Northland Volkswagen

Charlene Happy always makes my appointments seamless. All the staff is courteous and friendly. Even when everyone is busy they are all professional All the staff is courteous and friendly. Even when everyone is busy they are all professional More

The staff always go above and beyond and are super friendly! I highly recommend Charlene! friendly! I highly recommend Charlene! More

Very good service and honest. They were very polite.The outlet is also close to where we live They were very polite.The outlet is also close to where we live More

I have been a customer of northland VW for over 8 years now, and everytime i either when I had to shop my last 3 cars or when i had to service them, I always get top notch customer service. my best advisor now, and everytime i either when I had to shop my last 3 cars or when i had to service them, I always get top notch customer service. my best advisor Jon, always takes good care of me and Yuda is an amazing sales manager who helped buy my 2024 Atlas as well. More

Service advisor was pretty thorough in explaining required services and options. Shuttle service was provided. required services and options. Shuttle service was provided. More

They have the best staff! They feel like your friends which is quite welcoming! No matter how many time you come in, or call, they are always very helpful. They feel like your friends which is quite welcoming! No matter how many time you come in, or call, they are always very helpful. More

Great place to purchase a new vehicle. Knowledgeable, trustworthy and respectful salesman. The purchase was easy start to finish. Knowledgeable, trustworthy and respectful salesman. The purchase was easy start to finish. More

Excellent dealership Use service for last 15 years with no complaints Appreciate their help and timelines completing service requested no complaints Appreciate their help and timelines completing service requested More

Charlene kept me informed on the progress of the service and provided me with the right information on the required services my Tiguan needed, including costs, so I could make the right decisions. and provided me with the right information on the required services my Tiguan needed, including costs, so I could make the right decisions. More

This is the Don Rickles of dealerships - so if you're a bit of a masochist you'll like Northland VW. Brutal communicators, uncareful mechanics, and a staff incapable of basic human courtesy. To quote bit of a masochist you'll like Northland VW. Brutal communicators, uncareful mechanics, and a staff incapable of basic human courtesy. To quote some of the other reviews on this site that do justice to my experience. "DO NOT BRING YOUR CAR HERE. THEY WILL BLAME YOU AND THEN RETURN YOUR CAR TO YOU IN A WORSE CONDITION THAN YOU BROUGHT IT TO THEM IN", and "I pay every check fee and labor fee. But you still cannot solve the problem. You are dealership repair shop. But not good. Next time I will go to your shop to change wiper. But that is all" These reviews of the service department are so accurate. Insensitive of your time, unwillingly to commit to timelines, unwilling to communicate, poor actual service, they literally will blame you for clear warranty issues, and they seem to revel in your discomfort as you wait for them to fix the low-quality products that VW produces. I think that the staff attitude must come from ownership - because this dealership has always been crap - no way they can be terrible through time without misery trickling down from the top. More