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North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.1
1,113 Reviews

7200 Yonge St

Thornhill, ON

L4J 1V8

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1,113 Reviews of North York Chrysler Jeep Dodge Ram Fiat

January 05, 2016

Warning warning!!!! Smooth cheats! I went in to buy a vehicle as the price seemed right, all went well until we got to the trade in value. That's when they teamed up against me and used More

by Ramguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn and sales manager Michael
Jan 06, 2016 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hello Michael. This is Brian Hoecht. I am the General Manager of the dealership. I want you to know that we do care about our customer experience such that I ensure follow up is done when consumers feel as you do. I have interviewed the individuals involved with your visit to our store from several different points of view: what was said to you regarding your trade and its value, and your overall experience. There are currently 14 vehicles like yours (2012 Sonata) for sale with kms ranging from 48k-115k. At retail, their values range from a low of $12,600 to $17,991. Your vehicle had $65kms. No dealer out there (who isn't looking to go out of business) provides retail value for trade-ins. Not sure where the $18,500 value you arrived with came from as there is no vehicle for sale by a dealer with that value even at retail. I do note that the lien payoff from your worksheet was $15,500, but the lien value on a recent model year vehicle rarely is its trade value unless you put a sizeable sum down when you purchased it. Additionally, your vehicle had a declared rear end accident repair so regardless of its appearance, that is a mandatory pass-along disclosure which we as a dealer have to provide to any purchaser who was to buy your vehicle from us. When you were here you also indicated that you had just begun shopping and did not yet have a value on your trade from another dealer. As of today, the vehicle you were here to consider purchasing (a 2013 Dodge Ram 1500 Crew Cab with only 53kms) has only been in our inventory since Dec 19, 2015. In our customer activity tracking system, there is both a customer who was in on that vehicle the day before you were here, and another on the day you were here. Such things do happen. Anyway, I'm not writing this reply to argue with you, merely to convey that as a dealership we do care about our customer experience and do follow up such matters. If you would like to discuss this further with me you may reach me at 905-881-5002.

Jan 19, 2016 -

Ramguy responded

Your are missing the point and let me be clear. Your dealership tried to rip me off by $3885.00 and yet you go around in circles to try to make it appear that no wrong was done by your sales person and manager. I wanted $15k for a trade in and you offered a little less then $12k this went back and forth and finally your sales person and manager agreed to giving me $15k but when the numbers were examined you were only giving me $12k and made it look like $15k by adding the difference to my payment. When confronted they SAID THAT THEY TRIED this!!!!!! So can we not say they there was lies and deception here? YES YES!!!! Nothing was done to correct the problem. I'm not an easy person to fool but boy you almost had me. As mentioned I would stay away from these people. I would strongly suggest that you watch the numbers and ask lots of questions. That's when they started to pressure me.

January 01, 2016

Always professional, and friendly Sara, and Shahab have always taken great care of me, and my family. Very professional people, who seem to have fun on a day to day basis. I think al More

by RandyN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Jane, Shahab
December 30, 2015

Worst dealership EVER! Trust me and stay away from this dealership. The sales department doesn’t give a crap after they’ve sold the car to you and then there is the serv More

by RS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paulo, Sarah, Sarah's boss
December 28, 2015

Smooth and professional I was in the market for a crossover and went to different dealerships to test drive different vehicles. I'd rank North York Chrysler at the top of my More

by Danial Sh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amin Rostami
December 23, 2015

Out of Town Buyer I purchased my newest car through Cyrus and he went above and beyond for me. As an out of town Buyer it was important that we communicate regarding t More

by Kristi D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrus
December 08, 2015

Terrible service Dealt with John Paul and had a terrible terrible experience. Didn't feel welcomed at all. Didn't feel like he was willing to help. When I spoke about More

by Moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Paul
November 30, 2015

Five Star dealership I just bought my vehicle from sales associate Shawn. I'm giving five stars to him, he is very professional, patient. his service was excellent! i wil More

by James.R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
November 29, 2015

Excellent.. Friendly Service Dealt with Cyrus and ended up purchasing two Jeep Wanglers... Cyrus was great to deal with and was good at making you feel like a true friend. Would r More

by M Teatero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrus
November 17, 2015

Consistent Friendly Service Whether it's for regular maintenance or a specific problem, I always receive friendly service from North York Chrysler. The staff are great! I alway More

by jen888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonora, Paulo, Brenda, Mike, Gordon
November 13, 2015

New "Fiat" was Enjoyable Fun, Friendly, Fast, Professional I purchased a Fiat 500C on Halloween, I arrived 30 minutes prior to closing. Everyone was in costume and it was a fun and friendly atmosphere, despit More

by JodijoFiat500c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Akhavan Yekta
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