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NewRoads Newmarket Toyota

Newmarket, ON

4.8
280 Reviews

1171 Davis Dr

Newmarket, ON

L3Y 8R1

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280 Reviews of NewRoads Newmarket Toyota

November 17, 2022

Despite the fact that it's very busy for you now and I had no appointment, Corina took me in immediately to replace a burned out rear light bulb. Thank you very much for your excellent service. More

by ojayka
Recommend Dealer
Yes
Employees Worked With
Carina
October 18, 2022

Got a call today suv is in after waiting four months and today they tell me they are taking money off my trade in because I had to wait four months and put kms on my car. Customer service at its best. Many More

by Donna
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
Oct 20, 2022 -

NewRoads Newmarket Toyota responded

Thank you for speaking with me regarding this Donna. Further to our conversation, since your trade-in vehicle had approximately 13,000 additional kms on it since the initial appraisal we let you know the value would be $1000 less. Should you wish to discuss this further you can reach me anytime at 905-953-2890. Sincerely, Luca Bensette, Sales Manager, Newmarket Toyota

Oct 20, 2022 -

Donna responded

It was expected and obvious that waiting four months there would be additional kms.

October 12, 2022

My experience with CARINA today was one of the best . CARINA really knows how to do bissines. Thank you More

by gkadev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARINA
Nov 07, 2022 -

NewRoads Newmarket Toyota responded

Thank you gkadev!

October 06, 2022

Purchased a new 4 Runner from Cian at new roads Toyota in Newmarket the whole team went out of their way to make experience painless. I would recommend this dealership to anyone looking for a new car More

by Shawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cian
Nov 07, 2022 -

NewRoads Newmarket Toyota responded

Thanks so much for sharing Shawn! Happy 4-Running!

October 03, 2022

Carina was very helpful and the maintenance on my car were completed quickly and efficiently. More

by JW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carina
Nov 07, 2022 -

NewRoads Newmarket Toyota responded

Thank you JW!

October 01, 2022

I will recommend Allison G to my family and friends once they want to purchase a vehicle. More

by Peter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison G
Nov 07, 2022 -

NewRoads Newmarket Toyota responded

Thank you Peter!

September 30, 2022

The agents provided excellent service and are very professional. I would very much recommend the services More

by David Hu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison
Nov 07, 2022 -

NewRoads Newmarket Toyota responded

Thank you David!

September 28, 2022

My overall experience with Newmarket Toyota was very positive. Cian Flaherty was an outstanding sales person. I loved the amount of detail concerning the condition of the car, the trade in history and w More

by hrynyktc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cian
September 21, 2022

Good service advisor tried to explain stuff Would be better if practically shows the defective parts Very friendly More

by CHAUDHRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carina
September 21, 2022

Unfortunately I found the Quality of the work and attention to detail very poor, will not be using this dealership again for any of my service. More

by nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Sep 22, 2022 -

NewRoads Newmarket Toyota responded

Hi Nick, further to your conversations with myself and our Service Manager Paul, I apologize for your experience with us and agree we could have done better. While you've refused our prior offers to make things right, please feel free to reach out to me directly anytime at (905) 953-2890, Sincerely, Ruby Lui, General Manager

Oct 11, 2022 -

nick responded

Yes, the work that was done on the car was sub-standard. I was forced to return the vehicle to the dealership, and later go to the store and buy my own coolant to fill the reservoir to the appropriate level. sorry, a $100.00 gas gift card I do not think is the correct response.

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