Northstar Ford Calgary

Tire change & oil change Cassandra took the time to go over all my notes in the computer and was even able to get me a last minute cleaning of my car even though the shop was Cassandra took the time to go over all my notes in the computer and was even able to get me a last minute cleaning of my car even though the shop was pretty busy that day.. More

Exceeded my Expectations I have recently had the pleasure of dealing with Northstar Crowfoot for the repair of the front bumper on my new 2017 F350 Super-Duty Platinum. I love I have recently had the pleasure of dealing with Northstar Crowfoot for the repair of the front bumper on my new 2017 F350 Super-Duty Platinum. I love this new truck, and as you might assume, was very concerned with the outcome of my repair. Let me say that after my very positive purchase experience with the good folks at Northstar Cochrane, (Mark, Jodi, and Mitch), my expectations were very high. I am happy to extend my thanks and high praise to everyone who helped me at Northstar Crowfoot. I had a very positive experience from first rolling onto the lot. A salesman, who's name I regrettably cannot recall, saw me examining the bumpers on the new Super-Duties, listened to my story of misfortune with my newly purchased truck, and then personally escorted me over to meet George, the body shop manager. George brought Ryan over from the body shop for his opinion. The appointment was set. Upon dropping off my truck, I was offered a ride back home with Jim. I thoroughly enjoyed his company. He is obviously a people person, and loves his job. I arrived to pick up my truck only to find that not only that the truck was expertly repaired, but that it had been cleaned and polished. Beautiful! Maureen, my body shop coordinator was very pleasant and attentive. She caught my eye the moment I stepped through the door and didn't let go until all the details and questions were looked after. George, of course, was right there to deliver my truck and answer my questions. I mentioned that I might like to keep my old bumper, and before I could drive over to pick it up, Ryan had loaded it up into my truck box. That's service! As a business owner, I judge the quality of an organization by it's people. They tell the story of Northstar corporate culture, and are the most accurate measure of future success. Good job, Northstar. You are so wise to invest your energy in your people. And thank you so much to all of the people that shaped my good experience. More

If I could rate it zero I would On a drive out of town, check engine light came on in my Eco boost .. I brought it in to have the diagnostic done .... they quoted me $700, told me t On a drive out of town, check engine light came on in my Eco boost .. I brought it in to have the diagnostic done .... they quoted me $700, told me that I needed to have several items replaced (an ignition coil replaced, boots and spark plug). Not to mention the $200 for a diagnostic which came with $30 in shop fees (they don't use consumable items to run these tests, they simply plug the vehicle into a machine) I chose to have the work done elsewhere, the vehicle needed a $19 spark plug. Lucky for my wallet that I only wasted $230 at ford crow foot. and not the nearly $1000 that was quoted to me. More

Had my vehicle in for tire change and oil change. I was able to get an appointment quickly and when I arrived everyone was pleasant and friendly. Cassandra was efficient and knowledgeable and friendl I was able to get an appointment quickly and when I arrived everyone was pleasant and friendly. Cassandra was efficient and knowledgeable and friendly. My vehicle was ready on time with tires bagged for storage at home. It was a pleasure dealing with Cassandra. More

Great service and completed as promised Brought our Ford in for an oil change and swapping off of the winter tires. Work was completed as promised. Tires bagged up. Vehicle ready as promised Brought our Ford in for an oil change and swapping off of the winter tires. Work was completed as promised. Tires bagged up. Vehicle ready as promised. Service Advisor was very professional. We would recommend this dealership. Thanks. More

Tire Change, Mount & Balance Cassandra was friendly and efficient and she got my car done quicker because I was here from out of town and I needed to return the same day. Complet Cassandra was friendly and efficient and she got my car done quicker because I was here from out of town and I needed to return the same day. Completely happy with the experience. More

Good Service I went in for an oil change and check for shuddering. They found the problem with the clutch which is still under warranty and offer to fix it free fo I went in for an oil change and check for shuddering. They found the problem with the clutch which is still under warranty and offer to fix it free for me. More

Excellent Kevin was a very helpful. He has a strong knowledge and ability in his area. He was welling to assist and help right away. Well done Kevin was a very helpful. He has a strong knowledge and ability in his area. He was welling to assist and help right away. Well done More

Your usual great service Cassandra treated me in a professional, helpful, and friendly manner. Most of all she was very patient with this elderly woman, making sure my concern Cassandra treated me in a professional, helpful, and friendly manner. Most of all she was very patient with this elderly woman, making sure my concerns were addressed More

Great service Service was impeccable as ever. Vehicle was dropped off in a.m for service, tire swap and detail and was ready by noon as promised. Service was impeccable as ever. Vehicle was dropped off in a.m for service, tire swap and detail and was ready by noon as promised. More