Northstar Ford Calgary

great service, but towing not covered The service was fast, great and honest. The staff are very friendly and helpful. The transmission on my Ford Focus broke down in the middle of street, The service was fast, great and honest. The staff are very friendly and helpful. The transmission on my Ford Focus broke down in the middle of street, then I had my car towed in to this dealership without an appointment. The technician was able to inspect it the same day and order the parts. They replaced my transmission within 2 business days. However, since this transmission problem is under recall, I was very surprised that I had to pay to have my car towed in. It is not fair to me. More

Excellent Service I was very pleased with the level of service I received. The consultant was professional, courteous & efficient. The service was completed within the I was very pleased with the level of service I received. The consultant was professional, courteous & efficient. The service was completed within the time frame promised. More

vehicle inspection I needed an oil change and an vehicle inspection, before my extended warranty expires at the end of the month. The oil change was on special rate $$ I needed an oil change and an vehicle inspection, before my extended warranty expires at the end of the month. The oil change was on special rate $$ so that helps and they did a through inspection of the vehicle, luckily no concerns, this made my day. Great service and friendly staff. More

As good as ever I checked in early. All my current needs were addressed at check in Staff were pleasant I was reminded of only 1 more service before plan ends. co I checked in early. All my current needs were addressed at check in Staff were pleasant I was reminded of only 1 more service before plan ends. coffeee area was clean Free wifi Car ready within 1 hour More

Truck Service The representative was really thorough. She listed all the services in which my truck needed. She took the time out to answer the many questions that The representative was really thorough. She listed all the services in which my truck needed. She took the time out to answer the many questions that I had for the services, and was patient as I went back and forth with my husband deciding what services we were going to get. More

Truck Shopping not as painful as expected We recently were looking for a new truck and spent some time with Ray at Northstar Ford. Ray was knowledgeable and worked hard to make a sale without We recently were looking for a new truck and spent some time with Ray at Northstar Ford. Ray was knowledgeable and worked hard to make a sale without being overbearing or pushy. I'd definitely use Ray again! Harold H More

Great service for maintenance and body work! I took my vehicle in for body work after someone backed into me in a supermarket parking lot (guess some cars still don't have rear cameras!). Given I took my vehicle in for body work after someone backed into me in a supermarket parking lot (guess some cars still don't have rear cameras!). Given that the body shop is right next to the service centre, I took the opportunity to see if I could have my winter tires switched out, wheels balanced, and a general maintenance performed prior to the body work starting. Both the service centre and body shop were flexible and accommodating for this last minute request. The service centre even called me when they were done their piece to let me know that the body work was commencing. The body shop did excellent work - not only did they repair the rear bumper area like new, they did a complete detail of the entire vehicle. This was a pleasant surprise upon picking up the vehicle. The body shop also offered to look after arrangements for my rental vehicle, but my insurance agent had already taken care of that. BTW Enterprise arrived to pick me up almost immediately upon dropping off the vehicle and provided a great choice in vehicles as well as hassle free rental experience. More

Fast and Friendly Service It was a seamless appointment. I booked on line, showed up for my appointment in the morning after work. I work from midnight until 8: 00 am and need It was a seamless appointment. I booked on line, showed up for my appointment in the morning after work. I work from midnight until 8: 00 am and needed to get home as soon as possible, since I needed to sleep. . I drove to the Service Center at Northstar Ford and was greeted right away by Fiona. She was very friendly and knowledgeable. Within 15 minutes I was being driven home by their shuttle service. The driver was very friendly and recognized me from my last service appoint and remembered where I lived. (very impressive) When I woke up in the afternoon, I called the shuttle driver and he picked me up within 10 minutes. I was dropped off at the Service Center and given my keys. 5 stars for all around perfect guest service and satisfaction!! More

Service was a a positive experience. Service was quick; service tech called twice to clarify issues and findings....and the reason for the noise from the front end was found, corrected an Service was quick; service tech called twice to clarify issues and findings....and the reason for the noise from the front end was found, corrected and taken beyond my expectations.....and was on warranty. More