Northland Volkswagen

Worst dealership. They sold me a 2024 vw atlas cross sport. It was a total lemon, headlights didn’t work, none of the interior controls worked. They had to buy it back They sold me a 2024 vw atlas cross sport. It was a total lemon, headlights didn’t work, none of the interior controls worked. They had to buy it back off of me after a lot of back and forth nonsense. They sold me another brand new 2024 vw atlas cross sport. It is also a lemon. I have brought it back for various electrical issues several times and they say they “reset it” and as soon as I drive away the problem is still there. Currently, the windshield wipers won’t turn off. After bringing it back and forth for appointments numerous times with no resolve, It has now been sitting in their lot for the past two months waiting for parts. I don’t get any updates and they don’t answer the phone. They’ve given me a rental at least but with no winter tires. They aren’t helpful with this situation and tried to rope me in to a new loan, offering me only a fraction of what I owe on the atlas. Don’t buy here. They’re only interested in the sale and won’t help you when the vehicle inevitably is full of problems. I should mention I also spent thousands on all the extended warranty. Seems to be useless. More

We loved the way they treated us and explained in detail regarding the car. We are very much satisfied and happy with their service regarding the car. We are very much satisfied and happy with their service More

The service was great. Friendly staff. I am happy with the work that was done on my car. Friendly staff. I am happy with the work that was done on my car. More

I had an excellent experience with the service department at the Northland Volkswagen dealership thanks to the service advisor Kelsey Rivest who was there when I drove in to drop off my vehicle and picked up at the Northland Volkswagen dealership thanks to the service advisor Kelsey Rivest who was there when I drove in to drop off my vehicle and picked up. From start to finish, she was incredibly friendly, professional, and attentive. What is usually a stressful experience getting service done on my vehicle was made easy and stress-free because of her. More

Service was good. The technicians did what we asked and were pleasant to deal with. The vehicle maintenance was done in a timely fashion The technicians did what we asked and were pleasant to deal with. The vehicle maintenance was done in a timely fashion More

Friendly service and quick turn around. Listened and gave appropriate recommendations without trying to upsell. Listened and gave appropriate recommendations without trying to upsell. More

Thanks to Charlene (service advisor) and Pete (service tech). Great service and quick turn around time tech). Great service and quick turn around time More

Fast and efficient service. Advisor very customer service oriented. Helped me out with screws for my front license plate Advisor very customer service oriented. Helped me out with screws for my front license plate More

Airbag malfunction with my vehicle within two months of purchasing, told it was not covered by warranty and had to order in part. Made an appointment for three weeks away and the service person didn’t sche purchasing, told it was not covered by warranty and had to order in part. Made an appointment for three weeks away and the service person didn’t schedule it properly. On appointment day I was told I needed to make another appointment because of this error so the following week when I brought it in, after a couple of hours they called and said they forgot to order the parts! So now I have to bring it back a third time for the same issue. Seriously regretting purchasing a VW at this point. More

Excellent customer service! I took my car in for an oil change and to replace a fog light. They also did a full inspection for free and sent me a detailed email explaining what I took my car in for an oil change and to replace a fog light. They also did a full inspection for free and sent me a detailed email explaining what my car needed and how much each item would cost. All I had to do was check the boxes for the work I wanted done — I really liked how simple and clear that was. But the thing I’ll never forget, and the reason they will always be my shop, is their kindness. They kept my car for over a week because I had nowhere to park it. That meant so much to me. Thank you so much for your exceptional service, Northland Volkswagen. You truly go above and beyond for your customers! More