Northstar Ford Calgary

Warranty and body shop It took several trips and numerous attempts but the loose rattling noise that was coming from the dash after a warranty repair sounds to be fixed now. It took several trips and numerous attempts but the loose rattling noise that was coming from the dash after a warranty repair sounds to be fixed now. The service department were very courteous and concerned with getting the issue rectified. Hope I don't have to see them for more than an oil change! On a separate note after an inconsiderate stranger backed into our vehicle when it was parked and left a nice gouge in the bumper and cracked the grill the body shop did a wonderful job of the repair looks good as new!! Thanks Northstar Ford!!! More

Friendly and on time Mitch was very good, friendly, had all the answers I wanted. It seem all employees were will to help in any way. I was very pleased and left feeling Mitch was very good, friendly, had all the answers I wanted. It seem all employees were will to help in any way. I was very pleased and left feeling good. Good job. More

Good Advice I was given options with the pros and cons to help me decide on the course of action to decide on the type of repair. I was given options with the pros and cons to help me decide on the course of action to decide on the type of repair. More

Helpful and Understanding Treat the service staff the way you would like to be treated and you will get results. I had a very difficult circumstance and they went over and abov Treat the service staff the way you would like to be treated and you will get results. I had a very difficult circumstance and they went over and above to help me solve the problem. Persistence and understanding from my part most likely assisted with this. More

Regular service Very quick and pleased with results. Friendly efficient staff and vehicle ready early than anticipated. Dealt with all issued I requested be checked a Very quick and pleased with results. Friendly efficient staff and vehicle ready early than anticipated. Dealt with all issued I requested be checked and was very pleased. More

good experience everything is pretty good.the environment is perfect. Salesman are friendly and really helpful. Service department guys are very knowledgeable and I a everything is pretty good.the environment is perfect. Salesman are friendly and really helpful. Service department guys are very knowledgeable and I am happy with the Ford Explorer. More

Happy with the Process I was happy with the service provided while deciding on a purchase. I like the product, and look forward to my dealings with there service department. I was happy with the service provided while deciding on a purchase. I like the product, and look forward to my dealings with there service department. More

Practicality Reigns King Overall great service appointment. Typically I prefer to do the wait appointment, which I had no problem in booking and time was expected duration. Overall great service appointment. Typically I prefer to do the wait appointment, which I had no problem in booking and time was expected duration. Cassandra was very helpful and practical in the service assessment. I always appreciate not feeling as though I am being up-sold on something and that was certainly a positive experience at Northstar. More

Shady Service Service reps are nice and seem like they're giving good customer service. Unfortunately they wouldn't cover a repair that should be under warranty. We Service reps are nice and seem like they're giving good customer service. Unfortunately they wouldn't cover a repair that should be under warranty. Went to another dealership and they covered it under warranty with zero problems. Feels like they were just trying to take me for a couple thousand. Do yourself a favour and go elsewhere. Maclin Ford so far is a large improvement. Additionally the salesmen were awful - didn't come through on timelines they gave and delivered the car without a User Manual. 2 years later I'm still fighting with sales/parts to get one. More

Mis assembled Steering Wheel I recently had my vehicle in to do some warranty work on the steering column. The service involved replacing parts which required dis assembling the I recently had my vehicle in to do some warranty work on the steering column. The service involved replacing parts which required dis assembling the steering wheel and column and all associated parts. Once the service was completed I got a call saying my vehicle was completed. As per usual, the vehicle was parked in the parking lot awaiting my pick up. When i got into my vehicle to drive away I noticed that the steering wheel had not been re assembled properly. when I further examined the vehicle more closely I noticed that the wheel was off by 90 degrees. As well, the wheel was making a clicking noise whenever it was turned normally to direct the vehicle in a normal driving process. I was shocked that this was assembled in the manner that it was. However, I was further shocked that someone had driven the vehicle out into the parking lot to park it and that it was not noticed. More