Niagara Chrysler Dodge Jeep

What a scam, be aware of non oem parts will be installed at this dealership to your vehicle without telling you, and try to cover it with paperwork that you signed or lie about the OEM part is 3 months away at this dealership to your vehicle without telling you, and try to cover it with paperwork that you signed or lie about the OEM part is 3 months away. I don't understand how this dealership get away from Dodge Ram head office, how is non oem parts is allowed to be installed at the official dealership, how is third-party installer can work on behalf of official dealership without my permission, I paid for the dealership to work on my truck but they turn around get someone to work on it. You can imagine they profile it from subletting works. What a scam. More

What a nightmare. My family bought a Dodge Ram truck from this dealership. The first was a lemon with only 7,000 km—it spent over 4 months in service, and a manager My family bought a Dodge Ram truck from this dealership. The first was a lemon with only 7,000 km—it spent over 4 months in service, and a manager even told my father he should “burn it for insurance.” They sold my family a truck that when driven off the dealership lot, it wouldn't start. They even gave it back to him saying it was fixed, only for him to go to the store and it does not start again. Eventually, they replaced the vehicle. That replacement truck is now mine, and I experienced a similar situation all over again. My truck was at the dealership for over a month. They performed trial-and-error repairs, never provided a clear solution, and billed me for repairs that didn’t fix the problem. They would call me, and every time say, "We are confident this will fix your truck." Then continued to tell me “We are getting close to fixing your truck." Only to see tech notes of the same results every time. Each repair they performed had the exact same result, the truck being in the same state as before. They admitted in writing there was no guarantee, after I had already been trusting them for a month, yet continued asking for more money for more guesses, but also told me I can come pay them and have my truck back, still broken and undriveable! When I spoke with the GM, Andrew Page, he was initially helpful. But when I followed up, he answered with an attitude, falsely accused me of lying, and completely dismissed my concerns. Once I began documenting our calls after being falsely accused of lying and disrespected, he refused to speak with me at all. They claimed I “asked” for a PCM replacement—when in fact, they told me that was the fix, after a failed first repair. They later reduced the bill after I challenged it, but kept insisting it was my idea, which it wasn’t. They continued to speak to me as if it was my fault they could not fix my truck and not dodges. I continuously was spoken to as if I was some how responsible for them wasting time on my truck and not being able to fix it. In the end, I had to pay to get my truck back in the same condition—or worse than when I brought it in. Only to have to now tow it and bring it some where else to continue the process, because I refuse to give any more money to this dealership after the GM, Andrew Page, decided to falsely accuse me of lying and talk down on me. Completely ignoring my concerns of not having a vehicle for a month, and the service managers speaking to me as if everything was my fault, not taking any blame for this ridiculous situation. I documented everything. This has been the worst customer experience I’ve ever had. I will never return, and I strongly suggest others avoid this dealership. More

I'd like to thank everyone at the Niagara Falls Chrysler Dealership. Best understanding and professional service I have received. Hands down one of the best experiences I have had with a dealership, I would Dealership. Best understanding and professional service I have received. Hands down one of the best experiences I have had with a dealership, I would highly recommend them. More

We're from Nova Scotia. Our truck broke down in Niagara. The service department quickly determined we had serious engine issues. Jason Zarb did a terrific job of showing us Our truck broke down in Niagara. The service department quickly determined we had serious engine issues. Jason Zarb did a terrific job of showing us our options, finding the right vehicle for us and getting us a fair price for our old one, which I'm sure they didn't want. He was professional and helpful without being pushy. Alellie Gomez very quickly and professionally arranged the financing for us. She was knowledgeable and efficient. Finally, Pamela Shavalier somehow managed to get us licensed and on the road before closing time. Overall, they managed to turn a stressful situation into a good experience. More

Customer service was amazing. Found us exactly what we wanted. Very helpful in everyday. Very friendly and knowledgeable. Would recommend them to anyone looking. Found us exactly what we wanted. Very helpful in everyday. Very friendly and knowledgeable. Would recommend them to anyone looking. More

Great service every time I visit. The service advisors are always friendly, attentive and well informed. The lady in the service area is very welcoming and always quick to offer coffe The service advisors are always friendly, attentive and well informed. The lady in the service area is very welcoming and always quick to offer coffee and water. Great experience...every time! More

Great service very friendly and treated well couldn’t be happier Jason and Scott awesome happier Jason and Scott awesome More

thank you very much for the excellent service and for fixing my durango in a timely and efficient manner fixing my durango in a timely and efficient manner More

A great dealership to deal with. We are from way out of town, was able to make a deal with them and they had everything set to go when we arrived to close deal. A very team orienta We are from way out of town, was able to make a deal with them and they had everything set to go when we arrived to close deal. A very team orientated staff, with everyone helping each other out. Also very upfront to deal with. Signed a very satisfied customer. More