Northland Volkswagen

Amazing service! What qualifies genuine quality when it comes to the next level of customer service in today's fast paced, "get everything yesterday" type of lifestyle What qualifies genuine quality when it comes to the next level of customer service in today's fast paced, "get everything yesterday" type of lifestyle is the ability to slow things down and make it a comfortable experience for the customer. Alanna at Northland VW is the epitome of top level customer service. Her approach front to back from the time I first made my purchasing decision and tested out my VW to any time I need a quick bit of service has been nothing short of perfection. There was no pressure to buy, she took into account everything I was looking for out of my next vehicle, showed me some options and let me be the judge of what worked best. Upon follow ups, any time I visit Northland I am greeted by a family of folks that you can see genuinely enjoy being around each other and that - as a customer is very important. Alanna's professional demeanour, enthusiasm and commitment to her clients is next level service and I'm very proud to be a part of the VW family. I tell anyone that is looking for a great experience in upgrading their vehicle to head on over to see Alanna. Overall, it's been the best shopping experience I've ever had. More

Best car purchase experience! I've owned my beautiful Jetta for just over a year now and I couldn't be happier with it or the service I received when buying it. I was in an unfortu I've owned my beautiful Jetta for just over a year now and I couldn't be happier with it or the service I received when buying it. I was in an unfortunate situation when my then almost brand new vehicle was having many issues and wasn't getting any help from my dealer. So I decided to throw in the towel and trade it in and get something new. A friend recommended Northland volkswagen so off I went! Alanna spent a ton of time helping me pick the perfect car (as indecisive as I was! And I settled on a beautiful pre owned white Jetta. She got me a great deal and worked with me to get the best price on my trade in. I was SO happy I brought in crave cupcakes to thank the entire team when I came to pick my car up. I have never been more satisfied with a car purchase (this is my third vehicle) and the constant service I have received after! This team is amazing and I will 100% have Alanna help me pick out any future vehicles I need. So if you need a new vehicle and want amazing service go see Alanna! More

I was in trouble. Now I'm not. Alanna helped me out of a pretty hairy situation and allowed me to get into a far more reliable vehicle that has helped me push into som Now I'm not. Alanna helped me out of a pretty hairy situation and allowed me to get into a far more reliable vehicle that has helped me push into some new levels of personal security. Thanks a ton! More

New Car Purchase My Sales Consultant was Alanna Toogood. She was highly professional, clear and concise regarding my needs and wants in a vehicle-- as well as price po My Sales Consultant was Alanna Toogood. She was highly professional, clear and concise regarding my needs and wants in a vehicle-- as well as price point. Excellent service. More

Back Again Easy and enjoyable time getting my new "Classic Beetle". I felt comfortable and not pressured to buy. I will be definitely be back again because of t Easy and enjoyable time getting my new "Classic Beetle". I felt comfortable and not pressured to buy. I will be definitely be back again because of the friendly people. Service was Toogood. More

Great Automotive Group, Run by Great People! Yesterday I Bought my 3rd Volkswagen From Northland. Jamie Wedgerfield was my Sales guy and he knocked it out of the park. I showed up and got sta Yesterday I Bought my 3rd Volkswagen From Northland. Jamie Wedgerfield was my Sales guy and he knocked it out of the park. I showed up and got started on selecting which car would be the best for my lifestyle and needs. Before I knew it I was driving my brand new car away.... SAME DAY!! With their Spot Delivery service I was able to, Choose a car, Test Drive, work out a great Price on the World Car Of The Year (2015 Golf) and drive it away without ever having to leave the dealership. Well, other than to drive down the street to the registry to get that done. Thanks again for all your great work yesterday Northland Volkswagen. I will definitely be sending friends and family your way. -Blayden Hickey More

Tiguan 2014 The sales guy (Jack) and the delivery specialist (Ron) are pretty friendly, knowledgeable and helpful. The salesman helped us make our final decision The sales guy (Jack) and the delivery specialist (Ron) are pretty friendly, knowledgeable and helpful. The salesman helped us make our final decision to buy the 2014 Tiguan. More

This is by far the worse car dealership I've been to in town, and I've done business with A LOT. We came in to see a pre-owned vehicle. We asked the salesman we got about the car's story, and got the el in town, and I've done business with A LOT. We came in to see a pre-owned vehicle. We asked the salesman we got about the car's story, and got the eloquent reply "it's a trade-in". We asked another simple question about the vehicle's history to which we got a hasty "I've been busy all morning I know nothing about this car" from the salesman. We should have left at this early sign of lack of courtesy. Inside the office, we got a very short, rushed, and dry review of the vehicle making us feel that we're really bothering this salesman and wasting his time with our business, and we were presented over $1000 of hidden fees besides GST, and told that that's the price so "take it or leave it". He was very condescending and basically did not care to rectify any misunderstanding. When we asked if we can make an offer like all car salesmen propose usually, the guy was cynical and said "sure but it's gonna be rejected right away". In all my dealings with car salesmen I have never encountered such an attitude. The overall demeanor was very nasty. We thanked the guy and walked to the manager. We complained to the manager not about the hidden fees since that wasn't really the issue, but about the rude and nasty conduct of the salesman, and that we are leaving the place with a very negative and displeasing experience and impression. The manager told us that we must have done something to provoke the salesman because he knows him well and this salesman cannot be accused of wrongdoing. He suggested that perhaps we just didn't like the guy and were being accusing for no good reason. He tried to lecture us on the nature of human relationships which was quiet comical as he was talking to a doctor and an engineer. This is the manager whose job description includes ensuring customer satisfaction rather than taking the employees' side and making things worse. He also assured us that the salesman we got was one of his best (really reassuring) and that our complaint must be invalid. He could not even accept our criticism. Anyway, I leave this for you to judge. I personally will not be doing any kind of business with a place that doesn't care about its customers nor their satisfaction and where the employees have a "carte blanche" from the manager to treat customers as they please when it really didn't require much for us to leave satisfied despite the failed sale. I am glad that there's another VW dealer in town. More