Northstar Ford Calgary

Disappointed I was really unimpressed with the service. I recently moved from Ontario and I never had a bad experience at my ford dealership there (Wayne Pitman Fo I was really unimpressed with the service. I recently moved from Ontario and I never had a bad experience at my ford dealership there (Wayne Pitman Ford in Guelph, Ontario). On two occasions I called the dealership and left a message. Both times I waited for a week and never heard back so I called again and someone picked up. When I arrived at the dealership I spoke to Mitch Coppieters and he was great. He validated my concerns, appologized on behalf of the dealership, and gave me his extension to call in the future. I pointed out to him that I had failed to take off shipping papers that were tapped to my winter tires (I had to have them shipped from Ontario), and he assured me it would not be a problem to take them off. When I got home I noticed the papers were not removed from the tires. Since they had been driven on at the dealership and on my way home they were now very stuck. I cannot get them off. I would have understood if they said this was not part of their service and they could not do it, but when they said they would, I expected it to be done. On my way home the tire pressure light came on. The tires had not been sufficiently filled and I had to do this myself. I will not be returning to this dealership for service in the future. More

Buyer beware - Deposits! We learned our lesson the hard way when we gave $1000 deposit on a new F150 sitting on lot, after being at the dealership for a couple of hours. Our u We learned our lesson the hard way when we gave $1000 deposit on a new F150 sitting on lot, after being at the dealership for a couple of hours. Our understanding was that the deposit would be refunded if the financing did not get approved. I signed the purchase agreement stating deposits are non refundable if financing is approved. The mistake was made because we were told only one signature was needed, my 7 month old was freaking out and my husband was dealing with him. The credit application was done for both my husband and I. The financing was approved for myself but not with my husband on the loan. We wanted the loan in both names but unfortunately we could not get our deposit back because I was the only one on the purchase agreement. The dealer has all of their bases covered and would not give the deposit back. They were out no money, they did not bring the vehicle in from somewhere, they literally took the $1000 deposit saying they have every right to keep it, which legally they do. Needless to say we feel like complete morons and are out $1000. I just want other people to be more careful when handing over their credit card, make sure you read everything and have every verbal agreement in writing. This dealership basically called us liars in not so many words and are willing to hold our deposit hostage for one year if we decide to move forward with the purchase with the financing in my name only. More

Maintenance Great staff from booking appointment to speaking with service manager - excellent service. Attention to detail outstanding. Rob always listens and t Great staff from booking appointment to speaking with service manager - excellent service. Attention to detail outstanding. Rob always listens and then gets it done - Thanks Rob👍 Kudos to Dave the shuttle driver as well. More

Finally a Good Service Advisor this was the first time since I bought my Ford that I have dealt with a good advisor who seemed like he genuinely enjoyed his job and liked dealing wi this was the first time since I bought my Ford that I have dealt with a good advisor who seemed like he genuinely enjoyed his job and liked dealing with the customers. I previously owned a GM vehicle and never had an issue with advisors or servicing my vehicle and I sure have since I got my Ford. I will definitely try and get the same advisor next time as he was great. More

Maintenance Great service, glad to be dealing with this Ford dealership. The staff is very knowledgable and efficient. The extra attention to my car, and the advi Great service, glad to be dealing with this Ford dealership. The staff is very knowledgable and efficient. The extra attention to my car, and the advice for things to be fixed is greatly appreciated. Nice to know that there is a service department that is watching my back. More

Recall experience - great service Fiona was great at getting me in and my parts ordered. Cassandra was very good on the morning I came in. All were very pleasant. Fiona was great at getting me in and my parts ordered. Cassandra was very good on the morning I came in. All were very pleasant. More

Service The service advisor was very helpful and ensured that all my requests were address. I was very pleased that putting on my snow tires was included with The service advisor was very helpful and ensured that all my requests were address. I was very pleased that putting on my snow tires was included with my maintenance package. More

Professional and Efficient I have had my Explorer serviced at Northstar for about 4 years. Every visit is the same: warm welcome, efficient check in, work done on time and I have had my Explorer serviced at Northstar for about 4 years. Every visit is the same: warm welcome, efficient check in, work done on time and as promised. Northstar has excellent staff - well done! More

Warranty work done on Ford Escape I found the experience to be generally good. Mitch communicated timelines and the nature of the work very well. There was some delay (3 days) waiting I found the experience to be generally good. Mitch communicated timelines and the nature of the work very well. There was some delay (3 days) waiting for parts. More

The Northstar Way My experience with Northstar Ford at the Crowfoot location has been a great experience. The front line staff like Cassandra Walker have been great on My experience with Northstar Ford at the Crowfoot location has been a great experience. The front line staff like Cassandra Walker have been great on understanding and advising the needs required for my service call. These staff members have always been upfront easy deal with and always get back and or advise me of issues during the service call. From the work completed it seems that Northstar has a great team working on my truck because to date we have not had any issues with service call work completed. Upon picking up my truck and reviewing the service report , the counter staff have always answered any questions and leave me with sense that my truck was in good hands throughout the service call. One of the reasons why the NorthStar front plates remains on truck to this date. More