Northstar Ford Calgary

Very good Brittney, who checked me in was very friendly and thourough. She was prompt in calling me for further work and when my car was ready. Brittney, who checked me in was very friendly and thourough. She was prompt in calling me for further work and when my car was ready. More

Replace windshield Fiona made it easy to make the decision to replace my windshield at Ford; during my regular maintenance, she offered a quote, and we decided to act on Fiona made it easy to make the decision to replace my windshield at Ford; during my regular maintenance, she offered a quote, and we decided to act on it the following week. I sent her an email, we booked the appointment, and when I arrived, she had the paperwork ready. I picked up the truck the next day. More

Rockstar Service We Traded in and purchased a new truck from Northstar Ford. We showed up to have our tires,rims and tonno cover switched over to our new truck. Upon e We Traded in and purchased a new truck from Northstar Ford. We showed up to have our tires,rims and tonno cover switched over to our new truck. Upon entering the service bay, we were immediately greeted by Fiona and Rob. They could not have been anymore pleasant- retrieved us water and coffee right away and had our paperwork completed within minutes. While we were waiting for our new truck to be brought over to the service bay, we had mentioned to rob about a certain rock deflector we had wanted. He was unsure at the time of what we we wanted, however he slipped away and 2 minutes later had brought back the parts guy who immediately started a search for us. They could not get us the item we wanted as it was no longer available for the 2016- however Fiona and rob gave us several different ideas to make what we wanted happen. We were then told they would get us our new truck ASAP (we had previously been quoted 3hrs) for the switch to be completed. Weren't we surprised when an hour and 45 minutes later, we got the call saying we were all good to go!! The service we received from Rob,Warren and Fiona that day far exceeded our expectations. They went above and beyond on so many levels to make us feel appreciated and that we were more than just a pay cheque for them. It was an absolute pleasure dealing with all the folks at Northstar and after being involved in 4 new vehicle purchases in the last 5 years- this is by far the most caring and professional group of people I have yet to come across. I should also mention that there was a small issue with our tire sensor when they pulled them off our truck to put on the new one.... Word for word when The service adviser called "There is an issue with the sensors and it's gonna take a little longer to get the job done- but just wanted to let you know what's going on' this is our problem,not yours and we will get this dealt with right away" Not once did she make me feel like this issue was causing an inconvenience to them. Absolute rockstar service from these folks and I Truly look forward to seeing them all again when in for servicing. On the sales side of things- Nicole and Clayton were stellar to deal with. Spent a lot of time on the phones and in with the service department to ensure we were getting everything we wanted in our new truck and that the swap over of our accessories was good to go. Clayton provided me with his cell number and on multiple occasions responded to texts I sent him regarding things with the new truck. He and Nicole were always so friendly- coming over to say hi every time we were at the dealership (which was 5 or 6 times thoughout the purchase process). They always made us feel welcome and like we were friends. Again I have not seen top notch customer service like this from a dealership before. From sales to managers to service and finance and even reception, everyone made us feel at home while there. As with any purchase, a few small bumps in the road popped up, and without hesitation they were dealt with professionally and in a timely matter by all the names listed above. A huge thank you to everyone at Northstar for excelling in an area where a ,or of buisness's fail these day. It was most appreciated and you have gained our loyalty for many years to come. More

Friendly, quick and efficient. Given that it was my first visit for service since I purchased my 2015 Ford Escape, I was a little unsure of the process. Fiona made me feel right at Given that it was my first visit for service since I purchased my 2015 Ford Escape, I was a little unsure of the process. Fiona made me feel right at home, and explained how everything was going to work. I was very impressed with how friendly she was. When I left to go to work, she asked if I needed a transit ticket or a shuttle ride (I had already arranged a ride). I also appreciated the follow-up e-mail and phone call to let me know my vehicle was ready. Pick up was a breeze. As I was in and out in 5 minutes. Well done. More

I was treated very well The service adviser relate with me well and did my service very well, they are very good people, I ask her series of questions and she answer me The service adviser relate with me well and did my service very well, they are very good people, I ask her series of questions and she answer me More

Amazing Service Department, Excellent Service, Every Time Have only great things to say about every experience I have had with the service department at Northstar Ford. Fiona Rae is my girl and she always ta Have only great things to say about every experience I have had with the service department at Northstar Ford. Fiona Rae is my girl and she always takes great care of me. I don't worry about my car, because they worry about it for me and that is just what I need! More

Fast and great service It always so great to take my car in to Northstar Ford Calgary.The service is excellent and fast Brittany. Was knowledgeable and proved excellent se It always so great to take my car in to Northstar Ford Calgary.The service is excellent and fast Brittany. Was knowledgeable and proved excellent service. I could not believe how fast they work on my car. Excellent customer service and with positive energy More

Excellent service The staff in the service team are always friendly, helpful and deliver what they promise. It's great to be kept fully informed as the work progresses The staff in the service team are always friendly, helpful and deliver what they promise. It's great to be kept fully informed as the work progresses if there is an issue. Nothing to do with the person I dealt with but the fact that it took weeks to get a simple part to deal with a service recall issue was poor. More

New purchase The sales team was very good to deal with. No pressure from sales person. They were very accommodating and located the truck I wanted. The trade in va The sales team was very good to deal with. No pressure from sales person. They were very accommodating and located the truck I wanted. The trade in value given was market value. Overall pleased with my purchase. More

Oil change service excellent Great service. First class treatment from Fionna. She is amazing. Every time i come in she is more then helfull and very knowledgable. I recommend f Great service. First class treatment from Fionna. She is amazing. Every time i come in she is more then helfull and very knowledgable. I recommend ford and this deallership all the time. super happy. More