Northland Volkswagen

Excellent customer service! I took my car in for an oil change and to replace a fog light. They also did a full inspection for free and sent me a detailed email explaining what I took my car in for an oil change and to replace a fog light. They also did a full inspection for free and sent me a detailed email explaining what my car needed and how much each item would cost. All I had to do was check the boxes for the work I wanted done — I really liked how simple and clear that was. But the thing I’ll never forget, and the reason they will always be my shop, is their kindness. They kept my car for over a week because I had nowhere to park it. That meant so much to me. Thank you so much for your exceptional service, Northland Volkswagen. You truly go above and beyond for your customers! More

Apart from their supplier issue, I was treated professionally and very well. More words required. professionally and very well. More words required. More

I am a longtime customer of NLVW in Calgary. The service staff are absolutely awesome. I was a little disgruntled with an error that occurred with a mechanic on my last visit however the service The service staff are absolutely awesome. I was a little disgruntled with an error that occurred with a mechanic on my last visit however the service advisor booked my vehicle in as soon as I was able to arrive and resolved the error in a timely, professional manner. My service rep was awesome. Very grateful. Thank you. More

Had an issue starting my 2005 Jetta. The battery was replaced at the initial service but would not start the next day. Had a lot of trouble getting in touch with a service agents. No one The battery was replaced at the initial service but would not start the next day. Had a lot of trouble getting in touch with a service agents. No one was picking up the line and messages were not being returned. My Jetta sat for a week before anyone responded to me or tell me what they thought the problem was. Another 5 days before the ordered part was installed. Very poor communication and customer service all round. More

Breakdown and proper communication to prevent misunderstandings about the service and bill. But there was a lack of that until I had to call/text them asking for a Service Manager. misunderstandings about the service and bill. But there was a lack of that until I had to call/text them asking for a Service Manager. More

Servicing was completed earlier than expected. Staff is friendly and answered all my questions. I recommend the Northland VW dealership. Staff is friendly and answered all my questions. I recommend the Northland VW dealership. More

Bought my vehicle from this dealer in 2021 and have had a good experience so far when it came to servicing my vehicle here good experience so far when it came to servicing my vehicle here More

Love how quick they responded to our requirements to a new car. We visited different Vw dealers, but Northland VW is the best! new car. We visited different Vw dealers, but Northland VW is the best! More

Service department was efficient and had my vehicle done in three hours far sooner than I expected. in three hours far sooner than I expected. More

Alejandro was excellent and did not employ high pressure sales techniques. Overall we were very happy leased. sales techniques. Overall we were very happy leased. More