Newmarket Nissan

Service Department Failure The fixed operations manager, Dave, is the rudest and most unprofessional person I have ever encountered at a dealership. After attempting to make a s The fixed operations manager, Dave, is the rudest and most unprofessional person I have ever encountered at a dealership. After attempting to make a service appointment, I was hung up on twice and left on hold for over 4 minutes. I asked for the manager so that I could express my displeasure and he brushed me right off, as if hanging up on customers and leaving them on hold for lengthy periods of time is acceptable. Competition is fierce. Good customer service is a must these days, and there's NO excuse for not providing this. This is an operational problem and I think Dave's manager needs to have a better look at these operations - because this now has me at 0 for 2 for any kind of good service at this facility. I will surely be looking for another dealership that knows how to treat their customers. More

Our first Nissan We came in looking to replace our family car, and Melissa was extremely helpful. She answered all our questions about the Pathfinder, knew the vehicle We came in looking to replace our family car, and Melissa was extremely helpful. She answered all our questions about the Pathfinder, knew the vehicle well, and helped us welcome our first Nissan into the family. Everyone involved, from Melissa to Kerry to Bobby and Vince helped us with a great purchasing experience. All around great journey with the dealership--from start to finish. More

Finally a Great Experience Purchasing a New Vehicle Had a great experience visiting Newmarket Infiniti Nissan on several occasions to determine best vehicle for our family. We took our time and test dr Had a great experience visiting Newmarket Infiniti Nissan on several occasions to determine best vehicle for our family. We took our time and test drove a few vehicles before making a decision on the Pathfinder. We dealt with Peter everytime. Peter was patient during our research and answered all our questions about the vehicles or was able to get back to us with the information, never once asking when we were ready to negotiate or make a deal. He was very cheerful and pleasant to deal with. A special thanks also Michael (I believe) in finance. Going to the back room so to speak to finalize the paper work there was no pressure or sales tactics used to purchase any extras. Thanks Peter and Michael for great customer experience. More

If you are serious about buying or leasing a car Buying or leasing a new vehicle can be an extremely frustrating experience - pushy sales people and bad service is typical for the industry but this i Buying or leasing a new vehicle can be an extremely frustrating experience - pushy sales people and bad service is typical for the industry but this is not that kind of dealership. I have now had 3 vehicles from Newmarket Infiniti Nissan and have had all of them serviced there without issue. Dwayne Nicholson and his team are excellent - they take the time to understand your needs and work with you to get you where you need to be. On my last visit, Dwayne referred me to Melissa Shelley who worked with me to get into my latest vehicle a 2016 Nissan Rouge. Melissa knows the product line up like the back of her hand and took the time to take me through all the options and answer all my questions. Dwayne and Melissa helped me transition out of my 2014 lease on a QX60 early and really worked hard to get the price where I needed it to be. I have no hesitation recommending this dealership to anyone who is in the market. Really great people work at Newmarket Infiniti Nissan both in sales and in the service department. I've been to other dealerships over the years and the sales/service here is just so much better than anywhere else. Go see Dwayne's team, you won't be disappointed. More

GREAT CUSTOMER EXPERIENCE! Thank you Melissa and the entire Newmarket Infiniti Nissan team for getting my wife and I into our new Murano!!! We truly appreciate all the time and Thank you Melissa and the entire Newmarket Infiniti Nissan team for getting my wife and I into our new Murano!!! We truly appreciate all the time and effort you all contributed to making this purchase such a smooth and seamless one. Melissa, you provided us with such remarkable service! You're so cheerful, friendly, and very knowledgeable of the Nissan brand and products you offer. My wife and I can't thank you enough and we look forward to continuing a long lasting sales relationship with you and with Newmarket Infiniti Nissan. Best Regards! The Champagne's More

Friendly, Shahyad was very patient as we changed our minds several times about what car to buy. The team was very friendly and helpful and knowledgeable about t Shahyad was very patient as we changed our minds several times about what car to buy. The team was very friendly and helpful and knowledgeable about the cars. Very good experience with the finance and warranty purchase process. More

I actually enjoyed buying a car For the first time ever I actually enjoyed buying a car. Melissa was very helpful throughout the entire process from the first test drive to negotiati For the first time ever I actually enjoyed buying a car. Melissa was very helpful throughout the entire process from the first test drive to negotiating the final deal. Melissa always went the extra. When I arrived to pick up the truck it was nicely detailed and ready to go. If your looking to purchase a car, she is a great place to start. More

ELISE,RESPONSIVE,CAPABLE,INFORMATIVE ,COURTEOUS. Elise responded immediately to my on line request re. the Specs on a QX70.She set up an appt.and I purchased the car next day. Elise responded immediately to my on line request re. the Specs on a QX70.She set up an appt.and I purchased the car next day. More

Elise is a super business development manager I received a call last week from a very pleasant, professional young woman who gave me several compelling reasons why I should come in to the dealersh I received a call last week from a very pleasant, professional young woman who gave me several compelling reasons why I should come in to the dealership and assess new models of my Q50. She was persuasive in a non salesy way which I very much appreciated. I went in yesterday and signed a new lease agreement! I met Randy who is also a class act, and with his assistance and that of the sales manager I was well looked after. More