Nissan of Nanaimo

This dealership is as unprofessional as it gets.Hidden This dealership is as unprofessional as it gets. Hidden fees in the thousands. Sketchy sales practices, including trying to sneak in a '999' behind This dealership is as unprofessional as it gets. Hidden fees in the thousands. Sketchy sales practices, including trying to sneak in a '999' behind an agreed upon price. Dinging the credit report twice for no reason, missing every delivery promise possible, charging above manufacturer's recommendation rates, backing out of deals to re-sell and a bigger price - you name it, they do it. There is no hope to have this run any better because it starts at the top. Their senior staff - Khaled in particular - has a temper and no ethics, the owner - Justin - is MIA and is unreachable. This is what you will deal with if you have a problem. These people think that the parts shortage would last a life time. In reality, they will be back to their usual begging practices within a year, where the supply and demand will no longer be on their side. Please do your research. Not all dealerships are like that. Some manage to remain professional even at times like this when they can make some extra money, because they focus on building long-term relationships. More

Never go back. I was “approved” a month ago. Jumped through all the hoops. And not one call back. Not one worker called to say, “we’re sorry but we can’t get you approved”, nothing. We got nothing. And through all the hoops. And not one call back. Not one worker called to say, “we’re sorry but we can’t get you approved”, nothing. We got nothing. And this is the 3rd time it’s happened. More

DO NOT BUY FROM THEM!! They have no clue when it comes to selling cars they say anything promise anything just to get you out the door then when you come in for the all the things they promise & even write o selling cars they say anything promise anything just to get you out the door then when you come in for the all the things they promise & even write on the contract they deny service saying oh this an older service program ( hows it old when i got it 5 mins ago?) They continue to over charge you for the free service you were promised. They will call you daily to upgrade your car even though its new. They always want to refinance you just so you loose your current payments & they make more sales. THIS PLACE IS A JOKE !!! More

Very dishonest dealership! They will say and do anything just to make the sale and once they do they could care less about anything else! The Sales Manager Khaled is a typical used car sales manager and use just to make the sale and once they do they could care less about anything else! The Sales Manager Khaled is a typical used car sales manager and uses every trick in the book to get you to buy a car. Do you self a favour and buy a car somewhere else. More

Have left messages the past week, hoping our salesman and finance manager would have the courtesy to return our call. We have unanswered questions, please? finance manager would have the courtesy to return our call. We have unanswered questions, please? More

I would not go to this dealership, they sold me a Sierra long distance since I was in school and the bumper is covered in paint from the last owner and they refuse to fix it or even call me back, they are c long distance since I was in school and the bumper is covered in paint from the last owner and they refuse to fix it or even call me back, they are completely unprofessional and complete scabs More

We recently bought a Subaru Crosstreck from Mack Chomin. We are very please with our Subaru Crosstreck and the trade in on our older Subaru Outback.Mack is very personable and helpful. It was a pleasure d We are very please with our Subaru Crosstreck and the trade in on our older Subaru Outback.Mack is very personable and helpful. It was a pleasure doing business with him and the rest of the staff at Nissan of Nanaimo. I would highly recommend Mack and Nissan of Nanaimo to anyone. Bruce Gerrish, Jane Bockman More

Efficient process and stress free. Went above and beyond for us. Not the typical dealership experience, will definitely be returning and recommending to others. Thanks Chris! for us. Not the typical dealership experience, will definitely be returning and recommending to others. Thanks Chris! More

Horrible experience I bought my 2019 Silverado was smooth then but last month was enquiring about 2020 Nissan kicks. They started off trying to say I didn’t qualify needed a co-signer. I knew I had good cred then but last month was enquiring about 2020 Nissan kicks. They started off trying to say I didn’t qualify needed a co-signer. I knew I had good credit. They said they only deal with 2 banks. Was from out of town. They left me at end of 2nd day with no financing complete. I was the first one in at 7:00 am and left with nothing. I get back home and they were still giving 3 different stories about financing. In the end the Manager Morgan and finance Michaela Smith lied. I didn’t listen to my gut. Morgan said I was being rude yet I was explain my bad experience there. “we did this and that for you!” We delivered your ccar and your choice of car to you. It’s not about the customer it’s only about the sale. I am never going there ever again. Save your dignity. Many other dealerships in this world. I said let me talk to your Manager. He said, “I am the manager” I’m like I’m never coming back. I was only asking for my free gas cards and headsets. He’s like I can’t help you they are closed my accounting. I said this sake was over a month ago. Anyways it’s the tone and dishonesty About the banking stuff. They said they couldn’t disclose the interest rate to me. Huh right. Red flags. Unhappy Customer :( More

I sent a customer of mine & Khaled helped find the right deal she wanted within what they wanted to pay quickly. Very knowledgable & helpful with tge whole referral and process! deal she wanted within what they wanted to pay quickly. Very knowledgable & helpful with tge whole referral and process! More