North Shore Kia

North Shore Kia in North Vancouver, BC, has excellent service. When our Sorento needed a new water pump, NS Kia paid for the vehicle to be towed from the Sunshine Coast, on the ferry, to their dealershi service. When our Sorento needed a new water pump, NS Kia paid for the vehicle to be towed from the Sunshine Coast, on the ferry, to their dealership. When the part was not readily available (2 week wait), they took a pump out of another vehicle on the lot to get us back on the road ASAP. Today, they fixed a stuck power driver seat and a few other little things on our 10-year old Sorento, drove me around the north shore while I waited, and gave me a very reasonable bill for the repair. My wife drives a 2017 Kia Soul EV; it has never needed any repairs, but I'm sure it would be handled well at NS Kia. I am very happy with both my Kia's and with North Shore Kia. More

Manu and Dave answered all of our questions and provided the details we requested about the Telluride we ended up buying. Additionally, Manu has been available to answer any additional questions we may hav the details we requested about the Telluride we ended up buying. Additionally, Manu has been available to answer any additional questions we may have as we learn the systems on our new vehicle. We appreciate the service they provided. More

Had a positive experience. All staff I dealt with were positive, friendly and hopeful. They answered all my questions and were upfront about the limitations and ways to extend All staff I dealt with were positive, friendly and hopeful. They answered all my questions and were upfront about the limitations and ways to extend my battery life, etc. All staff were helpful. I was a special case. I lived out of town they were able to easily accommodate my situation. The Niro EV is great and I’ll likely never go back to a gas powered car again. If I buy a Kia EV again, I’ll definitely call these guys first (even before my local in town dealer). Thanks guys! More

This dealership keeps getting worse. I regret ever buying or taking my car for service. I was lured by the promise of a 2 year lease, only to told the minimum was 3 years. Upsold an e I regret ever buying or taking my car for service. I was lured by the promise of a 2 year lease, only to told the minimum was 3 years. Upsold an extended warranty that the wasn’t honoured when needed. My partner then bought a new car in which the electronics failed; Warranty only 3 years, so not covered at 42 months. Had to chase them for 2 months to order parts I was willing to pay (Part was 4 days shipping from Ontario). Required service every 6000 km, rather than 12000 per owners manual because driving 15 km daily to work in the city is “harsh conditions”. Routine maintenance takes 4+ hours, while you sit in the “lounge”, only to discover your car was parked over in the Rona lot 2 hours ago. Go to a different Kia dealership, or even better by a VW or Tesla. More

Disgusting quality of work. Rude service manager Ben, unconcerned general manager Colin. Better to avoid this service. Rude service manager Ben, unconcerned general manager Colin. Better to avoid this service. More

I had a great experience purchasing a car from NS Kia today. The staff was friendly, knowledgeable and worked with me to get me into a new car. Their customer service was fantastic! today. The staff was friendly, knowledgeable and worked with me to get me into a new car. Their customer service was fantastic! More

Not happy, Moved plans to view a vehicle confirmed with dealership to test drive, before I moved off to test I was told the car was sold and couldn’t test drive. Pretty bad way to deal with potential custo dealership to test drive, before I moved off to test I was told the car was sold and couldn’t test drive. Pretty bad way to deal with potential customers, especially if they want repeat business. More

Didn't realize that for years NS Kia had been charging for a service that was only to be checked on the service plan! In addition.. on my last service.. they were to check the battery... it appeared that for a service that was only to be checked on the service plan! In addition.. on my last service.. they were to check the battery... it appeared that they looked under the hood to see if it was still there. Yup.. it was.. the battery died while on a trip... it was 11 years old!!! Really people... for every service since I bought the vehicle from you ... in 2009... you failed me big time. More

The service department is totally incompetent. My 2019 EV Sol was brought in 5 times, to simply repair the electric door latch. They ordered the parts wrong on 3 separate occasions, and then lost My 2019 EV Sol was brought in 5 times, to simply repair the electric door latch. They ordered the parts wrong on 3 separate occasions, and then lost the original parts in the process. My car was returned to me for nearly 3 weeks with the entire door handle missing, covered with paper tape. Then they needed to keep the car for 5 days while they re-ordered the parts they lost. I actually still don’t have my car back yet, and this started 6 months ago. Imagine if my car had a serious problem that needed repairing….? More

Our family was looking for a car for our daughter and son-in-law with special needs and we had some very special requirements. Dave - the sales manager and the sales person David were attentive, and did son-in-law with special needs and we had some very special requirements. Dave - the sales manager and the sales person David were attentive, and did their very best to accommodate. It was with great joy that a KIa Rio was settled on. The rest of the purchase process was wonderfully handled by the entire team. Barb the finance manager is very pleasant and extremely proficient in her job and got us a good rate through KIA, and assisted with kindness and a gentle manner. Thank you to an amazing team!! More