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Northland Volkswagen
Calgary, AB
987 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 987 reviews
May 31, 2025
Excellent staff in every department and transparent. Went in for a tire swap and oil change. I’m not sure if the tire bags were reused but they were pretty dirty once returned to my vehicle with the win Went in for a tire swap and oil change. I’m not sure if the tire bags were reused but they were pretty dirty once returned to my vehicle with the winters which called for additional cleaning of the interior. I’d only ask for a little more cleanliness moving forward from the technicians. More
by Casey
Employees Worked With
Charlene Happy
May 23, 2025
Northland VW is the best! Honest service, so helpful with their shuttle service. I will never not own a VW having always had such a great experience with Northland! Honest service, so helpful with their shuttle service. I will never not own a VW having always had such a great experience with Northland! More
by Abby F
Employees Worked With
Bruce Lane, Jonathan Carr, Sydney Rose, Samantha Ramsay, Charlene Happy
May 22, 2025
I purchased a 2024 Volkswagen Atlas and have been consistently frustrated by ongoing issues with the VW Car-Net system. The vehicle does not respond to remote commands through the Car-Net app — no re consistently frustrated by ongoing issues with the VW Car-Net system. The vehicle does not respond to remote commands through the Car-Net app — no remote start, lock/unlock, or vehicle status updates. I’ve brought the car to this dealership three separate times, and despite their efforts, the issue remains unresolved. Each visit has ended with vague explanations, no real fixes, and no clear communication about next steps or escalation. For a brand-new vehicle, this kind of connectivity failure is disappointing — and for the dealership to be unable to address it after multiple attempts is even more frustrating. I expected better from both Volkswagen and this dealership, especially considering how heavily VW markets their digital features. I hope they find a solution soon, but until then, I can’t recommend this dealership based on my experience. More
by gurpreet.grover
Employees Worked With
Charlene Happy
May 21, 2025
Indeed, your sale and parts team were good, but I came across a staff who worked in service department.was making me so upset. I had my old Rabbit always had services in Fifth Avenue Volkswagen, I felt v across a staff who worked in service department.was making me so upset. I had my old Rabbit always had services in Fifth Avenue Volkswagen, I felt very comfortable with their service department. Today was my first appointment with your dealership after I bought a new Tiguan in your dealership. She didn’t explain me what happened on my car when I approached her to pick up my car. She just asked me to sign the paper and asked me to wait her at front. She didn’t tell me that my car wasn’t fixed and I will be contacted again upon the part arrival next week. If I didn’t ask her and I didn’t know my car wasn’t be fixed when you drove my car in the front side. My car’s seatbelt bucket was not working properly, I asked her what did I do, I could not fasten my seatbelt because it wasn’t be buckled. She said “I don’t know” and no advice at all, then she walked back to the garage. I felt she was not caring me at this stage as a customer and she didn’t have heart to do her job. I wonder if I will still come again for any service in the future. More
by Stephen
Employees Worked With
Foxton (Service department), Banks Shi
May 20, 2025
Friendly, knowledgeable, and skilled parts and service team. Very easy process for drop off and pick up. Of the options in Calgary this store is head and shoulders above the others. It’s the people! team. Very easy process for drop off and pick up. Of the options in Calgary this store is head and shoulders above the others. It’s the people! More
by calgaryron
Employees Worked With
Dale Sandberg, Charlene Happy
