Northland Volkswagen

Service was good. The technicians did what we asked and were pleasant to deal with. The vehicle maintenance was done in a timely fashion The technicians did what we asked and were pleasant to deal with. The vehicle maintenance was done in a timely fashion More

Friendly service and quick turn around. Listened and gave appropriate recommendations without trying to upsell. Listened and gave appropriate recommendations without trying to upsell. More

Thanks to Charlene (service advisor) and Pete (service tech). Great service and quick turn around time tech). Great service and quick turn around time More

Fast and efficient service. Advisor very customer service oriented. Helped me out with screws for my front license plate Advisor very customer service oriented. Helped me out with screws for my front license plate More

Airbag malfunction with my vehicle within two months of purchasing, told it was not covered by warranty and had to order in part. Made an appointment for three weeks away and the service person didn’t sche purchasing, told it was not covered by warranty and had to order in part. Made an appointment for three weeks away and the service person didn’t schedule it properly. On appointment day I was told I needed to make another appointment because of this error so the following week when I brought it in, after a couple of hours they called and said they forgot to order the parts! So now I have to bring it back a third time for the same issue. Seriously regretting purchasing a VW at this point. More

Excellent customer service! I took my car in for an oil change and to replace a fog light. They also did a full inspection for free and sent me a detailed email explaining what I took my car in for an oil change and to replace a fog light. They also did a full inspection for free and sent me a detailed email explaining what my car needed and how much each item would cost. All I had to do was check the boxes for the work I wanted done — I really liked how simple and clear that was. But the thing I’ll never forget, and the reason they will always be my shop, is their kindness. They kept my car for over a week because I had nowhere to park it. That meant so much to me. Thank you so much for your exceptional service, Northland Volkswagen. You truly go above and beyond for your customers! More

Apart from their supplier issue, I was treated professionally and very well. More words required. professionally and very well. More words required. More

I am a longtime customer of NLVW in Calgary. The service staff are absolutely awesome. I was a little disgruntled with an error that occurred with a mechanic on my last visit however the service The service staff are absolutely awesome. I was a little disgruntled with an error that occurred with a mechanic on my last visit however the service advisor booked my vehicle in as soon as I was able to arrive and resolved the error in a timely, professional manner. My service rep was awesome. Very grateful. Thank you. More

Had an issue starting my 2005 Jetta. The battery was replaced at the initial service but would not start the next day. Had a lot of trouble getting in touch with a service agents. No one The battery was replaced at the initial service but would not start the next day. Had a lot of trouble getting in touch with a service agents. No one was picking up the line and messages were not being returned. My Jetta sat for a week before anyone responded to me or tell me what they thought the problem was. Another 5 days before the ordered part was installed. Very poor communication and customer service all round. More

Breakdown and proper communication to prevent misunderstandings about the service and bill. But there was a lack of that until I had to call/text them asking for a Service Manager. misunderstandings about the service and bill. But there was a lack of that until I had to call/text them asking for a Service Manager. More