Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Northstar Ford Calgary
Calgary, AB
2,686 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,686 reviews
April 27, 2016
First rate customer service When I expressed a concern to my service advisor, Fiona, she immediately had Rob call me and we set up a time for him to go for a test drive with me s When I expressed a concern to my service advisor, Fiona, she immediately had Rob call me and we set up a time for him to go for a test drive with me so he could hear what I was hearing. They brought the vehicle into the shop the next day and explored every possible cause so they were able to assure me everything was fine. I appreciate their patience and their willingness to go above and beyond. More
by BJYEE
Verified CustomerEmployees Worked With
Fiona Rea, Rob Meade
April 27, 2016
Great Service Booked appt. a few weeks ago to have winter tires removed & summers installed. Got a call the day before the appt to confirm that I was coming. Dropp Booked appt. a few weeks ago to have winter tires removed & summers installed. Got a call the day before the appt to confirm that I was coming. Dropped off car & waited in the waiting room. Car was ready in an hour. Price was lower than I had paid at other dealers with my last car. More
by JB
Employees Worked With
April 26, 2016
Very Satisfied We brought our vehicle in for its routine service, oil change and tire swap. Lynn very quickly got it checked in for it's service and the service depa We brought our vehicle in for its routine service, oil change and tire swap. Lynn very quickly got it checked in for it's service and the service department had it completed very quickly. Very happy with the efficient service More
by brandcr
Employees Worked With
Lynn Edwards
April 26, 2016
Very Good Customer Service Brittany made an effort of having excellent service. She went above and beyond to accommodate my needs which I greatly appreciated. I would definitely Brittany made an effort of having excellent service. She went above and beyond to accommodate my needs which I greatly appreciated. I would definitely recommend her as a service technician! More
by KATE_W
Employees Worked With
April 25, 2016
Another satisfied experience Excellent attention to details from booking to completion of service. I brought my vehicle in for regular servicing and everything went very smoothly Excellent attention to details from booking to completion of service. I brought my vehicle in for regular servicing and everything went very smoothly which is quite rare these days. More
by PHILANDJEAN
Employees Worked With
Damian Banick
April 23, 2016
Fast and efficient! Got the job done fast and efficient. Schedule was for recall with parts that finally arrive. Brought it in the morning and pick up in the evening du Got the job done fast and efficient. Schedule was for recall with parts that finally arrive. Brought it in the morning and pick up in the evening during the weekday. No complains. More
by BLUEWOLF97
Employees Worked With
April 23, 2016
Pleasent Servicing I brought my vehicle in for routine oil change and winter tire swap. Dealt with Fiona again who is always pleasant and lovely to me. She predicted re I brought my vehicle in for routine oil change and winter tire swap. Dealt with Fiona again who is always pleasant and lovely to me. She predicted return times that were accurate and called me as soon as they found an issue so I wasn't waiting around. My experience servicing my vehicle with Northstar Ford is always a breeze when I deal with her :) More
by JBRAACX
Employees Worked With
Fiona Rea
April 22, 2016
Service Fiona was the" best" friendly and very helpful with any questions I had. Brittany was also helpful in helping me set up computer in carl. Fiona was the" best" friendly and very helpful with any questions I had. Brittany was also helpful in helping me set up computer in carl. More
by DEANEVINCENT
April 22, 2016
very poor I asked the service adviser if it would be a problem to put on a oil catch can and he said it would be no problem. I also had a check engine light on I asked the service adviser if it would be a problem to put on a oil catch can and he said it would be no problem. I also had a check engine light on to come in for service for that too. I received a call that morning from some guy working their talking rude and load like I was some kind of idiot. They refused to work on my car until I had the oil catch can hooked up witch only needed to have one hose hooked up to make it work. I took my car to a mechanic and it took 10 minutes to hook up the hose, 10 minutes! I then took my mustang to a different Ford Dealer and they found out that the problem was the power steering monitor had to be replaced witch was under warranty & would of cost 2000.00 out of my pocket to replace. Never go to North Star Ford again More
by Urbangypsy
Employees Worked With
Clayton Rivet
April 22, 2016
Frustrating Service Advisor I took my 2014 Escape in for an oil change, swap out the winter tires and a detailing Mar 18/ 2016 and was told by the service advisor (Scott Lepsen I took my 2014 Escape in for an oil change, swap out the winter tires and a detailing Mar 18/ 2016 and was told by the service advisor (Scott Lepsenyi) that the vehicle would be ready that day at 5:00pm. He phoned in the afternoon to say the vehicle was ready but the detailing was not done because they were too busy, and that a TPS was faulty and it would cost $ 185.00. The vehicle is still under warranty and I asked if that would be covered. When I got the workorder the charge for the TPS was still on, so I asked Scott if he had inquired whether it would be a warranty item. He said he HAD NOT checked with the service manager, so I requested that he do so and the assistant service manager came out and said the item was under warranty. I had to bring the vehicle back the next week for detailing and was given a discount on the price for my troubles. On April 12/2016 I brought my 2010 F-150 in for the "works" package and detailing and again I had Scott for a service advisor. On the initial walk around, he noticed a license plate light bulb was burnt out and I requested that be fixed as well. The truck was to be ready by 5:00pm. but it was nearly 6:00pm when the vehicle ready for pickup, and then the cashier took another ten minutes trying to locate the workorder. When I got the vehicle the light was not repaired and the detailing was not complete (no engine shampoo). I brought the vehicle in the next day and pointed out these deficiencies to Scott who said he had forgot to put the light on the workorder and that an engine shampoo was not included in the Gold detailing package. The female service advisor two desks down overheard our conversation and brought over a brochure to show that the engine shampoo was included and personally took the truck over to the detail shop to have the work done (my compliments to her, very good customer service skills; but forgot to get her name). The truck came back in a few minutes. I was very disappointed with this particular service advisor, especially after having very poor customer service on two occasions and will take both my Ford vehicles to another dealership for servicing in the future. More
by mrmackie
Employees Worked With
Scott Lepsenyi
