Northland Volkswagen

Great assistance! I just wanted to thank Eric in Parts for being very helpful with my purchase of hubcaps for my non-Volkswagen rims. Although it probably seemed like a I just wanted to thank Eric in Parts for being very helpful with my purchase of hubcaps for my non-Volkswagen rims. Although it probably seemed like a very simple and quick transaction, his cheerful attitude and positive customer service were very appreciated. He also made sure they were properly installed! I'd definitely come back to Northland for larger purchases! More

Very Helpful and Knowledgeable Staff I have dealt with Northland for over 8 years now, and purchased 3 VWs from them in that time. The sales staff take great trouble to understand one' I have dealt with Northland for over 8 years now, and purchased 3 VWs from them in that time. The sales staff take great trouble to understand one's needs and relate those needs to one's budget. Until I started dealing with Northland, I used to dislike the whole process of buying cars, both here and in the UK. Dealing with the sales staff at Northland is a pleasure - there's no sales pushiness and the whole approach of the staff is patient, realistic and thoroughly professional. Because of my positive experiences with Northland, I have recommended them to a number of friends. Anyone who wants a VW should go there as a first port of call. More

They kept their word that the repair could be done quick! The door bolt had to be replaced. It went fine and it allowed me not to be delayed in my Friday schedule. Thanks again. Lise The door bolt had to be replaced. It went fine and it allowed me not to be delayed in my Friday schedule. Thanks again. Lise More

More than was expected Great pre-service communication. (Always with a human-being!) When I arrived, I was cheerfully greeted and taken through exactly what would happen. An Great pre-service communication. (Always with a human-being!) When I arrived, I was cheerfully greeted and taken through exactly what would happen. And, most importantly, when my vehicle would be ready. It actuality, it was ready earlier than expected. Terrific experience all-around. More

Great Service My overall experience dealing with Jamie now for the second time was very positive. Again, he was able to pair me with a vehicle that fit my needs goi My overall experience dealing with Jamie now for the second time was very positive. Again, he was able to pair me with a vehicle that fit my needs going out of his way to make the process a smooth and desirable one. I would recommend Jamie to anyone thinking of getting into a new car. More

excellent all the way around. They have always been good to me over the years. The product & service is excellent . Keep up the tradition!! People always stop & admire VW vehicl They have always been good to me over the years. The product & service is excellent . Keep up the tradition!! People always stop & admire VW vehicles. More

Great friendly service! I almost never consider buying at a dealer but I must say it was a very pleasant experience. Matt Moro was very friendly and gave me all the informati I almost never consider buying at a dealer but I must say it was a very pleasant experience. Matt Moro was very friendly and gave me all the information I needed to help me make my decision on the right car. Very simple and straight forward process and great service. Highly recommended. More

Great sales she helped us get the right vehicle for a good price and communication was great service was great financing was easy and fast great dealer she helped us get the right vehicle for a good price and communication was great service was great financing was easy and fast great dealer More

Great service! Very helpful. Goes above and beyond each time I'm in to give me the best advice on my vehicle, as well as making sure I'm getting the best deal. Very helpful. Goes above and beyond each time I'm in to give me the best advice on my vehicle, as well as making sure I'm getting the best deal. More

Excellent experience with a small repair job I brought my car in on Tuesday to Northland Volkswagen to replace the GTI emblem on my front grill, the "T" had gone missing at some point.  I was ext I brought my car in on Tuesday to Northland Volkswagen to replace the GTI emblem on my front grill, the "T" had gone missing at some point.  I was extremely impressed by the Customer Service received and wanted to write some feedback to that Service would not go unnoticed.  Upon turning in to the Dealership, Matt DaSilva was in another vehicle pulling out of the Dealership and yelled out the window "Hey Derek!  I'll be right back."  I was impressed how someone who sold me a vehicle almost 3 years ago recognized my vehicle and called to me by name.  I parked and went to the Parts counter to ask for the GTI Emblem that was ordered in for me, and was notified that the part itself was about $50.00.  I mentioned that it previously sounded like the part would be covered by warranty, at which point the Parts Staff and several members of the Service Staff were advocating for me that the missing "T" should be covered.  I was told to go into the Service Shop where I believe I spoke with Ivan about the situation, he came back into Service and after a short discussion amongst Staff, it was decided that the Emblem would be covered, at which point I was able to drive my car right in, and Ivan went and got an available mechanic (Frankie?) to come complete the job right there.  While I waited we all talked about Mountain Biking and Dogs of which I had both in my car with me, within 5 minutes I was on my way.  Both Ivan and Frankie came and shook my hand at the end of the service thanking me for coming in.  I was extremely impressed, and headed back into the Service Office to thank both the Service Staff and Parts Staff for the excellent treatment I had received.  I then sat down with Matt DaSilva for 10 minutes to catch up on life and talk about the upcoming GTI and Golf R models coming out.  I don't expect to get everything for free but I am very grateful and thankful for both the support and service I received bringing my car in on Tuesday.  The professionalism is always there, but the personal touch was especially present that day!  My Lease is up for renewal in June, and this experience only further solidified that I will return to Northland for my next car.  Thank you to the whole team for making it a great experience for me. More