Northside Mitsubishi

I loved dealing with all the staff at this dealership! :) It was such a quick and easy process to get me into my very first brand new vehicle! :) It was such a quick and easy process to get me into my very first brand new vehicle! More

I would like to say thank you to this people who helped me to get my new car Shannen, Naomi, Daime and Karissa thank you so much .. this people so nice they can help you if you want to get a car. If i rate me to get my new car Shannen, Naomi, Daime and Karissa thank you so much .. this people so nice they can help you if you want to get a car. If i rate them 1-10 i'll Give them a rate of 10 .. thank you so much again and more power to you guys❤️ More

I was a bit apprehensive at first in taking my car in for service at a different garage after being so loyal to my usual garage. Since I got a really good price on tires, I thought I would let Northside Mits service at a different garage after being so loyal to my usual garage. Since I got a really good price on tires, I thought I would let Northside Mitsubishi also look after the installation. Since it was also close to my next oil change, I added that service as well. Ryan was very respectful and pleasant to deal, by phone, emails and in-person and great customer service from Estelle at the counter. Definitely recommend this Service Centre..Kudos!! More

MITSUBISHIS DOESNT CARE ABOUT ITS CUSTOMERS! I bought a used vehicle from this dealer with a few small issues as noted on the inspection, upon getting the vehicle inspected myself found the vehicle needed used vehicle from this dealer with a few small issues as noted on the inspection, upon getting the vehicle inspected myself found the vehicle needed over $4000 in repairs not noted in their used vehicle inspection. after speaking with the manager they originally agreed to pay for some of. the parts but now won't respond. to emails and keep changing they're story on what they're going to do I've given them plenty of time to rectify this now as it's been months of back and forth and the situation still isn't rectified. This dealer won't stand behind the cars that they sell and i highly suggest shopping elsewhere if you have the option as it will save you the headache. will have to go through amvic now to try and get this resolved this dealership has worse service and used vehicle reconditioning than a dirt lot More

Terrible customer service and overpromising through phone calls so it is not in writing and cannot be proven when they mess up. DO NOT BUY FROM HERE THEY ARE SCAMMERS. They ignore phone calls once you inform calls so it is not in writing and cannot be proven when they mess up. DO NOT BUY FROM HERE THEY ARE SCAMMERS. They ignore phone calls once you inform them of a mistake on the contract and will lied about promises they made because there is no “traceable proof”. More

Worst experience they have no clue what that are doing mechanical scammers unsafe business 100% my electrical system has been crap since they installed the remote start think I want to let them try and re mechanical scammers unsafe business 100% my electrical system has been crap since they installed the remote start think I want to let them try and refix it no pay another dealer ship to make it right u fools More

No big fancy service drive thru just good old fashion service. Thanks Big Dan T service. Thanks Big Dan T More

I wanted to share my personal experience I had with Northside Mitsubishi. READ THIS BEFORE YOU BUY A VEHICLE FROM NORTHSIDE MITSUBISHI This dealship will do anything to make money!! I’m not w Northside Mitsubishi. READ THIS BEFORE YOU BUY A VEHICLE FROM NORTHSIDE MITSUBISHI This dealship will do anything to make money!! I’m not writing this post to maliciously attack Northside Mitsubishi’s staff for their lack of professionalism, lazy and crooked customer service, or their greasy and manipulative sales techniques. I’m writing this post just to give them a little bit of constructive criticism. After all, their #1 priority should be providing great customer service, right? ESPECIALLY to a client that literally just spent THOUSANDS of dollars on one of their vehicles. I hope Northside Mitsubishi staff will put their egotistical ways aside and read this post with an open mind and take this opportunity to reshape the way they run their company. Lying and taking advantage of people is not how you become successful! I’ll only list the 4 most important areas that are in need of improvement. But before I do that I need to acknowledge who is most at fault for this nightmare of an experience. And that person is me. I have always been a bit naive when it comes to understanding peoples lack of empathy towards each other and their ability to screw someone over without blinking an eye. That’s always been something I have struggled with and here I am again, shocked at peoples eagerness to cheat and manipulate. But good news is I’m learning the corrupt ways of car dealerships! Actually that isn’t entirely fair to say. I have purchased through Northstar HYUNDAI on 3 different occasions and have never ever been treated like this! In fact, quite the opposite! Actually felt valued there. Major regret switching car companies! Anywhooo..Here we go. Northside MITSUBISHI 1.) Do not lead the customer into believing that an initial on a notepad with the negotiation numbers is BINDING WITHOUT even driving the vehicle. #2) Salesman..I appreciate your openness about how much money your sales manager makes but by sharing these kind of details it shows your lack of professionalism and just makes you look sleazy. Also side note, maybe don’t show up to work 4 hours late, this wouldn’t be acceptable at any other company so not too sure why it is at Northside Mitsubishi. #3 Finical Manager and Salesman: Do not PROMISE the repair of the vehicles Bluetooth. Unfortunately I’ve learned at Northside Mitsubishi they allow these types of fake guarantees to push the sale, leaving the customer with a defect that CANNOT BE FIXED. #4 DO NOT PERFORM ANY “SERVICE MAINTENANCE” on a customer’s brand new vehicle without telling the customer WHAT you are doing, HOW MUCH you are charging and WITHOUT a SIGNATURE or VERBAL authorization from the customer! OTHERWISE the customer will TRUST that you are only repairing or investigating what the client has WRITTEN and VERBALLY requested to be looked into, (Obviously the xxxx Bluetooth) I am not only stuck with a vehicle I do not want I am stuck dealing with this untrustworthy greasy company until I get another vehicle. Lesson learned!! Rant over! Moving on now! More

We recently purchased a new 2022 Mitsubishi Outlander. Diame our sales rep with very easy to deal with and respected our time. Grayson, the finance manager was very helpful and got us a great deal. If you Diame our sales rep with very easy to deal with and respected our time. Grayson, the finance manager was very helpful and got us a great deal. If you are looking for a new vehicle gave them a call. More

If it had not been for the friendliness, non pushy, "salesmanship" attitude of my Sales Rep., namely, "Markell Thomas" I probably would not have purchased my SUV there. At no time did I feel any pressu "salesmanship" attitude of my Sales Rep., namely, "Markell Thomas" I probably would not have purchased my SUV there. At no time did I feel any pressure by him to purchase the vehicle of interest. I did however, feel under pressure, negotiating with his Mgr. "Kyle Gardiner" and had I to redo the whole experience again, would probably have walked away from the "Deal" given my encounter with Markell's Mgr. From start to finish, however, Markell was always there for me and bent over backwards to address all my concerns and provide that "feel good" euphoria about purchasing my new vehicle. If you want a Sales Consultant that you can feel will assist you finding the vehicle that meets your approval without the high pressure "salesmanship" Markell Thomas is the one to see. More