Nissan Gabriel St-Jacques

I am disappointed with the level of service provided by this dealership. Unfortunately, my brand new electric 2023 vehicle stopped functioning properly after just two months of use. The car's basic functio this dealership. Unfortunately, my brand new electric 2023 vehicle stopped functioning properly after just two months of use. The car's basic functionality, such as movement and battery life, has been severely compromised. Despite seven days of investigation, the dealership identified a faulty component as the cause of the issue. While I understand that such incidents can happen, it has been frustrating to learn that the replacement part is on backorder, resulting in my car sitting idle at the dealership for the past five weeks. Moreover, I was not provided with a replacement vehicle during this time, and the dealership has been lacking in communication regarding the status of my car. It required numerous phone calls and my involvement with Nissan Canada to secure a rental car, even though the dealership has electric courtesy vehicles available. This lack of attentiveness to customer service is disheartening. Given my experience, I cannot recommend this dealership to others seeking a satisfactory car-buying or servicing experience. More

Best service ever from all staff in the service department. They are always going out of their way to assure that you are happy and satisfied with the service and work that they provide. I have department. They are always going out of their way to assure that you are happy and satisfied with the service and work that they provide. I have never been disapointed with the sales and service depts. A special hats off to the service manager Haig Narinian who recently went out of his way to help me out with a minor accident I had at a McDonalds with my car.he took care of all the repairs with the owner of McDonalds..A special thanks also goes to the owner of McDdonalds I will always remain a faithful customer to his restaurant on st jacques as well as gabriel nissan on st jacques. Gary Franck More

Really disapointed with staff methods for covid-19 prevention. At least 10employees we're present zero masks, zero social distancing between employees AND customers. Talking to customers in front of p prevention. At least 10employees we're present zero masks, zero social distancing between employees AND customers. Talking to customers in front of plexi-glass instead of behind. Wearing a mask should be the minimum professional thing to do mid-pandemic. More

Excellent service and thorough explanation of the problem and what to expect for repair work, price, and schedule. The waiting room and wifi is also great! Thanks Eric! and what to expect for repair work, price, and schedule. The waiting room and wifi is also great! Thanks Eric! More

Very friendly car dealer. I purchased my car at this Very friendly car dealer. I purchased my car at this dealer and my car has been taken care by them all the time, including tyre exchange, oil exchan Very friendly car dealer. I purchased my car at this dealer and my car has been taken care by them all the time, including tyre exchange, oil exchange, other maintenance and minor problem solving. Great service in maintenance. Making appointment is easy and flexible. Reasonably priced service by knowledgeable technicians. They have very welcoming atmosphere and people are very responsible. I highly recommend them! More

On time ,efficient and thorough. Also reminds me of any issues ahead of time in readiness for the next service appointment at a minimum service charge. issues ahead of time in readiness for the next service appointment at a minimum service charge. More

The service person was most courteous, patient and obliging. Eric, the mechanic explained all I needed to know about what had to be done. Thanks obliging. Eric, the mechanic explained all I needed to know about what had to be done. Thanks More

Great and Efficient service by Eric and the receptionist taking payment . Special mention to David in talking to me about the Murano ..Thanks Every one taking payment . Special mention to David in talking to me about the Murano ..Thanks Every one More

Kept our $4059 security deposit after lease transfer! Confirmer our $4059 security deposit will be reimbursed automatically by Nissan finance within 1 week by after we transfer our lease. They took an add Confirmer our $4059 security deposit will be reimbursed automatically by Nissan finance within 1 week by after we transfer our lease. They took an additional security deposit from the guy who took over the lease, charged us the transfer fees and gave the car to the new guy. Nissan finance now says that they should have reimbursed us. They blame each other and both refuse to refund. It’s been 8 weeks. This money was to pay our daughter school fees. I am not sure what we are going to do. And there customer service doesn’t reply to our emails. Please avoid them at any cost!! They are really friendly but they are not faithful! More