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North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.3
1,110 Reviews

7200 Yonge St

Thornhill, ON

L4J 1V8

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1,110 Reviews of North York Chrysler Jeep Dodge Ram Fiat

November 25, 2013

I have visited this place on Saturday. I told sales person that I am willing to by a new car on following Monday, maximum Tuesday (and it is not a cheap one, the price for one I want is around $40.000) More

by LeonGL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
Jan 27, 2015 -

North York Chrysler Jeep Dodge Ram Fiat responded

North York Chrysler Jeep Dodge Ram Fiat said on 11/25/2013 06:21 PM Dear Leon We are truly sorry to hear about your recent experience at our dealership. We take complaints very seriously and excellent customer service is our number one priority. We get extremely busy on Saturdays with over 70 appointment costumers who are ready to make their purchase the same day. Due to this we sometimes have to ask our valued and prospect customers who are not ready to purchase on Saturdays to visit us during the week. As for trade-in value of your vehicle, the Sales person had mistakenly assumed that your vehicle had 298000 kilometers vs. 198000 and was only estimating without a proper appraisal from a manager. Please feel free to supply us with your contact information and i will get a manager to help you with any questions you may have. We would be more than happy to help you with your purchase and to give you a real trade-in value for your vehicle while you enjoy a complementary lunch at our cafe. We sincerely apologize for any inconvenience this may have caused you and hope to earn your business and restore your confidence in our company. Thank you. Best of regards, Roham Jamali Project Director at North York Chrysler Jeep Dodge Ram Fiat Phone 905 881-5002 Ext 3704 Email: roham.jamali@northyorkchrysler.com LeonGL said on 11/26/2013 10:22 AM And regarding the misunderstanding, it is not correct, your sales person was writing everything down, and he double checked the mileage of my old car. LeonGL said on 11/26/2013 10:21 AM I already did sign a contract with different dealership North York Chrysler Jeep Dodge Ram Fiat said on 11/26/2013 11:10 AM Dear Leon, Again, we are truly sorry and wish to one day be able to earn your trust and business. We hope that your new car brings you and your family joy and happiness. We all make mistakes and unfortunately that includes sales representatives. Sales representatives are not experts on vehicle evaluation and should not give estimates. This matter will be discussed in our next sales meeting to prevent it from happening again. We do our best to always improve the way we do our business and learn from our mistakes. Please accept our apologies. Best of regards, Roham Jamali Project Director at North York Chrysler Jeep Dodge Ram Fiat Phone 905 881-5002 Ext 3704 Email: roham.jamali@northyorkchrysler.com

November 19, 2013

The customer service is excellent at this dealership. The employees there are loyal, honest, and friendly. Roham is very thorough, knowledgeable, and efficient. I am very pleased with the services this deale More

by NadineChesterLe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roham
November 19, 2013

amazing costumer service and attitude, i didnt have to send too much time explaning my budget and they were very honest in letting me know what i can get exactly for my money's worth. plus they have great More

by alexchan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roham
November 18, 2013

The customer service is excellent at this dealership. The workers there are loyal, honest, and friendly. Karina is very thorough, knowledgeable, and efficient. I am very pleased with the services this d More

by AndreaDiRosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karina Svetlaeva
November 01, 2013

he is good saler,very professional,really knowledgeablefor all peoducts.he gave me very good service,and price for the vehicle! i am very glad! More

by jing1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ken zhang
October 31, 2013

The evening that we picked our vehicle up from the lot, it broke down on the highway home. We found out later that the vehicle would not start for them after washing it for delivery. They called around to More

by Fischs3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Tuckerman, Moe Sahakian
October 18, 2013

Hello I'm hoping I can recommend your Dealership Hello I'm hoping I can recommend your Dealership , I purchase 2004 Honda Accord NICE CAR! ,first day Driving back to Oro Barrie Area The Drive's More

by bucky1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrei.Kokanov
October 10, 2013

I went in to buy a Jeep. Roham assisted me from start to finish. He was very friendly, kind and honest (you don't find a lot of down to earth and honest car salesmen any more). I traded in my car and got a More

by ArianAz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roham Jamali
September 04, 2013

Overall had a great experience, Raham showed excellent customer service throughout the purchase. Knowledgeable and friendly staff in all areas of the dealership..Thank you.. More

by mpior1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raham Laridasht
August 29, 2013

I took a big chance on buying a used 2011 C250 4MATIC all the way from Ottawa. I started asking questions via email and a couple of phone calls . Ken called me to make sure I knew about an accident the car More

by rob10count
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Zhang