Northstar Ford Calgary

Courteous and efficient service See title of my review Also, availability of shuttle service and shuttle driver Processed quickly on arrival Work to be performed and cost clearly See title of my review Also, availability of shuttle service and shuttle driver Processed quickly on arrival Work to be performed and cost clearly explained More

Shuttle Experience: Other than the shutlle does not service the south west. The ride was a bit long as I was the last one off it took ove an hour. This was not the dr Other than the shutlle does not service the south west. The ride was a bit long as I was the last one off it took ove an hour. This was not the drivers fault in anyway, it was very busy. I am considering going to Maclin Ford which is closer to my home, which should make a shorter trip for the shutlle driver. More

Great Service I was really impressed with the sales staff when dropping off/pick up my car. All staff were pleasant, friendly and acknowledge my presence. I think I was really impressed with the sales staff when dropping off/pick up my car. All staff were pleasant, friendly and acknowledge my presence. I think I was offered coffee/water 3 times by different staff. Brittany was informative on what my car was in for, the process, the costs associated and advised of other cross sale opportunities in a non pushy way (which I accepted). Being in customer service, I look for it and was blown away by my experience. I would recommend to others. More

Amazing Staff....." Great Team Rob ! " The team at Northstar Ford have been great to deal with.... the professionalism and friendly atmosphere make it easy to book service calls and receive The team at Northstar Ford have been great to deal with.... the professionalism and friendly atmosphere make it easy to book service calls and receive great work in return. More

Fixed after 15 years of frustration after 15+ years of misdiagnosis's this dealer was able to rectify loose steering, I have been complaining to other shops and dealers from near brand n after 15+ years of misdiagnosis's this dealer was able to rectify loose steering, I have been complaining to other shops and dealers from near brand new (original owner) I have always thought the steering gear was bad. Drives like a new vehicle now even though its 25y old. Will have fun driving and camping this year now. Thanks More

smooth experience came in for an oil change and inspection. Brittney did an excellent job taking care of me, very friendly. my drop off and pick up was timely as well came in for an oil change and inspection. Brittney did an excellent job taking care of me, very friendly. my drop off and pick up was timely as well. More

Service reception ALWAYS impresses me! The service department reception is always enthusiastic, professional and efficient! I called Thursday, was able to have the oil change Friday AND The service department reception is always enthusiastic, professional and efficient! I called Thursday, was able to have the oil change Friday AND they had a service tech available to come for a test drive and hear the minor rattling noise that has been bugging me for a very long time! Not only that, it was fixed -- same day! Thanks Service Department -- I appreciate the work you do on my vehicle and your positive personalities! More

The ball got bounced . I would say the ball got bounced a few times as this all started about 5 months ago. After receiving the recall notice I contacted Northstar to book f I would say the ball got bounced a few times as this all started about 5 months ago. After receiving the recall notice I contacted Northstar to book for an appointment. I was told it would take up to 2 weeks for the part to be delivered to the dealership and a phone call would be placed for an appointment. Within that period I received a call asking for my mileage on the Escape when I left the message on voice mail. Up to now, 2 weeks ago I received another notice for the same recall and book for an appointment. Again another appointment would be made when the part would be in and during that time I received a call to bring it in. I brought the vehicle in the morning only to find out that my gas tank needed only 1/4 tank of fuel. To my disappointment I drove away in disgust and wonder where the level of communication lack in Northstar service and parts department. I did however bring the vehicle to have recall done and the fuel tank was less than 1/4 full last week. More

easy service Both cars in for a tire swap and a post winter clean up. Fiona and the service team did a great job as always with both cars (on separate days) being Both cars in for a tire swap and a post winter clean up. Fiona and the service team did a great job as always with both cars (on separate days) being completed properly and ahead of schedule. Thanks as always to Fiona and Northstar. Shout out to Marie too for taking the time to answer a few Qs on new vehicles too! More