Northstar Ford Calgary

Simply the best Excellent service, both friendly and inviting. Staff are klowledgable and willing to accommodate with genuine interest. But most important all staff o Excellent service, both friendly and inviting. Staff are klowledgable and willing to accommodate with genuine interest. But most important all staff on hand treat the customer not as an asset but as a good friend. More

Always a good experience with the service advisors! This service group is by far the best I've ever experienced...best Ford service department and best service dept overall out of all brands of vehicles This service group is by far the best I've ever experienced...best Ford service department and best service dept overall out of all brands of vehicles I've ever driven. More

Excellent service Staff were very friendly and efficient. From the time I arrived at the garage the staff were courteous and the work was done faster than I expected. Staff were very friendly and efficient. From the time I arrived at the garage the staff were courteous and the work was done faster than I expected. More

Friendly, Accommodating Staff I just moved to Calgary and I chose this dealership because of its location. This was my first appointment and I came in as part of my maintenence pla I just moved to Calgary and I chose this dealership because of its location. This was my first appointment and I came in as part of my maintenence plan. I was late to my appointment but they were very accommodating and took me in right away. They were short staffed that day but the lady who helped me was very friendly and made my visit enjoyable. I look forward to bringing my car in for future maintenance. More

Quick and efficient! I needed to bring my Ford Escape in for a part recall. It's not always easy for me to leave my vehicle for the day as I have dogs I have to go home I needed to bring my Ford Escape in for a part recall. It's not always easy for me to leave my vehicle for the day as I have dogs I have to go home for during the day. I had arranged my day so I could leave it all day. Imagine my surprise when Fiona showed up at my office (I work close by) with my vehicle just after noon! I was so appreciative. I deal with Fiona whenever I come in and she has been nothing but fantastic every time. Thanks Fiona!! More

Fiona always provides the BEST customer experience I always bring my ford to north star for servicing. It is the farthest location from where I live in the city but it's worth the drive every single ti I always bring my ford to north star for servicing. It is the farthest location from where I live in the city but it's worth the drive every single time. I had my vehicle serviced at Northstar yesterday and when my husband picked it up for me he noticed an awful noise coming from the front wheel. I was able to get in this morning to have it looked at without an appointment. I specifically dealt with Fiona and Craig in the service department. They had the problem solved within 10 minutes, if even that and they even looked after the said cost for me. I will always return to Northstar for my servicing thank you for making me feel like part of the family. More

Regular service 94 K Not sure how a bolt gets broken while changing spark plugs during a normal servicing, necessitating a new ignition coil, and a leaky head gasket. Tru Not sure how a bolt gets broken while changing spark plugs during a normal servicing, necessitating a new ignition coil, and a leaky head gasket. Truck was repaired in two days at no cost, though. No phone call received by 15:00 MT on the second day, forcing me to call in to find out when/if the truck would be ready. Advised would be ready by 17:00 MT. Walked to dealership, and the young lady at service couldn't find my paperwork, and she needed help to go find it on the Service Manager's desk before I could take my truck and leave. Unfortunately, I didn't get her name. Overall pickup time was almost 20 minutes as she searched for my paperwork.....somewhat excessive. More

Great communication, accommodating, friendly Took my 2009 Escape in for a recall. Fiona was awesome and communicated everything to me clearly and made sure I was happy at the end of the day. High Took my 2009 Escape in for a recall. Fiona was awesome and communicated everything to me clearly and made sure I was happy at the end of the day. Highly recommended and took my F-150 in the next day for a tune up. So far so good with Northstar Ford! More

a follow up app't to repair a factory default the radio the process for checking in a picking up my truck was all good. Rob and the service advisor I met with were great. Rob walked me through what needed the process for checking in a picking up my truck was all good. Rob and the service advisor I met with were great. Rob walked me through what needed to be done and given the radio needed to be removed I was concerned of the risk of damage to the surrounding plastic. He did mention it was a challenge but that extra care is taken to avoid any damage from occurring. When I picked up the truck I did notice some marks along the dash but given it was close to 6PM, I brought it home to see if it was something that could be cleaned. After attempting to wipe the marks off with a soft cloth they did not come out and I sent Rob an email so he was aware of the issue. He responded over the weekend and I am confident he'll be able to assist. More

~32K Service Received the exceptional service that I expect to receive at every visit. Done in time and on time as usual with no surprise costs or fees. Received the exceptional service that I expect to receive at every visit. Done in time and on time as usual with no surprise costs or fees. More