North Bay Toyota

My car was booked in for new rims and winter tires, they said it would take two hours and it was right on tire all the staff I dealt with very professional and courteous said it would take two hours and it was right on tire all the staff I dealt with very professional and courteous More

Bought a 2020 Rav4 in Apr '24 from North Bay Toyota and made an appointment for May '25 for the first oil change. Took the day off work to drive from Sudbury and upon arrival was told by the service desk t made an appointment for May '25 for the first oil change. Took the day off work to drive from Sudbury and upon arrival was told by the service desk there was no record of an appointment and there weren't enough kilometers on the vehicle to warrant an oil change. After returning home, I sent an email to the general service email account, and copied Peter Kalmo, the service manager, attaching the confirmation email of the appointment and the surprise of an unnecessary day off work and trip. I received no reply, acknowledgement, expression of concern or thanks for the feedback. This week (Sep '25), I had a 2 p.m. scheduled oil change/service and was told it would take approx. 1 1/2 hrs. While waiting, I watched vehicles being washed before being returned to customers. At 4:20 p.m., the service rep advised me the rear brakes and rotors should be replaced and that they could be done before closing at 5 p.m. at an added cost of $750. I had already been waiting for almost 2 1/2 hrs, so advised I would have the brakes done later. At 4:45 p.m. service was complete. I asked if they would wash my vehicle as they had done for prior customers and was told the washing bay was closed. I don't know the reasons for the lack of consideration or complacent view towards customers, but after having only two experiences with the service department and both being unpleasant, I won't return for a third. Expressing my disappointment to the service manager will be disregarded, so instead, I'm posting this review. More

Best experience I've ever had buying a car. Very professional with no feeling of sales pressure. Thanks Roberto Very professional with no feeling of sales pressure. Thanks Roberto More

Excellent service, friendly staff,Brent answered all our questions ,clean dealership would recommend this dealership.Thanks questions ,clean dealership would recommend this dealership.Thanks More

The people are friendly and courteous, they took the time to answer my questions & explained things very well! to answer my questions & explained things very well! More

Another good experience with Shane as he took his time to explain new features that were not part of the 2021 model...not his fault that Toyota Canada made us wait over 3 months for vehicles to come in... explain new features that were not part of the 2021 model...not his fault that Toyota Canada made us wait over 3 months for vehicles to come in... More

Sales and maintenance have always looked after us very well. That is the main reason we stay with Toyota. well. That is the main reason we stay with Toyota. More

Friendly, courteous and answered all of our concerns with the purchase of our Platinum Highlander. Thank you. the purchase of our Platinum Highlander. Thank you. More

Very accommodating, my salesman answered all our questions and was very versed in new technology questions and was very versed in new technology More

Roberto is amazing to deal with. He listens and understands what you are looking for. He listens and understands what you are looking for. More