Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Northstar Ford Calgary
Calgary, AB
2,687 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,687 reviews
April 22, 2016
Frustrating Service Advisor I took my 2014 Escape in for an oil change, swap out the winter tires and a detailing Mar 18/ 2016 and was told by the service advisor (Scott Lepsen I took my 2014 Escape in for an oil change, swap out the winter tires and a detailing Mar 18/ 2016 and was told by the service advisor (Scott Lepsenyi) that the vehicle would be ready that day at 5:00pm. He phoned in the afternoon to say the vehicle was ready but the detailing was not done because they were too busy, and that a TPS was faulty and it would cost $ 185.00. The vehicle is still under warranty and I asked if that would be covered. When I got the workorder the charge for the TPS was still on, so I asked Scott if he had inquired whether it would be a warranty item. He said he HAD NOT checked with the service manager, so I requested that he do so and the assistant service manager came out and said the item was under warranty. I had to bring the vehicle back the next week for detailing and was given a discount on the price for my troubles. On April 12/2016 I brought my 2010 F-150 in for the "works" package and detailing and again I had Scott for a service advisor. On the initial walk around, he noticed a license plate light bulb was burnt out and I requested that be fixed as well. The truck was to be ready by 5:00pm. but it was nearly 6:00pm when the vehicle ready for pickup, and then the cashier took another ten minutes trying to locate the workorder. When I got the vehicle the light was not repaired and the detailing was not complete (no engine shampoo). I brought the vehicle in the next day and pointed out these deficiencies to Scott who said he had forgot to put the light on the workorder and that an engine shampoo was not included in the Gold detailing package. The female service advisor two desks down overheard our conversation and brought over a brochure to show that the engine shampoo was included and personally took the truck over to the detail shop to have the work done (my compliments to her, very good customer service skills; but forgot to get her name). The truck came back in a few minutes. I was very disappointed with this particular service advisor, especially after having very poor customer service on two occasions and will take both my Ford vehicles to another dealership for servicing in the future. More
by mrmackie
Verified CustomerEmployees Worked With
Scott Lepsenyi
April 22, 2016
The best! Fast and friendly, the way it should be. Car was done a lot soon than expected. And a big thanks for always looking over the vehicle for little dents Fast and friendly, the way it should be. Car was done a lot soon than expected. And a big thanks for always looking over the vehicle for little dents and fixing them. More
by VSHEA67
Employees Worked With
Fiona Rea
April 22, 2016
Worth it, Thorough and Solid I had a cruze, it ran well minus the engine failure, and lack of support from shag chev... Very tainted history with Chev. So the wife and I decide I had a cruze, it ran well minus the engine failure, and lack of support from shag chev... Very tainted history with Chev. So the wife and I decided, we would try something different, someone different. And we walked into Ford Northstar, passed it plenty of times when doing errands. Figured why not? Met with this rep Kevin, and realized for my work needs, I needed taller space for the various parts I work with. I also needed something reliable, long term use, and able to keep up with the miles I drive easily each year. Which landed us to a Ford Escape 2015 Titanium. Solid vehicle (seriously, love how it handled the snow in Late January). The sound is amazing, even hooked up a dashcam very easily. I haven't had a complaint about it, and even when we had a flat, under warranty they fixed it right up. When kevin listened and understood what I needed/liked, we landed the Escape because it had the best of both interests. Enough tork to keep going easily, but plenty of space for those big jobs, or moving events. If I had to buy again, I would certainly see him first. I strongly recommend choosing Northstar Ford, Especially Kevin, as he really listens to your needs, and gets you what you want and need in life. Very respectable. Thanks! Additional note, When working with Finance for the right plan to make this happen, Mike showed us the maintenance and warranty options, and we jumped right on them. They are a seriously worthwhile investment in the longevity of this vehicle. I seriously recommend these options when choosing. It made our investment alot less stressful having support as well for the majority of our needs. :) More
by rmleloup
Employees Worked With
Kevin Wilson, Mike Issa
April 22, 2016
Our adviser Mitch Coppieters I have been dealing with this Centre for 12 yrs. Since take over by NORTH STAR FORD, service experiences continue to be better each time. Knowledge, p I have been dealing with this Centre for 12 yrs. Since take over by NORTH STAR FORD, service experiences continue to be better each time. Knowledge, professional, friendly, on time. Mitch made us feel important and give us great advise. We have also dealt with Fiona Rea and Nolen Christensen. Both also very helpful. Shelly Moulton finish the visit with a STAR. Overall everyone greets us with a smile. Also it was GREAT to find out we get 50% discount to change our tires back to all season. We likely will be purchasing a new vehicle in couple years. Staying with FORD likely. THANKS! More
by PAULINEWINGERTER
Employees Worked With
Fiona Rea, Nalen Christensen, Mitch Coppieter, Shelly Moulton
April 22, 2016
Service Great service, accommodating staff and car ready for pickup before my appointed time. I also like how one can drop the car off at the dealership the Great service, accommodating staff and car ready for pickup before my appointed time. I also like how one can drop the car off at the dealership the day before service which is great as it saves me time the morning of the appointment. More
by SWILLIAS
Employees Worked With
Mitch Coppieter
April 22, 2016
Great service and very friendly attitude Great service and a very friendly attitude towards customers. I have also found it much easlier to get your vehicle booked in for service than most of Great service and a very friendly attitude towards customers. I have also found it much easlier to get your vehicle booked in for service than most of the other dealerships. Fiona was excellant in dealing with my vehicle concerns. You gotta love that!!! More
by RSCHLACHTER
Employees Worked With
Fiona Rea, Rob Meade
April 21, 2016
Very professional All the staff are very professional and polite, thats why ill always go to this place and the.receptionist is very good she even give my daugther some All the staff are very professional and polite, thats why ill always go to this place and the.receptionist is very good she even give my daugther something to play with. More
by romanjose.lopez
Employees Worked With
i forgot the the lady in the receptionist
April 21, 2016
customer oriented I have a Diesel F350. I live outside of the city so I do not have access to customer drop-off service. When I take my vehicle in for service it is in I have a Diesel F350. I live outside of the city so I do not have access to customer drop-off service. When I take my vehicle in for service it is inconvenient for me to arrange for someone to pick me up, than hours later have them drop me off again to pickup my vehicle. This dealership allows me to bring the unit in first thing in the morning (7:00 AM) and wait the 1.5 to 2 hours for the service to be completed. Great customer service. More
by MARV.HAGEL
Employees Worked With
Service writer -gal
April 21, 2016
Mitch was excellent Our service was great again. We purchased our truck and service plan from Northstar and we are pleased with the service thanks again and see you soon Our service was great again. We purchased our truck and service plan from Northstar and we are pleased with the service thanks again and see you soon More
by LACASSEJ
Employees Worked With
Mitch Coppieter
April 20, 2016
Exceptional service and professionalism I recently booked my vehicle in at Northstar Ford for some recall issues. From start to finish I was extremely satisfied. Starting with my phone call I recently booked my vehicle in at Northstar Ford for some recall issues. From start to finish I was extremely satisfied. Starting with my phone call to the service rep, to speaking with Scott upon arriving and having my vehicle finished before I knew it. I would highly recommend Northstar to anyone that needed their vehicle serviced. More
by shuntee177
Employees Worked With
