North Hill Mazda

A Complete Nightmare Experience with Mazda and north hill mazda If I could give zero stars, I would. My experience with Mazda and north hill mazda has been nothing short of a nightmare, riddled with lies, mazda If I could give zero stars, I would. My experience with Mazda and north hill mazda has been nothing short of a nightmare, riddled with lies, negligence, and complete disregard for their customers. Here’s What They Did: Lied About the Car’s Condition: I purchased a brand-new 2025 mazda3 GS AWD on 7 November , expecting it to be free of defects. Within days, I noticed a concerning noise coming from the vehicle. When I brought it to Ushindi Maombi (salesperson) attention(He mentioned while selling that there will be some sound which will go away after some time as this car is brand new) , he brushed it off as "normal" and claimed it would be some dust or debris. This was a blatant lie. As I later discovered, He were fully aware of the problem but chose to cover it up rather than addressing it. Performed Unauthorized Repairs: After repeatedly dismissing my concerns, they suddenly decided to replace the throttle body without my consent. I explicitly emailed David Sosa and Alex Rosas asking them to hold off on any repairs until I provided written approval. Not only did they ignore my instructions, but they went ahead with the replacement anyway, showing a complete lack of respect for my rights as a customer. Ignored My Emails and Concerns: When I tried to escalate the issue, I sent multiple emails to both the service department and the manager. Not a single response. The silence was deafening. This dealership doesn’t just lack accountability they seem to believe they’re above basic customer service standards. Disregarded Consumer Protection Laws: Their actions violate Alberta’s consumer protection laws, which require consent for repairs and prohibit misrepresentation of products. Instead of operating with honesty and integrity, this dealership has shown outright contempt for its customers. Why You Should Stay Away Deceptive Practices: They knowingly sold me a car with an issue and covered it up - No Respect for Customers: They ignored my concerns and blatantly disregarded my instructions - Unethical and Unprofessional: From their false assurances to unauthorized actions, they’ve shown they care more about their profits than their reputation or customers. My Advice Don’t make the mistake I did. Avoid this dealership and think twice about trusting Mazda with your business. This has been the most exhausting and disappointing experience I’ve ever had with any company. Instead of driving away happy with a new car, I’m left with frustration, wasted time, and a complete loss of trust in this brand. Mazda and North hill Mazda, you should be ashamed of how you treat your customers. If this is how you handle a new car sale, I can only imagine what others have experienced. Fix your practices, hold yourselves accountable, and start treating people with respect. More

This was my son's first car buying experience and so we, as his parents, went along. It was frustrating, stressful, full of errors and delays. The salesperson Ramiro made promises then reneged, had poor com as his parents, went along. It was frustrating, stressful, full of errors and delays. The salesperson Ramiro made promises then reneged, had poor communication, made many errors in paperwork, and promised services that were "forgotten" until we asked for work orders etc, delayed the purchase unnecessarily and even tried to blame my son for delays and mistakes he made! When trying to tell the sales manager of our frustration with the process he wouldn't listen, cut us off and was angry and rude even though we never raised our voices and the strongest language we used was to say how frustrating the process had been. One of the worst experiences we have ever had. More

We went to look at a vehicle that I had found on their website. Every staff member we had any contact with was amazing! They were very friendly and they made us feel very welcome! Donna was our salesper website. Every staff member we had any contact with was amazing! They were very friendly and they made us feel very welcome! Donna was our salesperson and she was just wonderful! She was fantastic and was extremely helpful! We could not have asked for better! David Sosa went out of his way to help us all make a deal! Truly amazing! Though we bought a used car, we showed up to our car in the Dealership with a bow on it! Never been treated like that before…just thrilled! They make you feel special no matter who you are! Not many Dealerships are like that, more like you are bothering them! We love our car, we love the experience of getting one, and we love the people at North Hill Mazda for their exceptional professionalism and commitment to all who walk into their Dealership! We can’t thank you enough for all that you have done! Thank you! More

Amazing service from the whole Team. Ramiro from sales was outstanding during our purchase. Gayle at service is always a smiling face to welcome you in. The whole team is amazing! Ramiro from sales was outstanding during our purchase. Gayle at service is always a smiling face to welcome you in. The whole team is amazing! More

All the service agents are knowledgeable, courteous and helpful. Service is very prompt and the dealership tells you what to expect for the work to be done and the cost. helpful. Service is very prompt and the dealership tells you what to expect for the work to be done and the cost. More

SIX stars out of 5! ! We visited North Hill Mazda recently in our quest to purchase a new vehicle. The dealership had been recommended by someone who had also recently pu ! We visited North Hill Mazda recently in our quest to purchase a new vehicle. The dealership had been recommended by someone who had also recently purchased a vehicle and been very happy with the service. We were extremely pleased with the personalized service, the time and especially the extra effort on our behalf from Donna, the Senior Product Advisor and David, the General Sales Manager. I could not believe the helpful atmosphere and attitude of all staff at the dealership. Many pitched in to provide us with information, a friendly hello or comment. Having worked with small businesses for many years, I was absolutely amazed at the focus, help and care given potential customers. North Hill Mazda could also go into the business of teaching and training other businesses in service, sales, relationship development, follow-up and friendliness. Whether you’re considering a Mazda or not, you should try this dealer and their vehicles! They are a first rate automobile dealer and VERY NICE people! More

I bought my first new car in Canada at North hill Mazda 4 month ago, all the staff were many kind, diligent and made it so easy for us, big thanks to all the team, great dealership. month ago, all the staff were many kind, diligent and made it so easy for us, big thanks to all the team, great dealership. More

We had pretty incredible buying experience here and wanted to share it. First of all, no pressure and "I will talk to manager to see what we can do" approach was present. It was simple, we establish wanted to share it. First of all, no pressure and "I will talk to manager to see what we can do" approach was present. It was simple, we establish what we are looking for provide reasonable offer for the car and we got acceptance. Oleksi was great to deal with and overall, superb sales process. On the delivery, he has provided excellent overview of all the feature and how to sue them. I read review and picked few dealerships based on that and North Hill Mazda came on top so More

Amazing customer service!!!! GREAT team of professionals who care about your needs and will help you find the right car! David Sosa was very knowledgeable and helped us find what we needed within our budget who care about your needs and will help you find the right car! David Sosa was very knowledgeable and helped us find what we needed within our budget. He went above and beyond in helping us. We love our new CX-30 and would definitely come back once our lease is over. More

A big thank you to David Sosa for helping us find our new Mazda CX-5!!! We absolutely love it! Sales process was smooth, David explained to us all the fees and all the relevant warranty and products, he expl Mazda CX-5!!! We absolutely love it! Sales process was smooth, David explained to us all the fees and all the relevant warranty and products, he explained in detail the difference between lease and finance and the pros and cons of which, he also helped us narrow down the type of car we need. We recommend this dealership and David Sosa. More