy from here!! More