Northland Volkswagen

I filled out a work order list of warranty items online and booked the appointment. The dealer included a 30 point inspection, but never provided a report afterwards or explained what was done. only half and booked the appointment. The dealer included a 30 point inspection, but never provided a report afterwards or explained what was done. only half of the warranty items listed were documented and yet the service guy said everything was done on the list. Excuses for warning alerts on the dashboard but they said it never registered on the computer??? Plus they missed the parts we wanted replaced and when we went to pick up the car..."ooh well sorry your list was too long, go to the parts department and get it yourself"??? Northland VW More

The staff here are very friendly and skilled in vehicle repair and maintenance. I would recommend this dealership to anyone looking for car repair. repair and maintenance. I would recommend this dealership to anyone looking for car repair. More

Always courteous and efficient:) Never had any problems. Keep going back. Explain things well. Great! Keep going back. Explain things well. Great! More

Great service even when things are a bit challenging. Hats off to everyone there! Thank you! Hats off to everyone there! Thank you! More

Northlands VW was truly excellent! The entire process was seamless from end to end. I want to specifically mention Gwen and Yuda. They were great and I can't recommend them highly enou The entire process was seamless from end to end. I want to specifically mention Gwen and Yuda. They were great and I can't recommend them highly enough. More

My service advisor Kelsey was amazing, she answered all my questions, addressed all my concerns, very professional. my questions, addressed all my concerns, very professional. More

Great experience purchasing a Tiguan! Everyone was kind and helpful. Trade in was easy and offered a fair value. Everyone was kind and helpful. Trade in was easy and offered a fair value. More

Friendly staff, salesman was great to deal with very friendly, finance people were great too friendly, finance people were great too More

When I booked my oil change they couldn’t give me a quote or time frame. When I showed up for my appointment they said it would be an hour. After an hour, they said they didn’t know how much longer, after 2 or time frame. When I showed up for my appointment they said it would be an hour. After an hour, they said they didn’t know how much longer, after 2 hours they said they didnt know how much longer but they could shuttle me if I needed to go somewhere. I wouldn’t make it back before closing and they said I couldn’t pay for my service in advance. After 2 1/2 hours I said I needed to go and they said my car hadn’t gone in yet. They said booking a time doesn’t guarantee a time. I said I didn’t know when I would be available to bring it back and they didn’t care. I asked for compensation and they said they said they would look into it but I have not heard back. More

sales & service department was great sadly the finance department was not. sneaky and very dishonest department was not. sneaky and very dishonest More