Northland Volkswagen

No parts for recall appointment Booked Touareg in for two recall services. Emissions and ad-blue recall. Northland booked my car in but didn’t have parts for the TDI emissions recall Booked Touareg in for two recall services. Emissions and ad-blue recall. Northland booked my car in but didn’t have parts for the TDI emissions recall. I can understand this for an undetermined problem but not for a defined issue such as a recall where parts and time are well defined. Took one and a half days for the recall they had parts for. When we asked if we would be called when parts arrived we were told it would be best if we called back in two or three weeks. Have had issues before with wrong parts being ordered where we took car in to show problem, came back when parts were supposed to in,wrong parts ordered, had to come back again. More

BUYING A CAR GREAT SERVICE... ALL STAFF VERY COURTEOUS AND KNOWLEDGABLE. WOULD USE THEM AGAIN TO BUY ANOTHER CAR. DARREL IS GREAT AT WHAT HE DOES AND I WILL SEND GREAT SERVICE... ALL STAFF VERY COURTEOUS AND KNOWLEDGABLE. WOULD USE THEM AGAIN TO BUY ANOTHER CAR. DARREL IS GREAT AT WHAT HE DOES AND I WILL SEND OTHERS TO HIM IF I KNOW THEY ARE IN THE MARKET FOR A CAR. More

Battery check and other service appointments I meant to write a review after my previous appointment to say how much I was impressed by Dustin's handling things, but had to travel and missed the I meant to write a review after my previous appointment to say how much I was impressed by Dustin's handling things, but had to travel and missed the opportunity to rate my experience. I had a rather dubious experience at this Service department once a couple of years ago, but since then it has been truly excellent. With the two recent appointments (oil change and inspection, and investigating some battery concerns this week—both with Dustin Therens), I was treated just as I expect to be: with respect and attention, and honesty. The timing belt was inspected and not replaced because its condition is fine, despite the average life span predictions), the battery was checked and not replaced because the charge is fine. I do not feel any proverbial pressure to have things pushed on me. The shuttle service and drivers are as punctual and courteous as they should be and everything works smoothly and professionally. I did wonder whether I should continue taking my car there for service at some point especially because I am post warranty for several years now, but with every highly positive experience such as the ones I am relating here I am more convinced that this is the place I trust and want to deal with. As a separate note, for eight years after I bought my car from Guy Trahan, I feel comfortable calling him up and asking for advice in critical situations. Speaks for itself. More

Experience was pleasant I went in and was helped by Alex and had a really great experience. I really am impressed by his approach which is not pushy. He was knowledgeable I went in and was helped by Alex and had a really great experience. I really am impressed by his approach which is not pushy. He was knowledgeable and let me take my time which was about a month or so. He sent me the information I requested and was patient with me. Highly recommend. More

Matt was great! Matt was great to deal with through the new car buying process. He was super helpful and knowledgeable about the vehicle I was interested in. Prompt r Matt was great to deal with through the new car buying process. He was super helpful and knowledgeable about the vehicle I was interested in. Prompt responses to questions and emails were very much appreciated. He made sure I was well informed and happy throughout the whole deal. Thanks Matt! More

Northland VW wad awesome and Carmen Huber was Fantastic! Just bought an used 2017 VW Passat from Northland VW. Carmen Huber was my salesperson and she was amazing. No pressure, accommodating and very knowled Just bought an used 2017 VW Passat from Northland VW. Carmen Huber was my salesperson and she was amazing. No pressure, accommodating and very knowledgable!! I would highly recommend this dealership and especially Carmen. Thank you! More

Amazing I strongly recommend Northland VW. My experience was excellent from all individuals Fair price,honest,helpful sales person excellent customer service. I strongly recommend Northland VW. My experience was excellent from all individuals Fair price,honest,helpful sales person excellent customer service. I personally recommend Matt Moro as Salespersons he's the best!! Simply kind, professional and courteous.. More

Over priced Blowing a dealership to do the service on your vehicle is always costly but it is ridiculous to charge $132 plus GST for an oil change. Also having t Blowing a dealership to do the service on your vehicle is always costly but it is ridiculous to charge $132 plus GST for an oil change. Also having them check out is sputtering when coming to a stop, for them to come back and assess saying I need new spark plugs which will cost me an additional $350 and they would recommend A fuel ejection cleaning which would also cost extra the grand total of it would’ve costed me $1000 for an oil change spark plugs and fuel injection cleaned. I opted out to still get charged $309 for them to assess and do the oil change absolutely ridiculous. Will never go back nor do I recommend this place or any dealership More

A true car guy It was a pleasure to deal with Matt on this new car purchase. He knows Volkswagen's inside and out and is clearly a car enthusiast. When discussions g It was a pleasure to deal with Matt on this new car purchase. He knows Volkswagen's inside and out and is clearly a car enthusiast. When discussions got technical he was there every step of the way and that was a nice change and helped me make a much more informed decision than I otherwise could have. He also left me with the impression that even after the sale I can always reach out with questions or concerns as he is a car guy and not just a sales person. Thanks again Matt!! More

I felt comfortable Jason Hofer was sweet and patient, showing me and teaching me things regarding buying a car for the first time. He was kind and funny, and I would bu Jason Hofer was sweet and patient, showing me and teaching me things regarding buying a car for the first time. He was kind and funny, and I would buy a car from him again. Maria Therens More