Northstar Ford Calgary

Expectations not met I always feel like I'm being "up-sold" service at this dealership and the miscellaneous shop costs can never be accounted for when inquired about. On I always feel like I'm being "up-sold" service at this dealership and the miscellaneous shop costs can never be accounted for when inquired about. On top of this the manager has terrible customer services skills and treated me like I'm lucky to have their service, not that he's lucky to have my business! More

Nicole Argyle Nicole was great, no pressure sales over many months of deciding on a vehicle, no nagging phone calls to follow up. She followed up once after the in Nicole was great, no pressure sales over many months of deciding on a vehicle, no nagging phone calls to follow up. She followed up once after the initial meeting with a call and she understood my situation. She checked in once a month or so later via text. Other sales guys from other dealers called, emailed and pushed hard for a sale. I hate that and Nicole was far better to deal with. Nicole was the reason I bought new from Northstar. More

Service Great service. Friendly service rep. Cassandra does a great job making sure I am taken care of. Willl keep coming back. Please add a complimentary cle Great service. Friendly service rep. Cassandra does a great job making sure I am taken care of. Willl keep coming back. Please add a complimentary cleaning in the future. More

Expectations met Communication was prompt and I was kept in the loop about how much it would all cost and how long it would take. No complaints. Communication was prompt and I was kept in the loop about how much it would all cost and how long it would take. No complaints. More

Excellent Body Shop Service There was a gap between the hood and side fender over the wheel of my 2016 Fusion. The service dept identified a clamp needed to be put in by the bod There was a gap between the hood and side fender over the wheel of my 2016 Fusion. The service dept identified a clamp needed to be put in by the body shop because the whole front fender needed to be pulled to get it. I left the car overnight and got Jim the Shuttle guy to pick me up. So surprised when I saw my car: sparkling clean in and out! Even my dirty winter floor mats in my trunk had been washed and placed in my car. Wow! So impressed! More

Used Ford Purchased Privately! Brought our car in to have a new key made. Very expensive but quick and efficient service. An appointment was set for the next day for programming the Brought our car in to have a new key made. Very expensive but quick and efficient service. An appointment was set for the next day for programming the key. While the car was there we decided to get an oil change and the car checked out. We had great service all around, and a quote was given for new tires. Very friendly and efficient service by knowledgeable staff! More

Very satisfied with the service done on my truck There was an issue with my truck front wheel hub bearings started making noises after 53000km. Truck model is ford 150 larrient, 2013 model . Technici There was an issue with my truck front wheel hub bearings started making noises after 53000km. Truck model is ford 150 larrient, 2013 model . Technician at the dealership did very good diagnosis and found both the front wheel hubs as well as the bearings need to be replace. Ford service centre honest opinion and service done by not charging any extra bucks and covering all the parts under warranty made me feel very satisfied with this dealership service centre. Highly recommended. More

probably wont come back great service.. Shop rate is about 50$ per hour to high. Cassandra made the experience for me. if it wasn't for her and the warranty of ourse I would great service.. Shop rate is about 50$ per hour to high. Cassandra made the experience for me. if it wasn't for her and the warranty of ourse I would not come back More

Good service with a smile and on time Personalized service at this centre is great. Since I live out I the country, I appreciate when they can complete the service in a timely manner so I Personalized service at this centre is great. Since I live out I the country, I appreciate when they can complete the service in a timely manner so I can wait for my vehicle. Fiona makes customer service number one. More

Honest and unpressured Had a great and honest experience with Fiona. She did her best to give me all the options and no pressure to make my decisions. Highly recommend her. Had a great and honest experience with Fiona. She did her best to give me all the options and no pressure to make my decisions. Highly recommend her. Likely a hard position to be in troubleshooting the unknown, especially when tagged to a potentially large price tag. More